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CEX.IO has a rating of 2.3 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. CEX.IO ranks 210th among Cryptocurrency sites.
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🛡 Secure your crypto journey with CEX.IO! Compliant with regulations and boasting top-tier security measures, it's the platform you can trust. Plus, it's user-friendly! Don't wait, join the secure side now! 🚀
I feel scammed, after about a month of dealing with a manager I receive a message telling me that another manager was going to take care of my portfolio and since then nothing has happened, but the worst thing is that I can't access the platform. I recently got breakthrough on my recovery after reporting them to an agency who truly does their work. My loss and withdrawal issues has been resolved and my money returned, my email is on my profile write me i am willing to share helpful tips about my procedures.
I feel scammed, after about a month of dealing with a manager I receive a message telling me that another manager was going to take care of my portfolio and since then nothing has happened, but the worst thing is that I can't access the platform. I recently got breakthrough on my recovery after reporting them to an agency who truly does their work. My loss and withdrawal issues has been resolved and my money returned, my email is on my profile write me i am willing to share helpful tips about my procedures.
Date of experience: November 7, 2024
Stay away from this company if you are looking to invest. My colleague lost almost 200k CAD to this crooks and she was devastated for months. She could not withdraw her capital not to mention the profits that was shown on her portfolio. However, it was lucky that she met a company online who took it upon themselves to recover the stolen funds. To all potential investors, it is better not to invest than to go through the stress sammy went through to get her hard earned money back. Incase you have already invested, feel free to reach out to me14solutions
Date of experience: October 23, 2024
All their positive feedback are fake!withdrawal not possible!you get error or app shows pending for hours!Thanks god i didn't deposit too much money in CEX.IO. Google should remove this app from Play Store!
Date of experience: April 30, 2024
🛡 Secure your crypto journey with CEX.IO!
Compliant with regulations and boasting top-tier security measures, it's the platform you can trust.
Plus, it's user-friendly! Don't wait, join the secure side now! 🚀
Date of experience: March 17, 2024
Thank you for your trust in CEX.IO! We're committed to maintaining compliance with regulations and implementing top-tier security measures to ensure a safe and user-friendly crypto journey for our users.
I made 3 purchased on cex.io and i verified all the 3 credit cards pictures as requested taking a selfie with the cards and me visible, 2 of the pictures were accepted and third rejected and after that my account "has been flagged for suspicious activity. They let you put the money and then suspended the account after good verification and without reason? Now im here waiting after almoust 1 week and my funds frozen, please solve the issue fast.
Unlock my account so i can withdrawal my money Cex.io service is crap, poor support, that is stealing peoples money for no reason, i will never use it again.
My user id is: up*******
Date of experience: December 15, 2023
Hi there. We understand your frustration, and we apologize for any inconvenience you've experienced. At CEX.IO, ensuring the security of our users and compliance with regulatory requirements is of utmost importance. The suspension of your withdrawal option may be a standard procedure triggered by the use of temporary credit cards or other factors that require additional verification.
We appreciate your cooperation in providing the necessary documentation. Our support team has recently sent you a new request, so please check your mailbox and follow the instructions provided. This will help expedite the resolution of the issue and unlock your account for withdrawals.
I like their staking program. I bought some crypto when it had a very high price and now, while the market is bearish, I am holding the coins and getting rewards, and I can sell them anytime as Cex.io don`t have lock-up period for staking. Also, I had some problems during the verification, but the support team helped me. So thank you, guys.
Date of experience: September 8, 2022
People, I really recommend this exchange. As it's really easy to use, especially if you are on the start on your crypto journey. They have low fees and a variety of payments methods. Also, I really like that they have only trusted coins.
Date of experience: October 7, 2022
Thank you for recommending CEX.IO.
We are glad to hear that our platform is easy to use for you and the fees are reasonable. We also appreciate your pointing out that we have only trusted coins.
Looking forward to further fruitful cooperation with you!
I've been using this platform since 2020 and it was only good experience so far. I have an Address verification which is more than enough as I'm not making any large transactions. Registration and Verification process took me couple of minutes, thus no problems with that. I'm mostly using an app, sometimes web version becomes handy as well. I really like new Exchange Plus feature that gives more possibilities for the experienced traders. Besides, you can always find something new on their University page.
Security is on a high level, never faced anything strange with that, but it requires extra caution from their side, thus from time to time I can receive some additional verifications check like selfie with a card.
In a nutshell, good and reliable platform to use.
Date of experience: March 30, 2023
Thank you for sharing your positive experience with CEX.IO! We are glad to hear that you find our platform reliable and user-friendly. Our team is committed to providing a seamless trading experience for our users, and we are happy to see that reflected in your feedback.
We are thrilled to hear that you are enjoying our Exchange Plus product, which offers more possibilities for experienced traders. We are always working to improve and expand our services to meet the needs of our users.
We appreciate your recognition of our high-level security measures. We take security very seriously and constantly monitor our systems to ensure that our users' assets are protected. We understand that additional verification checks are necessary to maintain a secure platform for all users.
Thank you for choosing CEX.IO as your preferred trading platform, and please feel free to reach out to our support team if you have any questions or concerns. We look forward to providing you with exceptional service.
Love the exchange and the experience it offers. Verification was quick for me variety of payment options (especially card support) is really practical). Trading and buying crypto is easy. Missing more orders types, but for simple buy and sell is more than enough. Love staking service (practial in bear maker), and mobile app are topping my list!
Date of experience: August 31, 2022
Meet the ease of cexio. I have been using it for 3 years. It is one of the best crypto exchanges.
🔥🔥🔥🔥
Date of experience: March 6, 2024
Hi there. We're thrilled to hear that you've been enjoying your experience with us for three years! Thank you for your support and trust in CEX.IO. We're committed to providing you with the best crypto exchange experience possible.
Do you know many countries use cexio? So why don't you use it? Start trading with 0 fee and be the winner in the crypto world.
Date of experience: February 21, 2024
Wow exchange AMBASSADOR PROGRAM İS COMİNG BU PLATFORM ÜZERİNDEN SİZLERE PİST ATACAĞIM VE ÖDÜLLERİMİZİ BİRLİKTE ALACAĞIZ
Date of experience: February 7, 2024
Wow exchange Ambassador Program İs live. Perfect 5 🌟 Wow exchange Ambassador program İS LİVE Wow Wow
Date of experience: January 17, 2024
So I put 100 dolalrs thinking I was putting plenty to pay for 70 to sign up for oceansea.co By the time I put money in, bought ether and sent like. 04 ether, these cork soakers charged me so much in fees I only had like 65 or so to the destination. Absolutely zero contact ability, absolute filth. I was about 10 to upload and purchase the ether, then. 01 freaking ether to send. 04, which is 25 PERCENT of what I tried to send. Absolutely criminal.
Date of experience: April 12, 2021
My user experience was mainly based on their new exchange product. It appears as a more all-round trading terminal with all options I need in my trading strategy. Plus it has great design!
Date of experience: April 26, 2023
Thank you for sharing your positive experience with Exchange Plus and highlighting its trading terminal capabilities. It's great to hear that it offers all the options you need to execute your trading strategy.
Furthermore, we're glad to hear that you are impressed with the design of the exchange, as aesthetics and user experience are crucial for an effective trading platform.
We hope you continue to enjoy using the exchange product and that it continues to meet your needs as a trader. Happy trading!
I'm a user of the Aurus ecosystem and usually trade tXAU, tXAG, and tXPT on CEX.IO. I have to say, I'm quite impressed with the platform's user-friendly interface. The transaction goes quite fast, and that's all I need for now. Also, they have lots of coins and tokens, so I'm looking forward to trying out all their trading options.
Date of experience: March 30, 2023
Thank you for sharing your positive experience with CEX.IO! We are delighted to hear that you find our platform user-friendly and that the transaction speed meets your needs. Our team is committed to providing our users with a fast, reliable, and secure trading experience, and we are glad to see that reflected in your feedback.
We are also thrilled to hear that you are looking forward to exploring all of our trading options. Our platform offers a diverse range of coins and tokens to choose from, and we are always working to add new assets to our offerings.
Thank you for choosing CEX.IO as your preferred trading platform, and please feel free to reach out to our support team if you have any questions or concerns. We look forward to providing you with exceptional service and continued success in your cryptocurrency journey.
Complete scammers. They just steal money from their custommers! Avoid at all cost, if you don't want to lose all your nerves!
Tip for consumers:
Never use this site ! Never !
Date of experience: June 10, 2022
Dear STEFAN P.,
We respect your decision to share your experience, and are very sorry this situation caused you inconvenience.
Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics.
Throughout our company’s history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security
If you have provided the requested information, due diligence can indeed take time. But our team will contact you as soon as the details are thoroughly vetted.
We thank you for understanding, and welcome you to contact us with any additional questions or comments.
The exchange blocked my money on the basis of my nationality. I am a citizen of Belarus, although I have not been there for more than a year due to the political situation. I spent 67 days in prisons for protesting against the authoritarian regime of Belarus. Everyone of my family, except for a 10-years-old brother, was at least once arrested and tortured in Belarus.
"We will follow the sanctions that are being implemented. As soon as they are lifted from your country" — this is what they wrote.
But there is no sanctions imposed on me. Sanctions are imposed on Mr. Putin, Mr. Lukashenka and their friends, not freedom fighters who suffered the most from the post-soviet authoritarian system.
The company illegally holds my money. Since my funds were frozen, their price dropped at least 200%, plus, of course, they don't pay me any interest for holding my savings.
Such behavior is absolutely unacceptable. Harassing the weak, people like me, who first had to flee from the regime to Ukraine, then had to flee from the regime for the second time, people who have little rights abroad, is immoral.
I am open to communication in relation to this matter with media. This company shouldn't get away with it.
P.S. The list of documents I attached (I might forgot to include some here):
- Rental agreement in Prague, Czech Republic
- Resident permit in Prague, Czech Republic
- Vodafone bill in Prague, Czech Republic,
- Parking permit in Prague, Czech Republic
- Laboratory report in Prague, Czech Republic
- A letter from the Ministry of Interior in Prague, Czech Republic
- Bank statement
- List of bank transactions
Date of experience: May 21, 2022
My account was blocked due to "international sanctions imposed on Russian residents." Despite my current residence and employment in a different country, my account remained subject to this block.
Throughout the past 10 months of communication with CEX.io, I endeavored to prove that I am not a resident of Russia. Their initial request for an apartment lease agreement expanded to include additional documents like an internet payment invoice, a driving license, exhaustive proofs of my current source of income (including bank statements and payslips), and even detailed explanations of the source of funds for the past three years.
Despite adhering to all their requirements, I am left in a deeply distressing situation where my funds remain blocked. For the past two months, I have received no response from CEX.IO except for the repeated assertion that their compliance department needs more time.
It's noteworthy that even according to the EU Commission's consolidated FAQ, "assets on the accounts and/or in the services should be returned to the customer, or be converted into fiat currency or another asset category that is not subject to sanctions". However, CEX.io has chosen to unlawfully withhold my funds.
Given these circumstances, I am compelled to escalate this matter further. My forthcoming actions involve lodging complaints with both the Gibraltar Financial Services Commission (GFSC) and the United States Financial Crimes Enforcement Network (FinCEN).
In summary, my experience with CEX.IO has been characterized by frustration, disappointment, and a sense of injustice. Their treatment of my case and their use of discriminatory practices have undermined my confidence in the platform. I hope that this review serves as a cautionary tale for others who may encounter similar challenges.
Date of experience: August 13, 2023
Hi George,
We greatly appreciate you taking the time to share your experience and express your concerns. We want to extend our sincerest apologies for any inconvenience and frustration you've encountered during this journey.
Please rest assured that your case holds significant importance for us, and we fully understand the gravity of the situation. Our compliance team is meticulously examining the matter to ensure a fair and suitable resolution is achieved.
We recognize that the timeline for resolution has been longer than expected, and we deeply regret any lapses in communication. Please know that your concerns have been conveyed to the appropriate team, and they are working diligently to address your case comprehensively.
Your patience and collaboration throughout this process are highly appreciated. We acknowledge that your current experience falls short of our service standards, and we are committed to rectifying the situation with the utmost urgency. We understand your intentions to escalate this matter and are fully prepared to cooperate transparently with any relevant regulatory bodies.
Thank you for your understanding and patience.
Hello. We apologize for the inconvenience you've experienced. Withdrawal issues can arise due to various factors such as network problems, technical errors, or incomplete verification requests. Please reach out to our support team via the chat button at support.cex.io for assistance in resolving this matter.