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on 3/21/20I was on hold for almost an hour. It's pretty difficult to get in touch with someone.
I was on the phone on hold for 5.5 hours to reach a representative that barley spoke english.
Be prepared to wait 8 hrs on hold can't speak to supervisor
They will leave you on hold for hours. But if you want to book a trip they will answer right away. If you have questions due to your trip it's so hard to talk to someone.
Been on hold this long just to confirm how much travel credit I have.