Bonanza Questions & Answers

Hi Tom H., thanks for your question! To contact a seller, use the "Send a message" button on the item listing page, near the "Add to cart" button. Sellers in our community span a wide variety of locations and business hours. Typically, a seller will respond to buyer inquiries within 24-48 hours. You might also enjoy these helpful articles regarding shopping on Bonanza: Buying 101: How Shopping on Bonanza Works: https://www.bonanza.com/site_help/general_buying/buyer_guide Tips and tricks to find the best deals on Bonanza: https://www.bonanza.com/site_help/general/find_the_best_deals_on_bonanza If our support team can be of further assistance, please send us an email at support@bonanza.com and we'll be happy to help. Thanks for shopping on Bonanza, Tom!

Hi Coco P., thanks for your question! Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any products; instead, sellers list their available inventory for buyers to purchase. If a seller hasn't received any feedback yet, we suggest contacting them directly and asking as many questions as necessary before buying. You can easily contact the seller from an item listing page by using the "Send a message" button (under the "Add to cart" button). You might also try checking the seller's profile page (accessible by clicking their name on the item listing page) to see if they have other contact options there, like social media accounts. If you continue to have concerns, follow your instinct and do not proceed with your purchase. PayPal and Amazon Pay (both approved payment methods) also offer some buyer protection for online purchases, but be sure to check their policies before proceeding. If our support team can be of further assistance, please feel free to contact us directly at support@bonanza.com. They are best able to assist through that channel and will be glad to help. We appreciate you shopping on Bonanza, Coco P.!

Hi bobbutler B., thanks for reaching out and apologies for any confusion! It is common practice for marketplaces to offer sponsored links to help buyers find what they're looking for. Bonanza recently expanded our affiliate options to include eBay. When buyers search for items on Bonanza and fewer than 30 items match the buyer's search terms, we will display results from eBay. Doing so encourages buyers to visit Bonanza first to look for items, since they know Bonanza can direct them to the right place when our sellers don't have what they are looking for. Additionally, taking advantage of this affiliate network allows us to apply the revenue toward additional advertising options, driving more buyers to items posted on Bonanza. If we can be of further assistance, please feel free to contact our support team anytime via email at support@bonanza.com. We appreciate your support of Bonanza!

Hi Barbara R., thank you for reaching out and sorry to hear about the concern! Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any products itself; instead, sellers list their available inventory for buyers to purchase. If you have questions about an item, you can easily contact the seller from the item listing page using the "Send a message" button (under the "Add to cart" button). Sellers typically respond within 24-48 hours, often sooner. If you're uncertain of the authenticity of an item being sold on Bonanza, we suggest first reviewing the seller's feedback and asking as many questions as necessary before buying. If you continue to have concerns, follow your instinct and do not proceed with your purchase. PayPal and Amazon Pay (both approved payment methods) also offer some buyer protection for online purchases, but be sure to check their policies before proceeding. This page also provides a helpful explanation of how shopping on Bonanza works: https://www.bonanza.com/site_help/general_buying/buyer_protection If you have additional questions, please feel free to contact our support team directly via email at support@bonanza.com and they'll be glad to assist. Thank you for shopping on Bonanza, Barbara!

Hi Alfred M., sorry to hear about the trouble. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help resolve this for you. We appreciate your support of Bonanza!

Hi Christelle P., thanks for your question! Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any products; instead, sellers list their available inventory for buyers to purchase. There's no foolproof way to know if a product is authentic unless you purchase it directly from the manufacturer. If you're uncertain of the authenticity of an item being sold on Bonanza, we suggest first reviewing the seller's feedback and asking as many questions as necessary before buying. You can easily contact the seller from an item listing page by using the "Send a message" button (under the "Add to cart" button). If you continue to have concerns, follow your instinct and do not proceed with your purchase. PayPal and Stripe (both approved payment methods) also offer some buyer protection for online purchases, but be sure to check their policies before proceeding. While we take many precautions to prevent counterfeit goods from being sold on our site, sometimes dishonest sellers slip through the cracks. We take these issues very seriously, and we've created a tool to remove flagged items. You can find this option by visiting the listing(s) in question, expanding the description and locating the "Report a violation" link towards the bottom of the description page. Click on that, select the most relevant option from the drop-down menu and include any additional details necessary to complete your report. Please note that you must be logged into a Bonanza account in order to report a listing violation. Reporting items via this method allows us to track repeat offenders and address these issues accordingly. If we can be of further assistance, please contact our support team via email at support@bonanza.com and they will be happy to help. Thank you for shopping at Bonanza, Christelle!

Hi Dutch M., sorry to hear about the trouble! Please send a new email directly to support@bonanza.com. (We also recommend that you add that email address to your email provider's 'Safe Sender' / Contacts list this will ensure that our support team's reply gets back to you). Our support team strives to respond within 24 hours, so you should be hearing from them soon once you contact that address. Please do let us know if you're still experiencing trouble getting in touch with Support after this. We appreciate your support of Bonanza!

Hi Brenda A., thanks for your question! Bonanza is an online marketplace that connects buyers to transact directly with individual sellers. Bonanza does not produce, house or ship any items itself. We first recommend checking the seller's booth profile page for more information (click the seller's booth name, then 'View profile' on the next page). If the seller's booth profile page does not provide the details you are seeking, you can contact the seller directly on Bonanza. To contact a seller, return to the item description page. On the item description page, click the button labeled 'Send a message' ('Message' on mobile). If our support team can be of further assistance, please feel free to contact us anytime via email at support@bonanza.com. Thanks for shopping on Bonanza, Brenda!

Hi Ngozichuku O., sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Hi Karen B., thanks for your question! Bonanza shares some similarities to eBay and Etsy, such as being a marketplace where independent sellers list their items for sale. Sellers ship their items directly to the buyer. Bonanza is a great place to find unique and handcrafted items as well our motto is "Find Everything But The Ordinary"! If you're interested in Bonanza from a selling perspective, this page compares selling on Bonanza to eBay in more detail: https://www.bonanza.com/ebay_alternative This page compares selling on Bonanza to Etsy in more detail: https://www.bonanza.com/etsy_alternative Hope that helps. Please feel free to contact our support team directly via email at support@bonanza.com if you have additional questions. We appreciate your interest in Bonanza!