• BooksRun

BooksRun

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Overview

BooksRun has a rating of 4.5 stars from 2,496 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner, and customer service. BooksRun ranks 1st among Textbook Rentals sites.

  • Service
    282
  • Value
    284
  • Shipping
    275
  • Quality
    256

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 91.5%
Positive
850
Neutral
13
Negative
66
146
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How would you rate BooksRun?
Top Positive Review

“Affordable textbooks”

Laura S.
10/22/24

I needed a textbook for a new qualification I am doing at work. On Amazon it was around £80 but from here I was able to get a second hand copy in great condition for £30. It has made life so much easier!

Top Critical Review

“Do not recommend”

Yolanda S.
10/21/24

Experience was really bad. I was paid half of the offer. Most of my items were like new the others in very good condition, Books run marked most of them in "acceptable" condition and therefore did not pay or lowered the amount substantially. They offered $0.00 for at least 10 of my items stating they were unacceptable. Return shipping is $8 for the first item and $3 for each addition one. Very disheartening to see this. I took great care of my items. Sold because of a move and could not bring majority of my things. Any microscopic cosmetic issues will be labeled as an item that cannot be paid for. First time trying this site. I do not recommend nor I'm I using them again. The photos included are photos they sent as to why they were unacceptable.

Reviews (2,496)

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Reviews that mention popular keywords

customer service (126) water damage (25) book condition (32)
Thumbnail of user karent3195
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Book in perfect condition, as described; delivery right on time, as promised. This book (Sailor Moon Eternal Edition I) was ordered to replace one adored by grandson but also by new puppy, who dragged his copy off a counter and shredded (with great delight). --kg

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Thumbnail of user lauras4154
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

I needed a textbook for a new qualification I am doing at work. On Amazon it was around £80 but from here I was able to get a second hand copy in great condition for £30. It has made life so much easier!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Thumbnail of user cs1403
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

I would have put 5 stars but I was surprised to have to pay COD charges at the pickup location. This was not mentioned anywhere during the ordering process and I would expect to have a duties invoice if it was customs Canada charging me. No explanation anywhere for this unknown amount I was forced to pay to get my already paid book. Other than that, it arrived on the earlier side of the delivery range and the book was al in perfect condition.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side! - BooksRun Team

Thumbnail of user nicolev969
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Hi, I recently purchased a textbook & quickly learned I won't be needing it this semester. I submitted an inquiry asking if I can return the textbook & I have yet to receive a response. It's almost been 3 weeks.
Update: The company reached out and provided a return label. Extremely grateful, wish it didn't take a sassy review to get y'all's attention.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Thumbnail of user lorettam491
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

First time I used this vendor. The book was delivered sooner than expected. Very pleased with the condition of the used book and happy with the swift delivery. Will feel comfortable dealing with them again. Thank you.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

Thumbnail of user josepha2285
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Ordered a book via Abebooks. My order was fulfilled by BooksRun. The book arrived quickly, and, although it is a used book, it was in like new condition. Buying used is the most cost effective way to purchase books.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team

Thumbnail of user sophiad519
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

I needed a book last minute for class and I had looked everywhere and I finally found BooksRun. I ordered my book so last minute and it got here days before I needed it. So this has been a very nice experience and I am so thankful. This saved me!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team

Thumbnail of user louisg577
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The book's price was low considering overall condition of the book and the level of service provided by the seller. Order was processed and dispatched quickly. Book was received in excellent condition. Will not hesitate to buy from BooksRun in the future.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Thumbnail of user lizb613
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

I bought this book for my husband. He served in Fallujah with Andy, the author of this book, and wanted to support him. We ordered off of this site because of the price and availability. Came quickly and in perfect condition. I will not hesitate to order again.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team

Thumbnail of user timb1944
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I normally use standard shipping, especially if it's a difference between free and a charge. Books Run delivered earlier than expected, information about the shipping was posted to my email often and the book looked new with no shipping damage. The packaging was minimal but (less landfill) very protective.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team

Thumbnail of user crazeedadr
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Easy purchase with no hiccups, and at good prices! Delivery time is average even though that's the carrier's responsibility. No complaints whatsoever.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

Thumbnail of user ericd1814
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

History can only be written by the survivors. Therefore, historical events perspectives vary, and those that did not survive have no contribution to the work. Well-written and constructed.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team

Thumbnail of user dusand6
2 reviews
0 helpful votes
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September 21st, 2024
Verified purchase

I really appreciate what you do, allowing book lovers to get to their beloved titles by low prices.
Overall experience is great, thanks a lot to everyone involved.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Thumbnail of user abigailt315
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Searching on the BOOKSRUN site was easy. The books were much cheaper than other places like Chegg and they had most of the books I needed. I wish I had found them sooner when I got my associate's degree! Once ordered, the books came super fast and in great shape. I will be browsing/ordering again in the future.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team

Thumbnail of user lynetted109
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

My first time purchasing from this service, and it was great. Books arrived quickly and in very good condition. The price was very reasonable. Great Job to all who work for BooksRun.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Thumbnail of user catherines1652
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Communication was excellent -- my book arrived much sooner than expected and was in excellent condition! I would definitely order from BooksRun again.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience with us, Catherine! - BooksRun Team

Thumbnail of user johns16377
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Honestly: A bookstore sold a used book. The price and shipping was acceptable. The product was arrived in good order by USPS. Must every transaction get a review?

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team

Thumbnail of user marylines4
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

BooksRun had the volume I wanted and ordered. In addition to a great price, when it arrived it was a new book, as it if it had never even been opened. Pristine copy. I will order from RooksRun again.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

Thumbnail of user kathleeno1038
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

My order was filled almost the day I ordered it and shipped immediately. It arrived in excellent condition in about the same time it takes an Amazon delivery. Couldn't be happier.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

Thumbnail of user evaj178
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

The process was easy and went smoothly. The communication was exception throughout the entire process. Lastly, the payment was quick. I would definitely use them and recommend them to others.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Thumbnail of user valerief419
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

For the past few years I have used Booksrun to get my kids there required summer reading books. Bookrun has always had the books needed, often in very good condition, for a reasonable price and free, quick shipping.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Thumbnail of user annao920
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Needed to sell back a Chemistry book. Didn't make a fortune or even 10% of what I paid for it, but now I don't have to lug it around and someone else can use it. Such an easy process...if you're not in it for the money and value reusing things, this is a great service for you.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team

Thumbnail of user annettee169
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

The process was really easy and refund check arrived as expected. Thank you for a great experience! I plan to send in more books as need arises.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Thumbnail of user rogerg824
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The complete experience of selling these old textbooks was very easy. I should've done it sooner. I would probably have gotten more money.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your positive experience! We are doing our best to keep our services high-quality! - BooksRun Team

Thumbnail of user julieg1697
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

They had what we needed and when something didn't work out, they even gave a full return. We will be back to buy more in the future.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We are so glad to hear that! Already looking forward to doing business with you again, Julie! - BooksRun Team

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Thumbnail of user booksrunm
BooksRun S.
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4.5
2,496 reviews
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