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    Bridgecrest

Bridgecrest

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Overview

Bridgecrest has a rating of 1.2 stars from 402 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bridgecrest most frequently mention customer service, drive time, and due date problems. Bridgecrest ranks 189th among Payment Processing sites.

  • Service
    136
  • Value
    132
  • Quality
    132

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
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26
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How would you rate Bridgecrest?
Top Positive Review

“Great Service”

Douglas M.
10/28/21

Although I've read a lot of negative reviews about Bridgecrest, my experience has been great. For the time I had Bridgecrest, I never experienced any negative issues at all. I always kept my loan current and never heard from them unless I called regarding questions I had. They were always friendly and more than willing to help me. I did refinance with another lender only because I found a better rate. Paying off the loan went smoothly. It comes down to this, keep your loan current and you won't have to deal with anyone from Bridgecrest unless you call with questions.

Date of experience: 10/27/21
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Top Critical Review

“Rude, unprofessional, uninformed”

Luc M.
10/22/24

Worst possible company to deal with. They have no managers allowed to assist you, leaving you to a "customer relations" line that can't do much of anything. It took weeks of calls in order to get money back that was owed to me after my insurance gave them a full payouts. They actively are rude and uncommunicative. I would avoid this company at all costs.

Date of experience: 10/22/24
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Reviews (402)

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Reviews that mention popular keywords

customer service (86) drive time (33)
Thumbnail of user lucm79
California
1 review
1 helpful vote
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October 22nd, 2024

Worst possible company to deal with. They have no managers allowed to assist you, leaving you to a "customer relations" line that can't do much of anything. It took weeks of calls in order to get money back that was owed to me after my insurance gave them a full payouts. They actively are rude and uncommunicative. I would avoid this company at all costs.

Service
Value
Quality

Date of experience: October 22, 2024

Thumbnail of user rbf247
Florida
1 review
1 helpful vote
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September 24th, 2024

Asked for a date modification more towards the middle of the month,had me stop automatic payment for this adjustment. Called back 24 hours later as instructed.Approved,great!Old payment date nearing,I think 2 days prior,app shows no payment due.Day after old payment date,emails and phone calls, missed payment!Call in and told,oh we declined the payment date adjustment for to many days difference. Would be nice if someone would have told me.Worst company I've ever dealt with,as soon as possible I will refi away from this joke of c a company.

Products used:
Loan

Service
Value
Quality

Date of experience: September 24, 2024

Thumbnail of user veronicam455
Illinois
2 reviews
1 helpful vote
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October 23rd, 2024

Wow i have been paying on this 2012 vehicle for 5 years, only owe 4k and have come on hard times, have a pregnant sick daughter who I have been staying home to help with her other 2 kids this economy is horrible can barely feed family and they come and repo for being behind on the last 4k! Awful company! No remorse. This car is paid off 5 times over by the super high interest I have paid over the 5 years on top of it they will send to auction in 5 days if i dont have the funds! May GOd have mercy on your soul!

Service
Value
Quality

Date of experience: October 23, 2024

Thumbnail of user j.bsaint21
Missouri
1 review
1 helpful vote
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June 20th, 2024

I truly regret doing business with this institution. I recommend finding some one else. They way they structure the loan and how unwilling they are to finance your loan for you is predatory. Trash.

Products used:
Auto loan.

Service
Value
Quality

Date of experience: June 20, 2024

Thumbnail of user pamela72173
New Jersey
1 review
1 helpful vote
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June 6th, 2024

I say ZERO stars….This is a terrible company to finance with they do not release the TITLE for 10 days, which often takes you three additional days with DMV in order to do anything with your vehicle…. So they took the money on the 1st of June add weekends and it ends up 21 days I cant sell it. Soooooo Im stuck. I paid the remainder of the loan ( thousands)… and I've NEVER EVER been late. They WILL NOT release the title… BUT THEY TOOK THE MONEY RIGHT AWAY! Shame you…. Bad bad business…. My receipt is my title. This should be against the law! What does the federal government think of this… are y'all making interest on my money. Is that why? I gonna push for this to be unlawful. Im STUCK! STUCK with the truck for a total of 21 days…. With NO TITLE… when essentially, we live in a world where everything is pretty instant you took your money right away now where is my title? I could even understand in 3 to 5 days but this is beyond ridiculous. What if I don't have the money should I go take out a loan on this truck so I can have some money now while I wait to be able to sell it ….thanks….I hope y'all don't trick anyone else or financially hurt them like this… warning people do not loan with this company.

Service
Value
Quality

Date of experience: June 6, 2024

Thumbnail of user timothym2032
Colorado
1 review
0 helpful votes
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May 18th, 2024

They way they set the payments is dumb. When I asked why is it set up for biweekly, they said it was based how I was paid. I asked again but why, they said the samething. So I asked ok what if I got paid once a month or once a year, no answer. Bridgecrest God forbid you mess one payment because they send out a repo letter saying they are coming to get the car. Then they also talk to you like they are better then you. I don't need to go to school to be rude I can already do that, so why can't i get a job where rude pays the bills.

Products used:
Nissan Versa Note

Date of experience: May 18, 2024

Thumbnail of user tystaniger
Pennsylvania
1 review
0 helpful votes
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March 5th, 2024

If I could give bridgecrest no stars I would have. Bridgecrest charged me two payments, when I called them to reverse a payment back into my account they said the second payment can be used for the following month. I contacted my bank to take care of the problem, the bank reversed the payment back into my account. Now bridgecrest is charging me a fee for the one payment that my bank reversed back into my account. Bridgecrest is full of crap and I would advise anyone to not get a vehicle through Carvana so you do not have to deal with bridgecrest.

Date of experience: March 5, 2024

Thumbnail of user danielscynthia970
Colorado
1 review
0 helpful votes
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March 10th, 2024

I consider them a predator because they ask you to pay three times what the car is worth because they know you they have you in a bad spot and you need transportation and they are relentless and pursuing you.

Date of experience: March 10, 2024

Thumbnail of user dianee1134
New York
1 review
2 helpful votes
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January 25th, 2024

I called them several times and every time its a different answer. I am POA for a family member who is in a nursing home on hospice with cancer. I have sent the POA to them twice and they still will not work with me to give me a payoff or help me through selling her car. They are not pleasant, loud backgrounds, language barriers and not helpful at all. Don't ever borrow from them, they don't care about their clients let alone the elderly that are receiving family assistance in their final days on this earth.

Service
Value
Quality

Date of experience: January 25, 2024

Thumbnail of user markb5489
Washington
1 review
0 helpful votes
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November 29th, 2023

I've had my car loan through Bridgecrest for 2 1/2 years. I go into their website today and try to make a payment. When I login it tells me there's an issue processing my request. I call them and they want a $3.95 fee to pay it over the phone. The guy says he logs into my account just fine. I've tried several times logging in and getting that same message. What the F.ck??

Service
Value
Quality

Date of experience: November 29, 2023

Thumbnail of user 2boys1key.mc
Kansas
1 review
2 helpful votes
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March 7th, 2024

This is the absolute worst financial institution you could possibly find to use! NONE of the customer service representatives have the same answer for the same question! Its no wonder Bridgecrest only finances with Drivetime. DriveTime is just as bad as bridgecrest!
BOTH OF THESE BUSINESSES NEED TO BE PUT OUT OF BUSINESS!
2 most $#*!tiest places!

Products used:
Car

Service
Value
Quality

Date of experience: March 7, 2024

Thumbnail of user gsmattei
Connecticut
1 review
5 helpful votes
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November 25th, 2023

I have never experienced an auto loan company like this. If you don't pay on or before your due date they text, call, and immediately send out repo letters! Seems like they want to repo your car to make more money! If you sometime pay a few days or weeks late, beware!

Date of experience: November 25, 2023

Thumbnail of user kevinf1308
Texas
1 review
0 helpful votes
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February 8th, 2022

I can't say much about the loan as I accepted it. But the rates are incredibly predatory as high as I have seen at 20.9%. While buying the vehicle the will inform you that you can refinance after a year… but… you cannot refinance with them. And good luck trying to refinance elsewhere as Bridgecrest makes it near impossible by refusing titles and taking nearly 3-4 weeks to process anything after the fact. While selling my car (I had equity) the process was so annoyingly difficult and time consuming that a few dealerships passed on a great deal just to avoid the hassle. Think twice before using bridgecrest as your lender. If you don't mind being a financial hostage then they may be right for you.

Tip for consumers:
Just don’t. Lease a car or put more down elsewhere

Products used:
Nissan Altima

Service
Value
Quality

Date of experience: February 8, 2022

Thumbnail of user carlosm787
Florida
1 review
0 helpful votes
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March 4th, 2022

We have had thos car for almost 3 years. We have put 15 grand into payments in this car and we still owe more than the loan amount. How does that make sense. They don't report to credit. Total rip off

Date of experience: March 4, 2022

Thumbnail of user douglasm695
Arizona
1 review
6 helpful votes
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October 28th, 2021

Although I've read a lot of negative reviews about Bridgecrest, my experience has been great. For the time I had Bridgecrest, I never experienced any negative issues at all. I always kept my loan current and never heard from them unless I called regarding questions I had. They were always friendly and more than willing to help me.
I did refinance with another lender only because I found a better rate. Paying off the loan went smoothly. It comes down to this, keep your loan current and you won't have to deal with anyone from Bridgecrest unless you call with questions.

Service
Value
Quality

Date of experience: October 27, 2021

Thumbnail of user ireneg214
Florida
1 review
6 helpful votes
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December 18th, 2021

This company and customer service are a living nightmare. They keep returning payments for no reason and add it to balance owed with additional finance charge. They have returned my last two payments. They are taking my car on Christmas Eve unless I give them $1400. Customer Service is a nightmare they are hostile and try to intimidate you. I paid $800 in August and they just posted more fees to my account so the balance was unchanged. They need to be sued into oblivion.

Tip for consumers:
Do not finance your automobile with this company.

Products used:
Auto Financier

Service
Value
Quality

Date of experience: December 18, 2021

Thumbnail of user betsya42
Florida
1 review
30 helpful votes
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January 12th, 2021

Whatever you do DON'T get a loan with these thieves, they are crooks and scam artists. Absolutely the worst experience of my life and the most terrible customer service I have ever seen from any so called professional business.

Tip for consumers:
They are crooks and scam artists don't use this company for any loan unless you want 26°/. Interest never being able to pay it off and nothing but lies

Service
Value
Quality

Date of experience: January 12, 2021

Thumbnail of user laurens660
North Carolina
1 review
13 helpful votes
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March 17th, 2021

This company is the worst. They will rob you blind. They refuse to let you talk to a manager. Everybody tells you something different. They are super greedy and there system is so messed up. They customer service is horrible. They really make you feel so belittled. I would never recommend them or do business with them ever again.

Tip for consumers:
Beware!!! This company is the worst. They will rob you blind. They refuse to let you talk to a manager. Everybody tells you something different. They are super greedy and there system is so messed up. They customer service is horrible. They really make you feel so belittled. I would never recommend them or do business with them ever again.

Products used:
Buying a car

Service
Value
Quality

Date of experience: March 17, 2021

Thumbnail of user marial1103
Florida
1 review
1 helpful vote
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September 10th, 2020

Horrible customer service, I wish I would of done my research before dealing with this company. They don't offer extensions even though its states that it does especially during this pandemic. Just stay away.

Date of experience: September 10, 2020

Thumbnail of user dionnem13
Georgia
1 review
0 helpful votes
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July 17th, 2020

They call you none stop even when have paid your payment, the interest rates double. I'm a payment of $222 every two weeks and only $66 is going towards my car. Drive time and BridgeCrest or very dishonest company. Dionne

Date of experience: July 17, 2020

Thumbnail of user wouldnty1
Virginia
1 review
4 helpful votes
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September 1st, 2020

I work for the company that owns bridgecrest, and have recently gotten divorced. I attempted to reach out to them because I am a type 1 diabetic and had to make a choice to pay my car loan or pay for my insulin, I requested a 1 month deferral in order to not miss a payment even though I'd still end up being charged interest. They told me to get lost essentially. They care more about 300$ then they do about all the money I make them working on and getting vehicles ready for sale. Love the main company but there financial department is absolutely heartless. Will no longer be recommending people use our in home financing. Make sure you go through your bank

Date of experience: September 1, 2020

Thumbnail of user morganl129
Texas
1 review
8 helpful votes
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May 14th, 2020

I have been trying to handle the vehicle left behind my my deceased father, and have spoken to six different representatives all claiming they needed only a death certificate and POA. After faxing and emailing these items over a period of 2 months, I am now being told I have to go to court to receive an affidavit. NOT one person has said anything about an affidavit until today. I just need to know the monthly payment and/or payoff amount. You would think they would want their money. These people have no idea what they are doing, and refuse to let you speak with a supervisor when asked. I will NEVER go thru this company for a loan, totally unprofessional.

Date of experience: May 14, 2020

Thumbnail of user reganl13
Tennessee
1 review
5 helpful votes
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February 16th, 2021

They lure hard working people in with low down payments and then charge them two and a half times what the car is worth while fast talking you. These finance rates should be illegal for them to charge. They need to put regulations on these type of finance institutions as they did payday loan programs. There is no difference except for the fact that you are getting ripped off much longer by Bridgecrest. I understand they are taking chances on people with not so great credit or unestablished credit but I think it can be done without beating the everyday working class person into the ground any further. How are you ever supposed to be able to try and better yourself with these odds against you. Very frustrating

Products used:
Car

Service
Value
Quality

Date of experience: February 16, 2021

Thumbnail of user lewism170
Michigan
1 review
1 helpful vote
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July 27th, 2021

See a lot of negative reviews... don't understand why. Drive Time and Bridgecrest have proven nothing but efficient, professional and satisfactory to me. Pay on time every two weeks with zero problems. They expeditiously report positively to all 3 credit bureaus monthly. Zero complaints. Basically you do what you agreed to in your contract and Bridgecrest does their part---Highly recommend.

Products used:
Auto

Service
Value
Quality

Date of experience: July 26, 2021

Thumbnail of user steveb3292
North Carolina
1 review
0 helpful votes
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December 17th, 2023

I bought a 2014 Chevy Sonic through DriveTime/Bridgecrest a couple of years ago. Financial problems made it so I had to reschedule quite a few payments. I've found that they're always willing to work with me on these, and I really appreciate what they do. Also, when I make alternate arrangements, I always do what I say I'm going to do. I think it depends at least a bit on the attitude I have when I call. I'm always polite, friendly and apologetic about missing payments, and I always thank them for their willingness to work with me, and they respond in kind. Very happy with them! And I love the car.

Date of experience: December 15, 2023

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Melissa H.
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