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BitBetWin has a rating of 3.0 stars from 409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BitBetWin most frequently mention deposit money problems. BitBetWin ranks 3rd among Sweepstakes sites.
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I like to play on Vegas X platform. So as long as u load regularly u will get a daily bonus of $1. And honestly there has been many times with that dollar bonus I would hit a jackpot betting as little as 10 cents. Yes u can cash that out without depositing (just as long as you load regularly of course). So u never know when or where ur luck is but Bitbetwin does pay within 24 hrs sometimes within a few hrs. 👍😁
I recently was playing with them and won a small amount ($25), requested to cashout, received email saying saying my cashout was approved & processed - but it never was, the money was never even taken off my game account, and I've tried multiple times to contact their help chat & I keep getting the run around & BS responses that don't solve anything. Take your money elsewhere!
Absolute worst company ever complete nightmare they make it almost impossible to get your money I could go on and on and on and on the best way to describe this company is shady. AF and complete and utter nightmare that never ends and I still haven't gotten my money. Worst customer service in the entire world absolute worst company I've ever had to deal with in my nine years of life.
Date of experience: December 29, 2024
The only online platforms I play! They have easy Bitcoin deposits and the best games online. Every platform is great.
Date of experience: March 10, 2023
I recently was playing with them and won a small amount ($25), requested to cashout, received email saying saying my cashout was approved & processed - but it never was, the money was never even taken off my game account, and I've tried multiple times to contact their help chat & I keep getting the run around & BS responses that don't solve anything. Take your money elsewhere!
Date of experience: November 26, 2024
Been waiting 8 days for withdrawal to clear blockchain. Bitbetwin says they're not responsible for my money mired on blockchain. I say pay a meaningful block fee so I can get my money. I pay premium fee to deposit as I only have 15 min til deposit invoice "expires" what do you think?
Tip for consumers:
That they don't always payout. And when you withdrawal sits on blockchain for 8 days they say they are not responsible for your money clearing blockchain.
Products used:
Gambling bitcoin.
Date of experience: November 28, 2024
Trying to verify to cash out a measly 50$, and have had to submit selfie after selfie. Just to have it denied for nonsense reasons. To top it off customer chat agent was very rude and not the least bit helpful
Date of experience: August 26, 2024
It's been 3 days now and I'm still waiting on my withdrawal to proyes.
My first withdrawal for $50. The same day had no problem going right through this with drawer. $50 had been processing for the past 3 days. I have emailed support all they keeph telling me is I'm gonna keep getting an email in 30 minutes or that they process today. It should be in my funds. And that's not true.Nothing has happened.I haven't received any email.I still haven't received my funds.It's Usually only with firekirint. And keep having a issue with cashing out. It takes forever I'm irritated af
Tip for consumers:
They Ned t upgrade their finance team or something so they can process faster
Date of experience: November 7, 2024
Where do I begin? First, the whole set up with all the different platforms and the way you have to deposit just makes it not worth the trouble. I made a $30 deposit and ended up costing like $36 with the Bitcoin fees, and not to mention I never received these 2nd and 3rd bonuses they talk about in all the emails they keep sending repeatedly every single day. I made three separate deposits of $30 or more (spent over $100 doing so) and saw no bonus. And to top it off, you can't withdraw more than $100 until you've deposited more than $475? What is that? But I never won anything over $100 anyway so sadly, I guess it wouldn't have mattered. I really wanted to like this site because I like playing the fish tables but honestly there's plenty of other sites that are so much easier to deal with and let you redeem as much as you want.
I'm assuming no one will see this post because I'm not posting a proof of purchase just to prove it's real so whatever... This is all so ridiculous!
Tip for consumers:
That it was a waste of my time and money
Products used:
No products, just gaming
Date of experience: November 16, 2024
When signed up. They proceeded to argue with me try and make me feel incompetent and illiterate and kept avoiding the question when I asked where to share my experience DO NOT deposit on this site it's not worth it I give -500 stars thanks to this particular customer service rep I believe his name was Floyd
Tip for consumers:
The customer service was terrible
Products used:
Bitbetwin.cc depositing for gambling
Date of experience: November 19, 2024
I made a purchase of $13 on bitcoin with cashapp, and sent the deposit to my account on bitbetwin, the receipt says order total $10,but they said they received $7, I asked for proof of them receiving $7 instead of the $13 I paid for a deposit of $10,my order id says order total $10, but they still say it's 7,without proof or anything on my receipt with a $7 received for tht order, my proof is my order receipt showing a order total of $10 completed
Date of experience: September 17, 2024
They will not pay out their platform board says daily bonuses, which makes some pointless like therefore why give them out if they're not gonna honor it I don't find it fair. They suck.
Date of experience: November 5, 2024
Great customer service and always helping also very good prizes I enjoy playing all their amazing cool games
Date of experience: May 31, 2023
My deposit was delayed so I would miss out on points on free play redemption. Payment has been approved within the time I would have been able to redeem points for my deposit and my deposit instead was delayed. Previous deposit was del as delayed for over half a day. They won't send you a message to let you know that your deposit is delayed or on hold until you have to contact them to ask them why
Date of experience: August 2, 2024
I have had some difficulty in the past but I'm giving them another chance because I love there games. I'll update as soon as I get paid. 🤞 That I get paid.
Date of experience: November 20, 2024
I keep getting denied for my withdrawal. They are using every trick in the book. They have denied my photos at 7 times to drag out paying me. If you have a lot of patience this will still be trying
Date of experience: August 8, 2024
I have been a customer for awhile now and It would be a lie to say that I have deposited money weekly...however I still deposit as much as I can. Anyways I have a 5.00 bonus cash that I am trying to spend on a game now for around 5 weeks and all they keep telling me is to deposit money and I can use it well that's not what the bonus page says...so why don't they just let their customers be happy and let me use it. It's a bunch of shenanigans where once again the business is trying to make more off me than I can receive from them TYPICAL
Tip for consumers:
Just want the business to honor their claims and not make up rules as they are convenient to themselves
Products used:
Na
Date of experience: July 19, 2024
Been waiting over 2 months for my winnings from them. They placed my account onhold because of my winning patterns bc heaven forbid I win some of my money back after depositing thousands of dollars playing thru them over 2 years. I was a loyal player and played everyday. This is how poorly they treat their players and they don't give any cares at all when it comes to our money. The support team is a joke no one responds back and the customer service reps are lazy and don't want to do their job either bc all they do is copy and paste the same responds when I ask what's going on. 2 months and still no help at all from them. When you call and speak to someone it's the same thing. I know they lost me as a player not that they care but it's really sad bc I loved playing their platforms and I hate that they are doing this. I just want my winnings from them and I need help getting it
Tip for consumers:
Just pay up and stop screwing people over when they win
Products used:
Online casino
Date of experience: July 9, 2024
So here it is 4 weeks later and still nothing from them. They have my account under review and my withdrawal request on hold because of my winning patterns and they keep blowing me off with the same automatic responses. I've been playing on their site for over 2 yrs and this is how they treat their players. It's ridiculous and what really gets me is at the end of there dumb responses they tell me thank you for my patience and understanding lmfao ummmm yeah I've got none at this point. Like I said don't waste your money they are a joke and should be shut down. You don't treat your players this way.
Date of experience: June 18, 2024
I requested a withdrawal on Sunday and here it is Friday and still no funds sent to me. They have my request onhold and I've been told 4 different lies as to why it's onhold and still I'm getting the run around by them and still no payments sent to me. Don't waste your money playing thru them
Date of experience: May 24, 2024
The worst site to play on. They have holding my funds that I've won for over a 2 months now and keep telling my account is in review because of my winning pattern. They owe me 1700 and won't send it to me. The worst customer service reps as well. I don't know what to do about this. I've been playing for over 2 yrs and never had any major problems. I'm level 8 and have deposited thousands of dollars just to end it because of this crap. They definitely don't care about their players and they refuse to do their job and make this right. It's unfair and a major lesson learned to say the least. I just want my money i won it fair and square and this is not right how they are keeping my money from me and there is nothing I can do about it which makes me more upset. I hate them for this they have really hurt me financially doing what they are doing. I can't understand why it is taking so long to review my account they're is nothing to find because I never cheated I don't even know how to do that, I just played smart and cashed out when I needed to now I'm paying the price for thinking they were legit but in reality they are a bunch of thieves who hate doing their jobs and think it's ok to screw people around like this
Tip for consumers:
I just want my money that they are keeping from me. 2 months of waiting is ridiculous
Products used:
Game
Date of experience: May 21, 2023
I'm not sure why they're being flag for suspicious reviews, because they've been a great gaming platform for me to play on. They have always been professional and respectful. Their staff is amazing and have very quick responses and turnarounds for the deposits and withdrawals. I give them five stars
Products used:
Entertainment
Date of experience: June 20, 2024
They took my winnings and then tried to blame it on me. They are liars and thieves and they shouldn't be in business at all because they are stealing our money. If I lose it's on me, but don't take my winnings from me like a greedy POS. What you're not making enough cash with all the gamers money you get you have to steal the winnings too? F that. Not cool. And they're probably sitting around laughing at us because they straight ripped us off and we have no recourse. I won fair and square, and my jackpot just magically disappeared?!? You guys really really suck out loud.
Tip for consumers:
Thieves and grifters
Products used:
Slots. Won a jackpot that magically disappeared.
Date of experience: June 17, 2024
Never ever play here these people will steal your money I have literally been waiting for 29 days for them to process my withdrawal and I still haven't received it they claim to have no management or support staff that you can speak with the chat agent don't ever help you and every time I inquire about my money I'm being given a different story and basically being lied to I've tried calling them I've emailed them and still nothing they refuse to help and I don't know what else to do I messaged them every day and there is nothing wrong with my account and they are have no legitimate reason to withhold my money
Tip for consumers:
They have poor and sloppy business ethics they lie and aren't helpful at all and do not trust them with your money because if you win you might not get paid
Date of experience: June 29, 2024
For the life of me I don't know why they haven't been paying people withdrawal but they still taking deposits and won't say why or how long they are being very vague I will not be spending another dime with them
Date of experience: June 15, 2024
I play at a lot of different online casinos bitbetwin used to be my all-time favorite and then they made it hard to win I didn't win anything on there for like 5 months straight no jackpot bonuses I couldn't win anything past $100 and so I slacked off and I stopped playing with them and I started to play with ignition and bitStarz you can win lots of money on there and they process your withdrawal in less than an hour so lately I've tried to give them a chance again and start back playing with them and now I've been waiting for 3 days for a $90 withdrawal first they tried to blame it on some blockchain congestion something and now they're trying to tell me that they have so many withdrawals to process that it's all backed up the customer service people are rude they leave you on hold for long periods of time and then they come back with some random answer to your question and didn't even they're not even telling the truth I asked them how can they receive deposits but they can't send out a withdrawal blockchain works the same on both ways if I send you something you should be able to send me something so you still want me to send you my money to make a deposit but you don't want to send me my money for a withdrawal
Date of experience: December 5, 2023
Can someone please explain to me why withdrawals can't be processed but we can still send deposits using Bitcoin with no problem a transaction is a transaction weather going or coming
Date of experience: March 19, 2023
I have days again and they don't want to pay me I don't know what's going on with this casino, they just want to keep your money I asked them to please give me what I had sent them $150 that I didn't care what I had won and they don't even want to pay me they are opportunistic thieves someone who can help me is a lot of what they have done to me! Too much money has been stolen from me! I don't recommend them
Tip for consumers:
Please that someone can help me sue them and that it's too much money that they have stolen from me they can't be operating so blatantly they are thieves I ask for help for someone to help me not only me there are more people don't play with them they are thieves!
Products used:
It's not a reliable casino, they are the most lying that can exist
Date of experience: June 11, 2024
All the time they make a thousand excuses when it comes to paying I don't recommend them they're just going to steal their money I'm sorry for the new people who are coming in to play with them they are thieves! Open your eyes
Date of experience: February 21, 2023
Won't let me verify I try taking regular photo also tried using small upload file but won't let me first says error code 500 then they won't even let you try again after you get response from admin after they decline the first one because they make the button untouchable and the slots were scamming me the wilds was doing nothing on it panda master
Tip for consumers:
It’s a scam and I am poor and I hate my life for gambling
Products used:
N/a
Date of experience: June 12, 2024
I'm not to happy with this site anymore. I once love it. Lately they keep declining my withdrawals because I would have a zero balance. 👍 OK, I know this so yes proceed. They take forever to complete it by this I may play it back. Ridiculous. The finance team is awful and they don't respond to resolve your issues.I just submitted a withdrawal hopefully they'll prove me wrong and complete it in a timely manner.
Date of experience: June 5, 2024
Įi submitted my withdrawal 4 days ago and it's still not completed. I also play vegas-x at the store and when I win I get paid immediately. I just saying. This don't make no sense
Date of experience: December 16, 2023
I'm really not impressed with this site. It's been 6 days and still haven't received my withdrawal. Terrible finance department. They responded when you replied. Silence! How rude and unprofessional is that.
Date of experience: March 11, 2023
Had my withdraw on hold for two weeks give me every excuse under the book as to why but yet my friends are receiving theirs no problem. Won't tell me why they are holding it tell me I will receive it soon two weeks later still on hold they lie, refuse to let you speak to management support doesn't help you at all like they don't read your messages and answer what ever they want which most times doesn't even answer what your asking. They are a fraudulant casino say you will get paid within 24 hours but again two weeks later still no money in my account finance won't respond to any of my emails. Can't get help anywhere as to why they won't pay me I've abides by their rules,and conditions but yet they break them. Think they stole my money that's why I'm not getting paid. They rigg their games for you to loose I don't recommend playing with them unless you dond mind getting ripped off
Tip for consumers:
That they were fraudulant casino and wouldn't pay me out if I won
Products used:
Nothing it's a online casino
Date of experience: June 4, 2024
At first it was all good. I win some lost some. Then about 2 weeks ago they start putting my winnings on hold. When you message an ask what going on they just say it's being reviewed. After three days they start saying they waiting for the platform to message then cause its something wrong on there in. Then they go back to saying it's under review. I'm still waiting
Date of experience: May 19, 2024
As of today I'm closing my account with Bitbetwin, I had never had big issues with withdrawals till this Month. Really disappointed I could say they ripped me off with 400 dollars, I literally had to play all my winnings because it had been 12 days and still no progress. Excuse after excuse and nothing was fixed, being an 8 roller and had bad customer service. I always hear reviews from other player and thought they were all lies until it happen to me. I refuse to give my money away to thefts. I was a player for over 4 years making them thousands of dollars, hope they missed me. Just got to tell Bitbetwin how dissatisfied I'm.
Tip for consumers:
Don't recommend this app to anyone, play in a different app make sure it's legit.
Date of experience: May 19, 2024
I been a player on Bitbetwin for over 2 years never had issues that customer service can't fixed, but as I speak I been sitting here waiting on my withdrawal for over 4 days, and all they been giving me is excuse after excuse why I haven't got my withdrawal. It's just ridiculous and disappointing. 1st it was we had to update our system so we had to block withdrawals, ok so why don't u block accepting payments for deposits if it's gonna be an issue to withdrawal. Now it's the app, then they said it was there system that it was fixed and 3 days later nothing. I withdrawal the 26th and today it's the 30th and still no cash.
Date of experience: April 30, 2024
I been a fan of this platform but when it gets to customer service they got poor customer service, if they notice your a frequent winner they change your account number, and they used the ridiculous excuse that it's for security issues. They approved my picture with my ID for a change of phone number, then that same day they decided they wanted to check my identity verification, I send the same picture got denied, as a matter of fact got denied 5 times till they decide to approved me. Why because I did 2 withdrawals they had me wait over 24 hours and now that my identity got approved my accounts got deleted. So upsetting to have them treat me like this and I'm a level 8th player, I put a lot of money in this platform and get treated poorly.
Date of experience: January 28, 2024
I love Bitbetwin I love the platforms, the only issue I had is that on my platforms were i would win the most got change to New Accounts according to them security issues which is not true cause here and there they forget and deposit my deposits to my old account. Other than that is a great place to play for fun or in need of extra cash. I'm a level 8 on Bitbetwin
Date of experience: January 12, 2023
The name of the site speaks for itself. It's been awhile since I had played on this site but even still it hasn't lost its touch
Date of experience: June 14, 2024
If you have the time & money to spare and want to try your luck the best place to take that chance is with BitBetWin. I had a few dollars left from my bonus deposit and hit the jackpot unexpectedly. $$$ THATS LUCKY WINNINGS
Tip for consumers:
The support team is awesome and have a great reputation for replying back ASAP and try their best to answer questions and comply with most of your requests if reasonable.
Products used:
My favorite platforms are Vegas X and Riversweeps
Date of experience: February 6, 2023
