BooksRun has a rating of 4.5 stars from 2,496 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner, and customer service. BooksRun ranks 1st among Textbook Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I needed a textbook for a new qualification I am doing at work. On Amazon it was around £80 but from here I was able to get a second hand copy in great condition for £30. It has made life so much easier!
Experience was really bad. I was paid half of the offer. Most of my items were like new the others in very good condition, Books run marked most of them in "acceptable" condition and therefore did not pay or lowered the amount substantially. They offered $0.00 for at least 10 of my items stating they were unacceptable. Return shipping is $8 for the first item and $3 for each addition one. Very disheartening to see this. I took great care of my items. Sold because of a move and could not bring majority of my things. Any microscopic cosmetic issues will be labeled as an item that cannot be paid for. First time trying this site. I do not recommend nor I'm I using them again. The photos included are photos they sent as to why they were unacceptable.
Book in perfect condition, as described; delivery right on time, as promised. This book (Sailor Moon Eternal Edition I) was ordered to replace one adored by grandson but also by new puppy, who dragged his copy off a counter and shredded (with great delight). --kg
I needed a textbook for a new qualification I am doing at work. On Amazon it was around £80 but from here I was able to get a second hand copy in great condition for £30. It has made life so much easier!
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
I would have put 5 stars but I was surprised to have to pay COD charges at the pickup location. This was not mentioned anywhere during the ordering process and I would expect to have a duties invoice if it was customs Canada charging me. No explanation anywhere for this unknown amount I was forced to pay to get my already paid book. Other than that, it arrived on the earlier side of the delivery range and the book was al in perfect condition.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side! - BooksRun Team
Hi, I recently purchased a textbook & quickly learned I won't be needing it this semester. I submitted an inquiry asking if I can return the textbook & I have yet to receive a response. It's almost been 3 weeks.
Update: The company reached out and provided a return label. Extremely grateful, wish it didn't take a sassy review to get y'all's attention.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
First time I used this vendor. The book was delivered sooner than expected. Very pleased with the condition of the used book and happy with the swift delivery. Will feel comfortable dealing with them again. Thank you.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Ordered a book via Abebooks. My order was fulfilled by BooksRun. The book arrived quickly, and, although it is a used book, it was in like new condition. Buying used is the most cost effective way to purchase books.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I needed a book last minute for class and I had looked everywhere and I finally found BooksRun. I ordered my book so last minute and it got here days before I needed it. So this has been a very nice experience and I am so thankful. This saved me!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
The book's price was low considering overall condition of the book and the level of service provided by the seller. Order was processed and dispatched quickly. Book was received in excellent condition. Will not hesitate to buy from BooksRun in the future.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I bought this book for my husband. He served in Fallujah with Andy, the author of this book, and wanted to support him. We ordered off of this site because of the price and availability. Came quickly and in perfect condition. I will not hesitate to order again.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
I normally use standard shipping, especially if it's a difference between free and a charge. Books Run delivered earlier than expected, information about the shipping was posted to my email often and the book looked new with no shipping damage. The packaging was minimal but (less landfill) very protective.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Easy purchase with no hiccups, and at good prices! Delivery time is average even though that's the carrier's responsibility. No complaints whatsoever.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
History can only be written by the survivors. Therefore, historical events perspectives vary, and those that did not survive have no contribution to the work. Well-written and constructed.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
I really appreciate what you do, allowing book lovers to get to their beloved titles by low prices.
Overall experience is great, thanks a lot to everyone involved.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Searching on the BOOKSRUN site was easy. The books were much cheaper than other places like Chegg and they had most of the books I needed. I wish I had found them sooner when I got my associate's degree! Once ordered, the books came super fast and in great shape. I will be browsing/ordering again in the future.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
My first time purchasing from this service, and it was great. Books arrived quickly and in very good condition. The price was very reasonable. Great Job to all who work for BooksRun.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Communication was excellent -- my book arrived much sooner than expected and was in excellent condition! I would definitely order from BooksRun again.
Thank you for sharing your experience with us, Catherine! - BooksRun Team
Honestly: A bookstore sold a used book. The price and shipping was acceptable. The product was arrived in good order by USPS. Must every transaction get a review?
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
BooksRun had the volume I wanted and ordered. In addition to a great price, when it arrived it was a new book, as it if it had never even been opened. Pristine copy. I will order from RooksRun again.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
My order was filled almost the day I ordered it and shipped immediately. It arrived in excellent condition in about the same time it takes an Amazon delivery. Couldn't be happier.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
The process was easy and went smoothly. The communication was exception throughout the entire process. Lastly, the payment was quick. I would definitely use them and recommend them to others.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
For the past few years I have used Booksrun to get my kids there required summer reading books. Bookrun has always had the books needed, often in very good condition, for a reasonable price and free, quick shipping.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Needed to sell back a Chemistry book. Didn't make a fortune or even 10% of what I paid for it, but now I don't have to lug it around and someone else can use it. Such an easy process...if you're not in it for the money and value reusing things, this is a great service for you.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
The process was really easy and refund check arrived as expected. Thank you for a great experience! I plan to send in more books as need arises.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The complete experience of selling these old textbooks was very easy. I should've done it sooner. I would probably have gotten more money.
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality! - BooksRun Team
They had what we needed and when something didn't work out, they even gave a full return. We will be back to buy more in the future.
We are so glad to hear that! Already looking forward to doing business with you again, Julie! - BooksRun Team
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Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team