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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
View ratings trends
125
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How would you rate B&H Photo Video?
Top Positive Review

“Great information, professional recommendation, and easy navigate and place order.”

Jian H.
4/29/24

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Date of experience: 4/28/24
See positive reviews
Top Critical Review

“Urgent: Misdelivery Issue and Fraud Concerns”

Marco L.
12/4/24

My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.

Date of experience: 11/26/24
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Reviews (3,791)

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Reviews that mention popular keywords

web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user jhu1
Georgia
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Tip for consumers:
No

Products used:
Nicon Z8

Service
Value
Shipping
Returns
Quality

Date of experience: April 28, 2024

Thumbnail of user jrobertzz01
Virginia
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.

Tip for consumers:
Usually its free 2 day shipping, a lens cleaning kit I just ordered did not qualify. I think this is the first order I've actually had to pay shipping on out of probably a dozen though so I would assume shipping is free generally. I have not worked with their customer service but I am confident they would handle anything properly. I would trust them with purchasing advice, for example people asking about the eclipse in the comments of the solar photography article got good advice.

Products used:
I have bought a tripod, multiple sd cards, a cfexpress type a card, a couple of camera lenses, HDDs and several camera accessories from B&H, all of which have been fantastic.

Date of experience: April 1, 2024

Thumbnail of user nutraliteave1
California
1 review
0 helpful votes
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March 3rd, 2024

I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business

Date of experience: March 3, 2024

Thumbnail of user nicolasc186
Iowa
1 review
0 helpful votes
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March 22nd, 2024

Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.

I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.

Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.

As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.

Tip for consumers:
B&H may not allow order placement during holidays

Products used:
Computers, computer components, computer accessories, tablets, professional audio equipment, printing supplies, security cameras, networking equipment,

Value
Shipping
Quality

Date of experience: March 20, 2024

Thumbnail of user johnp7679
Ohio
1 review
0 helpful votes
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April 18th, 2024

I have purchased from B&H before and have always been satisfied. Their customer service is excellent as well.

Value
Shipping
Quality

Date of experience: April 17, 2024

Thumbnail of user jwsanderson82
Florida
1 review
0 helpful votes
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February 29th, 2024

I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism

Date of experience: February 27, 2024

Thumbnail of user brodiek12
California
2 reviews
1 helpful vote
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February 20th, 2024

B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.

Service
Value
Shipping
Quality

Date of experience: February 19, 2024

Thumbnail of user jdr35
New Jersey
1 review
0 helpful votes
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January 28th, 2024

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

Products used:
Most recently paper for printing, but have orders cameras, lenses, accessories, etc.

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2024

Thumbnail of user thomasb4677
Minnesota
1 review
0 helpful votes
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January 30th, 2024

I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!

Products used:
Samsung solid state drive

Date of experience: January 28, 2024

Thumbnail of user derekc477
Oklahoma
1 review
0 helpful votes
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January 24th, 2024

I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.

Products used:
Silicon Power 2TB Ace A58 SATA III 2.5" Internal SSD and Sabrent 2.5" SATA to USB 3.0 Tool-Free External Hard Drive Enclosure

Value
Shipping
Quality

Date of experience: January 23, 2024

Thumbnail of user matthewg1886
California
1 review
0 helpful votes
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April 11th, 2024

Love BH. Customer since 1989. My go-to source. Highly recommended. Check out the PayBoo card option to never pay sales tax.

Date of experience: April 10, 2024

Thumbnail of user timm71104
Louisiana
1 review
0 helpful votes
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December 13th, 2023

Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).

Products used:
hikvision video camera

Service
Value

Date of experience: December 11, 2023

Thumbnail of user marcelob41
California
1 review
0 helpful votes
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January 21st, 2022
Verified purchase

I have purchased several thousand dollars of laptops, workstations, cameras, mics, and other audio/video equipment over the last few years. These guys never fail to provide quality tech support and assistance when making a purchase.

Tip for consumers:
use the video or text chat to get the best tech support

Products used:
ASUS Laptop
Zoom 4-track microphone

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2022

Thumbnail of user johnr1290
Utah
1 review
0 helpful votes
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May 3rd, 2023

B&H is the best resource for a small broadcast/production company such as ours. They always have what we need (if they don't they'll find it!) at competitive prices, great shipping options too, from free to reasonable two-day and overnight options.

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2023

Thumbnail of user victorl207
New Jersey
1 review
1 helpful vote
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August 22nd, 2020

It will allow connection to any Windows or Apple computer. The Blue tooth works flawless.
I told my son about it & ended up buying him one also. Beethoven even at 250 years never sounded better!
Thank you, folks at B & H.

Date of experience: August 21, 2020

Thumbnail of user mirandat76
Massachusetts
1 review
1 helpful vote
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December 15th, 2022
Verified purchase

B&H has always been high on my list of retailers to work with when buying new and used photography equipment. They carry brands ranging from niche to name brand and are often listed at great prices. It is easy to keep up to date and track their sold out supplies if needed.

Tip for consumers:
Sometimes you might need to use more key words, search functions or filters. Reviews on this site are great and the in depth description provided by staff is key to read

Products used:
Panasonic Lumix DC-LX100 II Digital Camera with Accessory Kit

Value
Shipping
Returns
Quality

Date of experience: December 13, 2022

Thumbnail of user carylb6
Colorado
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

I have been using B&H Photo for years. Their selection of products is incredible. Shipping options are abundant and always efficient. Customer Service is very well informed, friendly and helpful. Thank you all for your hard work!

Products used:
Camera Body, lenses, filters, software, backpacks, tripods

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2021

Thumbnail of user reneee173
New Mexico
2 reviews
0 helpful votes
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December 8th, 2022
Verified purchase

B&H is my go to place for photography gear. They do a wonderful job maintaining their website with accurate product descriptions, product reviews and how to videos. They are also competitively priced and price match places like Adorama, Focus Camera, Best Buy and other major retailers. I have been extremely pleased with how well B&H ships their merchandise too. I have bought from another camera retailer on rare occasions for SD cards and an external hard drive and the other retailer did not adequately package these items and they were smashed. This has never happened with B&H.

Products used:
cameras, lenses, memory cards

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2022

Thumbnail of user florencer69
Maine
1 review
0 helpful votes
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March 6th, 2022

I've only ever had good experiences with B & H, and they are my go-to store for electronics and such. And, though I come from a different religious and cultural background, I like seeing that they integrated theirs into their business operations while maintaining excellent customers relations with all of us.

Service
Value
Shipping
Quality

Date of experience: March 6, 2022

Thumbnail of user jasone395
Ohio
1 review
0 helpful votes
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January 29th, 2021

What's the deal with the checkout process? I keep having to go back and review address or cart before I get an active "place order" button. I often find myself in a loop of verifying address/payment method/review order until I can finally place the order. "Calculating taxes and duties" also never seems to resolve. This website is buggy. Using Brave browser with shields down. Brave is Chrome based.

Date of experience: January 29, 2021

Thumbnail of user henryp20
Henry P. – B&H Photo Video Rep

Thank you for your order and this feedback. We regret your dissatisfaction. The only way to know what may have occurred would be to have someone from our site tech staff review your recent orders and to do that we would need one or more recent B&H order numbers. -- Henry Posner / B&H Photo-Video

Thumbnail of user footlitemusicals.p
Indiana
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

As President of a musical theatre I am always in need of replacing outdated or broken sound equipment. I always find what I am looking for and more on B&H. When an item has not worked like it should they have been very responsive and proactive in making sure things are made right.

Products used:
Wireless microphone system and antenna distribution

Service
Value
Shipping
Returns
Quality

Date of experience: June 16, 2023

Thumbnail of user marke1421
Kentucky
1 review
0 helpful votes
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February 15th, 2021
Verified purchase

After waiting a couple months for a laptop and being told several delivery dates B&H finally delivered. It's my third laptop purchase with them. I will be hesitant to purchase anything that's not in stock for sure!

Tip for consumers:
Make sure they have the product IN STOCK before you buy

Service
Value
Shipping
Returns
Quality

Date of experience: February 15, 2021

Thumbnail of user henryp20
Henry P. – B&H Photo Video Rep

Thank you for your order and this feedback. We regret your dissatisfaction. We get ETA information from our suppliers. When they update the information they give us, we update our replies when we're next asked. Any ETA is an estimate, a fluid and moving target which no retailer can guarantee. The issue is not whether B&H was overextended but that Apple did not anticipate demand and retailers are suffering for their optimism,. I am sorry you're inconvenienced and appreciate your patience. -- Henry Posner / B&H Photo-Video

Thumbnail of user jerryg1
New York
1 review
4 helpful votes
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February 2nd, 2010

Sure they have everything under the sun, may God help you if your order isn't right. Basically they tell you that "There is nothing we can do about it, here's the manufacturers number, good luck." I have spent thousands of dollars with them, trust me, they don't give a $#!}.

Date of experience: February 2, 2010

Thumbnail of user keithe24
Texas
2 reviews
6 helpful votes
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June 30th, 2017

I've ordered new and used from B&H over the years with plenty of details about what's in the box and quick shipping. However, this time, what was included was not comprehensive or even minimal under the product description of used items. But, short on time before traveling, and with the promise of free expedited shipping, I ordered anyway. Four business days later, my delivery had still not left their warehouse. With only 2 day before I left, and a call to B&H, they did find and overnight the merchandise. But, that gave me no time to learn and use the product before traveling. So, I'm probably going to continue ordering from them, but I'll be a little cynical about their "expedited" shipping.

Date of experience: June 30, 2017

Thumbnail of user aarons46
India
2 reviews
2 helpful votes
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November 8th, 2014

Just visited B&H Photo video site. The site is pretty well and one can choose the items quickly. All the categories are displayed right on the home page so you don't have to find them in header menu bar. Nice site. Thinking of buying something from this site but, just saw message that, currently you can't place an order on this site. Will try in sometime.

Date of experience: November 8, 2014

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Benjamin R.
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