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Cask Cartel has a rating of 4.4 stars from 908 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.
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746 reviews
Great customer service, I reached out this was a gift for my dad and needed it by thanksgiving because I won't see him again until Christmas. They were very helpful packing was like no other it was deluged in pristine condition thank you so much!
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
Great customer service, I reached out this was a gift for my dad and needed it by thanksgiving because I won't see him again until Christmas. They were very helpful packing was like no other it was deluged in pristine condition thank you so much!
Absolutely amazing so helpful
Product amazing selections and advant calandras like none I have ever seen
My dad live bourbon thought he’s like the premium bourbon advant calendar
Date of experience: November 30, 2024
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
Date of experience: October 3, 2024
The initial delivery failed completely after no notification of delivery dates until all 3 were finished and product returned to shipper. After complaining a new delivery was scheduled with FedEx instead of UPS which was successful. However some catching up was required for an advent calendar delivered December 6.
They reshaped the product
Thought it was Kentucky Bourbon coming from within USA. Did not realize it was a UK product.
My son likes Bourbon
Date of experience: December 10, 2024
I was able to get the Marchino Cherry Liquor without any issues. I cook with alcohol all the time. When I find a recipe that requires a hard-to-find item I like being about to get it. Having at home delivery is the most convenient way to shop now a-days. I don't know how many times this would have been handy in the past. It came fast despite Labor Day. I suggest ordering in bulk if that would improve the cost of shipping.
Date of experience: September 4, 2024
Super excited to give this to my son for Christmas! Looks awesome. The deliver didn't take a long as we thought it would and came super quick. I've already recommended this site to friends and family.
Date of experience: August 30, 2024
I had gotten a kick-back that the order was received. 16 days later, the order was confirmed as being fulfilled, and I had the bottles only 2 days after that. They were extremely well packaged. Overall, good experience - just wish they would have communicated a bit more.
Date of experience: September 23, 2024
Hi,
I am pleased with the ordering experience and the support i received from Cask Cartel.
I was initially concerned as i did not hear about any status of the order for about 10 days. So, i opened a ticket with Cask Cartel. The team provided me with more information about the order and eventually send me a personal follow up with the shipment tracking #.
I am pleased with the experience and the support i have received from Cask Cartel when i reached out about the issue.
Thanks,
Nicolas
Great support service from Cask Cartel. I reached out to the customer service and got a response with regular follow ups.
I was looking for a specific product (Sephina) and discovered that Cask Cartel was proposing it on their website.
I really like Sephina, which is a unique blend of Pineau des Charentes and Cognac.
Date of experience: November 8, 2024
I found a particular alcohol that I enjoy and you guys are the only place that I have found that I can rely be get it pretty much whenever I want within waiting a couple days for it. I appreciate your website and your service that you provide
You guys are the only ones that have the bourbon that I prefer
It is the smoothest sipping bourbon I have ever experienced and you guys get it to me quickly for a good price
Date of experience: December 7, 2024
This is some smoooooooth stuff. I was happy with shipping, and it all went off without a hitch.
Date of experience: August 1, 2024
Just as described, the purchase I made was a gift of thanks to friends and they received it exactly when the shipping and tracking identified it would be delivered.
Great experience!
Susan
Date of experience: August 19, 2024
My husband had been In search of this whiskey for a while. The order process was easy. Customer service was friendly. And the bottles arrived when I was told they would arrive.
Date of experience: August 16, 2024
I ordered this after I was thinking about when I had it in 2018 on a visit to Europe. It only took a couple weeks to get it in the USA! I look forward to trying it again.
Date of experience: September 16, 2024
My husband Loves his Gin advent Calendar. He comes home at night, and can't wait to try the days new Gin.
+
Gin Advent Calendar
He loves his Gin
Date of experience: December 12, 2024
I was a bit apprehensive about making this purchase online, however, the experience was phenomenal! I received my purchase timely, received awesome notifications and the packaging of my product kept it safe and secure in all respects! Really awesome experience and I will be making my second order again soon when I return from vacation! Recommend this service to anyone!
Date of experience: July 5, 2024
Beautiful presentation. It's a gift so we plan to deliver it to its final destination soon. Quick delivery and great customer service.
Fast and efficient response.
Date of experience: November 29, 2024
It was a wonderful experience I've ordered in the past (several occasions) and always had good experience service and product
Have purchased before and had good experience
It looked fun...it was a gift
Date of experience: December 5, 2024
I couldn't find the product anywhere else but cask cartel had it and they made ordering very easy and updated me the whole time it was in transit.
Availability of the product I wanted
Recommendation
Date of experience: December 5, 2024
Great communication and fast shipping. My order arrived in perfect condition. I can't wait for my next order.
Date of experience: September 7, 2024
Again, the way the shipment was packaged was very secured and protected. So this extra step was appreciated.
Because of the availability of this particular sake brand.
This is our prefered sake brand.
Date of experience: November 15, 2024
Good have driven to the store for a 40 dollar bottle of, but was charged 100 including shipping. It did show up.
Date of experience: December 9, 2024
It was so easy to order from this company. The customer service dept answered my questions and I am very satisfied.
I was needing estimated delivery date.
Date of experience: October 28, 2024
Cask Cartel has been easy to deal with and even answered my emails in a timely manner…I will use them again.
Date of experience: September 5, 2024
THHE DELIVERY WAS VERY GOOD. THE WEB SITE EASY TO NAVIGATE. THE SITE HAS A VAST A VAST ARRAY OF PRODUCTS TO CHOOSE FROM. I AM MAKING AN ORDER FOR CHRISTMAS NOW!
Date of experience: December 11, 2024
Great
I do not want to add fifty characters. This was the only thing i didnt like about this experience
Just becaus
My husband wanted it
Date of experience: December 13, 2024
I have been looking for Grey Goose Northern Lights. I found it here at Cask Cartel and decided i was getting my bottle. Ordering was easy, no problems at all. Came without damage and looks great!
Just shopping on line and decided this was the place I was going to order from. My first time doing this.
I have been looking for Grey Goose Northern Lights Edition and have had no luck at any local stores. Determined to get what I want I ordered it.
Date of experience: July 12, 2024
I was not quite clear on the delivery process, which would have been helpful.
Date of experience: August 16, 2024
Thank you for sharing!