Hello!

Thank you for contacting us, Nayeli. We have checked your profile, and let us please clarify the whole situation.

Our general subscription gives you access to premium features. However, not all the available tools are included in this package – some of them come with a separate subscription. You must have selected one of those right after getting the main license, that is why you were charged the same day.

We would like to kindly emphasize that the purchase can only be completed with user's explicit approval. No steps can be taken without your direct permission. Additional features you have purchased give you access to the bundle of workouts so you can reach your peak performance.

Please be kindly informed that your request has been located and the issue resolved. You will find the details in the email from us.

Kind Regards, Team BetterMe

The organisation made unauthorised withdrawals from my bank account and ignored my cancellation of permission.

Любую проблему можно всегда решить. Так что, не расстраивайтесь. Бывают просто технические сбои, но это редко.