BzzAgent has a rating of 2.6 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BzzAgent most frequently mention customer service, social media, and free stuff problems. BzzAgent ranks 140th among Marketing sites.
I am surprised to see so many negative reviews for this site. My experience with Bzzagent has been great! I signed up in mid-late 2021 and have been receiving 1 item per monthly on average. Sometimes the survey asks if you are open to a sample sized product and I always say yes. But the items turned out to be all full sized :D I received skin care products from regular drugstore brands to fancy ones that are $100+. And all bzzagent cares is my honest review. I can say I don't like it if I really don't. I really love this site. Thank you bzzagent!
I signed up over a year ago, and was asked to fill out questionnaires for testing products around 10 times, and not once did I hear back from them, except to inform me about another product opportunity, and again nothing! So next time, I'm going to unsubscribe. And that's another thing: you can't go to their webpage to, do that, as they give you the runaround, by gelling you to get an email code, then when you use it, all they say is to wait until you hear from them about another exciting (COUGH! COUGH!) opportunity! (a variation of the old "don't call us, we'll call you"!) What a joke! And from what I've heard, their customer reps have attitude problems. Don't waste your time!
I am surprised to see so many negative reviews for this site. My experience with Bzzagent has been great! I signed up in mid-late 2021 and have been receiving 1 item per monthly on average. Sometimes the survey asks if you are open to a sample sized product and I always say yes. But the items turned out to be all full sized :D I received skin care products from regular drugstore brands to fancy ones that are $100+. And all bzzagent cares is my honest review. I can say I don't like it if I really don't. I really love this site. Thank you bzzagent!
I'm so surprised to see all of the negative reviews for this company. I signed up a few months ago and have been averaging about 2 free products a month. They send you an email if you may qualify for a product. You need to fill out the survey and if selected, you will hear from them usually about 2 weeks later. The review component is very easy and not too demanding. In my opinion, it's worth the time for the free product received. They are always quality products.
Tip for consumers:
Do not sign up for surveys if you were not invited via an email.
I signed up over a year ago, and was asked to fill out questionnaires for testing products around 10 times, and not once did I hear back from them, except to inform me about another product opportunity, and again nothing! So next time, I'm going to unsubscribe. And that's another thing: you can't go to their webpage to, do that, as they give you the runaround, by gelling you to get an email code, then when you use it, all they say is to wait until you hear from them about another exciting (COUGH! COUGH!) opportunity! (a variation of the old "don't call us, we'll call you"!)
What a joke! And from what I've heard, their customer reps have attitude problems.
Don't waste your time!
If it sounds too good to be true, it usually isn't, and I think that's the case here, since when I signed up to BzzAgent, they made it sound like there would be a lot of opportunities to try new products, give reviews. Etc., but that turned out NOT to be the case. I hardly ever hear from them (and they're one of those "don't call us, we'll call you" sites, so it'd one-sided) and whenever I did, I'd answer their questions, show an interest in whatever the campaign was about, but never heard back from them. EVERY SINGLE TIME I never heard back! So I'm unsubscribing, and if they want to know why, I'll gladly tell them.
I have been doing bzzagent campaigns since 10/1/14 ive received free toys food deodorant and even 50 cent off a gallon of gas this is not a scam but an awesome opportunity to try products before you by them it is also easy to get started This is highly recommend.
Years ago I used to get nice samples from here, I also use several other places that have better full sized products but it was nice to use bzzagent until they changed things up. Suddenly they wanted Facebook and now it's like pulling teeth to get any invitations for anything. You're only allowed to select 4 categories and good luck getting chosen. Save yourself the trouble and sign up for better reviewer/influencer services, this one has gone downhill.
Tip for consumers:
Don't.
Products used:
None, they hardly send anything out for review.
We are sorry to hear about your experience. Facebook is not required for any of our campaigns. All invite are based on demographics and survey results, not the 4 interests you choose.
I've been a member for 5 months and I've gotten 5 campaign invites thus far. I'm completely satisfied and have absolutely no complaints. Now this site is based off of what you like and your life style so while you may not get invites for everything the right one will come along.
Any problem and if you contact them: the cust. Rep. Roberta will slam you, with her rude words, and if you try to oppose she will Flag your account. Just because I am a student and stay at a house where there are several other roommates from my college. We all signed up and they Flagged our account! Try contacting and the rudest person on earth Roberta makes it worst!
I have loved using bzzagent, I have gotten a handful of products but they have been so great. I mean who hates free stuff. I did all the reviews and everything was dandy. I stopped receiving invites so I decided to log in after a couple of months, come to find out it has completely changed and made me sign up for a new one. Now it won't let me access the site whatsoever. Just error messages galore, this makes me sad because it used to be such a great site. Oh well, time to search for a new one I suppose.
It is really too bad that the new company that took over Bzzagent has destroyed a once thriving "Word of Mouth" community. I used to really enjoy participating in my campaigns and sharing product experiences with friends and family. Everyone knew I was a Bzzagent and we would have fun discovering new products together, Now, the website is a mess, you are limited to 4 interest categories, and you have to purchase products and share on social media before you can even participate in a campaign. My time is more valuable than that and Bzzagent is not fun anymore. It really is too bad!
HI Heather,
We are sorry to hear that you are no longer enjoying your BzzAgent experience. However, we have not changed how agents are invited to campaigns at all:-) As for the website, agents no longer have a dashboard to log into, so we are not sure what you are looking at. Agents never purchase anything. All campaigns are free. You may be thinking of another site. Please contact us at: support@bzzagent.com for further assistance!
I've been subscribed to BzzAgent for last 5 years. Since 2020 they've sent me more that 50 products. Very happy with their campaigns and I enjoy using and reviewing new products. Just keep an eye on your inbox and make sure you complete surveys after testing the products and they will send you more. BzzAgent thank you for being amazing
Been a member for about 2 years. I used to get products about 3-4 a month. Now I haven't gotten anything in 6 months because I stood up to their rude customer service agent Roberta that decided to send me a rude email. I see people sign up every day and get toys, shoes etc. I have been a member 2 years and only get FOOD products. Better companies out there - this isn't one of them. Beware of the crap CSR Roberta. She will ruin your account. They also do not respond on social media.
*** As you can see below, the company is denying my experience. My claims are factual, the way the emails are written is threatening and maybe instead of scanning review sites, they should improved their customer service.***
Terrible customer service. Ever since they switched to an email based program- its become a hot mess. They will send you an email saying you get to test a product, then email you threats to complete the survey a day later before you've even received the product. Then they never answer emails for assistance when this happens even though the threatening emails state they won't send you anymore campaigns if you don't complete the survey. Also very rude any time I've requested assistance. Don't waste your time- plenty of other programs out there.
Hi Cassandra, we are sorry to hear about your experience. We never send any threatening emails or expect that an agent complete a review before receiving a product. We reply to all support emails and social media comments and DM's as they are received. We have never cancelled an account if an agent did not receive a product. Please refer to our 'How It Works' section of the site for more info about how BzzAgent works :)
I was a member for over 8 years and it used to be fantastic. I received products to try and review fairly regularly. I passed out the coupons and not only told people about the products, but also about bzzagent and how much I enjoyed it. Now though, they changed things and I haven't received even 1 campaign invitation since. So disappointed. Apparently, loyalty doesn't count for much. That's my opinion. Sad.
Hi A. L.,
Thanks for being a long time member! We would love to see what is going on with your account. Please contact us directly for further assistance!
Wow I see a lot of angry people here. You cant expect to get chosen everytime for something. There are a lot of other review sites join them too. I've been with another company longer then bzz agent and have never received anything but i have also done a ton of reviews for free for them. Be thankful you have gotten something.
Hi Susan, Thank you for the kind words. We are so thrilled to hear that you matched a campaign :) We look forward to reading your review!
Waste of time now. You no longer get any samples or offers, nothing. If you're not linked to Facebook, which I would never be, they don't even let you logon to see anything. Worst site now. Used to be great. To bad.
Hi Maria,
We are very sorry for the confusion about how the site now works! There is no longer a dashboard or account for agents to log into. Everything is done via email:-) Agents do not have to use any social media to join BzzAgent or participate in campaigns - in fact, most of our campaigns right now are 'Review' campaigns. If you have further questions - we would love to speak to you. You can reach out at: support@bzzagent.com
I finally found a color that matches me. I have bleached my hair since i was 17 and trying to find a brown color that looks great with my ultimate blonde hair has been so hard, the best i could do is mix colors to get the shade i like and thats extra money out of my pocket. My pain is finally over i found what i have been searching for. It Cosmetics Brow Power is perfect and easy to use.
HI Gina, We are so happy to hear this!
Since they changed everything. Just like other users said, there used to be a ton of stuff to answer or apply for samples and since this new change. The website is crap now. Even normal login has NOTHING. They totally ruined this company. Used to love it. Unless something changes soon, theyre gonna loose out on customers big time.
HI Victoria,
We are sorry to hear about your frustrations with the new process. There is no account or dashboard to log into anymore. Everything is done via email. We made these changes in October 2018. If there is a campaign or a survey that is a match for you, you will receive an email from us. Please do not hesitate to contact us directly with any other questions or concerns!
This is a sham of a product review company. They have radically changed their interface making it impossible to get on the list of agents. Super impersonal and vague. I wouldn't waste your precious time.
Hi Elizabeth,
Are you a current member? Joining BzzAgent is very easy to do. You just need to go to our site and click on 'Join Now'. Anyone in the US, UK or Canada is free to join, there is no special "agent list". If you have further questions, please reach out to us at: support@bzzagent.com.
I've been a Bzzagent for several years now and I'm honestly shocked that there are ANY bad reviews for them here. I mean, come on people! The samples and stuff that we receive is absolutely free. I've consistently gotten an array of items in exchange for my opinion alone. No, you probably won't qualify for every campaign they email you about. I don't. No, you won't get something free every week or maybe even every month. But when you do, it's a nice surprise and fun to participate. You never know what you'll get. Highest dollar item I've gotten for NO COST was a brand new Samsonite Carry-On luggage valued at almost $300. I, today, received some flavored apple sauce for my daughter and I to try. All in all, I have zero complaints and think Bzzagent is awesome! So glad I signed up all those years ago.
Tip for consumers:
Just remember that you aren’t paying for anything! All they want are your honest opinions about various products. Try to be appreciative of the few things you do get when you get them!
Products used:
Depends on what they send me. I try out everything they send. Makeup, food, snacks, hair care, etc. You are able to choose your specific interests when signing up and when qualifying for campaigns.
Hi Kaysie! We totally appreciate your dedication to the Bzz! Sounds like you have really benefited from sticking through this with us. As we know, BzzAgent is always evolving :) We hope that you are able to enjoy many more great campaigns! Keep on Bzzing!
I like that BzzAgent uses real people from all walks of everyday life and invests in them to tell a story about a product they are backing. Communication is great, shipping and packaging are always top notch and whenever I think of marketing, BzzAgent & their platform always serve as inspiration. They do a great job and excel at it. Top Notch, really!
Tip for consumers:
It's a great way to get your voice heard and to be part of something to help make products better and more customer worthy.
Products used:
Haircare, Skincare, Beauty Products
Hi Rachel, We really appreciate the time you took to write this. We are so happy to hear that you are having a top-notch experience with BzzAgent :) Keep up the great Bzz!
It was okay. I signed up around three weeks ago and i still haven't recieved my first campaign. While i understand it takes time i think it is a little slow but other than that it is a great site. They even give you mypoints for completing certain surveys/polls
I have been a member for 4-5 months now and have yet to recieve anything other than annoying emails from bzzagent. I have filled out endless surveys, am constantly on the website keeping updated & always accepting my points. However I have YET to recieve anything for review (which I love to do!) I had high hopes for this website & was hoping I could start a small YouTube channel, however I do not see that happening with this site.
Free Samples for Creating Media "Buzz" - I heard about BzzAgent from a person I met at a party. He said he got a free SonicCare toothbrush from this site, simply by agreeing to tell people about it. I was interested. The point of the site is to create marketing "buzz" through word of mouth. Companies that want marketing buzz can provide samples to BzzAgent.com, which then gives its members free samples. The members then test and talk about the samples with their friends, and thus create the "buzz." It's actually a lot of work, if you follow their directions -- because you have to report back everything you say to people. But it is an interesting concept; and I recently got a lot of allergy medication samples that I've been using and telling people about. So I believe the site works. Another site, www.startsampling.com, has a similar concept, but on a different scale.
I've been a BzzAgent for over 1.5 years and have completed every survey, linked to every social media site (and I have thousands of followers on Twitter alone) and it's all amounted to JACK SQUAT. Not worth the time and effort to fill in the never ending surveys that go nowhere - you keep giving them info and get nothing in return.
I am a bzzagent, and i love the site, and the fact that its free, aha. I havent recieved any invites to do a campaign yet, but hopefully ill be able to get one, its only been like maybe a month since i joined? So im not expecting to do any campaigns, but i completed all the surveys and its already been a few days, since then, i only had one new survey to do, so im kinda bored going on it... they shoulkd at least be able to supply me with surveys to get points in the meantime since its too soon to do reviews.
BzzAgent, word of mouth, WOM
Thank you Ursula! Bzzing is as easy as "1-2-3" if you follow the rules :) We are so happy to hear that you have enjoyed your campaigns. We hope that many more match you in the future!