Carvana Questions & Answers

Here’s what consumers have asked with answers from Carvana staff and previous consumers.

3 questions answered

67% answered in 1 day

Question:

How easy is it to get a hold of customer service at carvana? How easy is it to get a hold of customer service at carvana?

Answer:

"Customer Service"? There is no customer service. It's just email runaround and they sell the car out from under you without even telling you. And... they keep your deposit. It's more like customer DIS-service

By Hilary B. over a year old

See more answers (5)

Question:

On the verge of canceling my order (too many problems). how would this affect my credit? On the verge of canceling my order (too many problems). how would this affect my credit?

Answer:

Don't buy from them. The are just like used car salespeople. No difference! Rip-off!

By Gina B. over a year old

See more answers (2)

Question:

Can you share a success story using carvana? Can you share a success story using carvana?

Answer:

I had the most amazing time buying a car through Carvana; I got a loan quikly, got my car in a couple weeks and the car is an awesome car; its all registered for me and I just got it inspected, passed no problem. My car only had 42,000 miles on it and rarley was driven. YES get a car from Carvana they are so great! My payments are super low too.

By Joanne C. over a year old

Question:

How long does shipping take?
What is the return policy?
Where is the company located?

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Carvana Questions & Answers

How easy is it to get a hold of customer service at carvana? How easy is it to get a hold of customer service at carvana?

On the verge of canceling my order (too many problems). how would this affect my credit? On the verge of canceling my order (too many problems). how would this affect my credit?

Can you share a success story using carvana? Can you share a success story using carvana?

I just "sold" my car but haven't gotten a confirmation #. i'm on hold waiting to hopefully get one. am i an idiot?

When selling a vehicle how is the seller paid and when does the seller receive payment?

Sell a car to carvana to get payment is a problem with carvana checks can you get cash payments? thanks j. j.

Can’t see your question? Ask to get answers from the Carvana staff and other customers.

Is this your business?

Carvana Questions & Answers

How easy is it to get a hold of customer service at carvana? How easy is it to get a hold of customer service at carvana?

On the verge of canceling my order (too many problems). how would this affect my credit? On the verge of canceling my order (too many problems). how would this affect my credit?

Can you share a success story using carvana? Can you share a success story using carvana?

I just "sold" my car but haven't gotten a confirmation #. i'm on hold waiting to hopefully get one. am i an idiot?

Is there a class action suit i can join that includes the state of michigan?

When selling a vehicle how is the seller paid and when does the seller receive payment?

Sell a car to carvana to get payment is a problem with carvana checks can you get cash payments? thanks j. j.

Can’t see your question? Ask to get answers from the Carvana staff and other customers.

Is this your business?