Chewy

Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.

Ordered Simparica Trio on May 31 now June 10 still nothing! Called their customer service and asked if I needed to mail or email the prescription to them, they said ''no, we sent two emails to your vet, and still waiting to get the approval, call your vet and see what the hold up is'', so I called the vet's office and sat talking to the receptionist until the FIRST email from chewy came through then told ''oh we stopped doing this form a long time ago, now you just download the script to their portal''. Would've got my dog's med a week ago had I not gotten a circle jerk!

If anyone uses CHEWY as a delivery service for dog food they are terrible at customer service and very OVERPRICED. Better off going and giving your business to PETCO or another delivery service. I'm assuming CHEWY is having financial and personnel problems and that's why I am done! Just a horrible experience all around! Thanks for reading

I had to call Chewy because I had just bought a bag of dog food for my pup and needed to return it because I had too lay my pup to rest. I had Zero for 12 yrs and it was very had thing to do.
Chewy not only gave me a refund for the food, I received a very nice bouquet of flowers today.
I was very touched by this. I have never had this level of caring from any company.
I will never use another company.
Chewy customer forever.

Recently, my orders to Charities have been requiring telephone verification. Chewy screwed up, then when I phoned, their employee Aishia, I think, talked over me, then hung up on me. MOST JUVENILE BEHAVIOR EVER. The next employee said she fixed the billing problem but didn't. I Cancelled my account and will use Amazon or Walmart.

This company sucks! I had a package that was supposed to be delivered today and FedEx delivered it to the wrong address. I called twice to Chewy and both times said we'll get another order sent right out, which they never did. DO NOT BUY FROM CHEWY!

Chewy is absolutely horrible. They advertised a dog house as being waterproof and can he outdoors. In fact it is not at all. It rained the next day after receiving and I had it outside. It leaked really bad. I contacted them and told them even sent pictures. They told me to donate it and that I'd get a refund. So I did that. Now after I donated it and never got my refund they now want me to return it. How can I return it after I already donated it to a shelter and even have proof of that too. Now they have stolen 200.00 from me and telling me too bad. Absolutely horrible company and customer service

I've purchased a few items from Chewy and I barely reach out to customer service but the couple of times I did I was pleasantly surprised by the magnificent customer service I received every time. In my opinion, chewy is number one in customer service. The items are also of good quality and the prices are reasonable.

Above and Beyond

I have been using Chewy's automatic subscription for my dog's flea/tick medication for over 5 years, but when my dog suddenly died on Thanksgiving, I didn't even think to cancel this subscription. When the medication arrived in the mail, I sent an email to the support team explaining our heartache and wanting to return the medicine and receive a refund, if possible.

The support team was incredible. They responded in genuine compassion, told me I could donate the medicine to a dog rescue near me and they would immediately refund my account and cancel my remaining subscription for me. I was very touched, but then they sent me a beautiful bouquet of sunflowers in memory of my Ivy a week later that left me in tears.

When our family is ready for another dog, we will absolutely be using Chewy whenever we can. I would recommend them to anyone.

Thanks again Chewy and Matthew L for the comfort you brought us during a difficult time.

I have been a Chewy customer for over three years and other than a few minor issues, I've never had a problem with them until the past months. They started charging me over a hundred dollars for a deposit in addition to my monthly orders. Was never notified of any changes and when I contact them they claim it's because my stuff comes from different warehouses. My stuff has always come from different warehouses and has never been a problem before. They do put the money back into my account when within two to three business days after my order arrives but I'm on disability and my budget is limited.

Fantastic customer service and products. Our beloved Buddy passed away and they are the most caring, compassionate company we have ever done business with. When we get another dog, we will continue to get our products from Chewy. Thank you!

My orders were delivered further from the porch each time and the last box with food was placed next to the trash can in front of the house. I find it very rude and disrespectful. I have a rotator cuff injury. I called Chewy to express my concern and I never received a callback or any email as a follow-up to address the situation. Very disappointed!

The worse company on the planet. I returned 2 Kitty Litter Robots, the buttons would not work. I was told by that operator to keep robot or donate it; I called 10 days later asking where my refund is and told you have to return the Robot; thank god it was still in my garage & not thrown away. Sent back & waited nothing; I call oh your card was not working; no call or email to tell me this, and this could have been cleared up weeks ago. I called today and Lexies the supervisor hung up on me because I was recording; THEY ARE RECORDING. Called back after Lexie hung up on me and chatted with a JIM. Still not happy I have to wait to see if they accept a new card to send money back. Its same bank. A call this afternoon I am told. I looked up who owns Chewys and it is Petsmart the biggest scam company ever. I signed up my two dogs for their Banfield pet insurance. One dog died, I spent a day on phone try to cancel my dogs insurance, my daughter tried on another day, no answer. So I paid for a yr for a dead dog. Next dog died and I changed my CC due to theft, Banfield Insurance turned me over to collect for $35. Every time I applied for anything Banfield popped up on my credit report.If you cannot get a hold of them to cancel what are you suppose to do? 100% Scam company. I will not be using Chewys EVER AGAIN!

I have been using Chewy for my 4 dogs and 1 cat for over 5 years now. The customer service and how they always make things right continues to surprise me. They go completely above and beyond for customer satisfaction. Recently we had to put down our 12 year old chocolate lab and I had ordered some things for him before he passed so suddenly. I emailed Chewy to let them know I no longer needed the items as we had to put him down and to my surprise, Chewy sent me the nicest response with comforting, understanding and supportive words for our loss. THEN, I received a beautiful bouquet of flowers to my door step the very next day with another wonderful message from the Chewy team. It made me cry and I just feel so happy there are people and businesses like this. Thank you Chewy for all you have done and do for our furbabies!

Chewy has always had the best customer service, recently they have gone over and above when I had a slightly damaged shipment due to bad packing and mishandling. It was much more than I expected or needed. They answer emails and phones promptly and fix problems on the spot. I just wish they would use UPS instead.

Not only does their easy auto ship option with simple adjustments make it so easy to keep up with prescriptions and food, this company goes above and beyond. They sent birthday cards to your pet and a Christmas card every year. I also randomly got sent a personalized hand drawn portrait of my pet for national dog month—it literally made me cry. I will forever be a Chewy customer!

Chewy.com is an amazing company! I recommend ordering all you can from there. They have easy ordering, quickly coordinate with your vet for prescription refills, and fast shipping. Not only that, but when my pet passed away they went above and beyond to provide extremely personal service and solutions. For being such a large company, they truly care about every single customer. I commend them on how they conduct business.

They denied a first time buyer a promotion claiming the promotion had been used on another order but yet they have never purchased from this company their whole life so now my self and 11 cat rescues will no longer buy from here hope they enjoy that loss for discriminating against new customers and lying just so they don't have to give th the discount they advertise

Chewy is an amazing company. The subscription service is outstanding. Deliveries are flawless and economical and it is so easy to make changes in quantities and frequency. We had to put our 12 year old Mason to sleep recently and had just had 6 12 can cases delivered. I spoke with Rachel who was so compassionate and comforting. I not only received a refund but was told to please just make a donation of the food which we are doing to New Hope Animal Shelter in Delano Fl. This morning I was feeling so sad missing my sweet friend when a knock came at my door. It was a beautiful yellow flower arrangement and sweet note from Chewy. What an outstanding company!

They knew, sent it anyway. The refund sometimes, just isn't enough. Chewy absolutely knew of the damage. It was also 3 days late. They refuse to dump Fed Ex. Until they do, reviews will keep coming. UPDATE: Automated emails requesting we place an order. Hell will freeze over. I'm buying local after the crap they pulled.

Update: I was just randomly charged for $86 from Chewy for an order I never placed. They canceled my previous orders without explanation the past 3 months, but then randomly bill me for an order I did not place? This screams FRAUD.

They have canceled my order the past 3 times for no reason. They refuse to respond to me regarding the orders. If they don't want people to use the auto ship discount, then they need to stop offering them. I have since found a reliable supplier for my pet supplies. But be warned. Just because your order goes through, doesn't mean they will honor and ship it.

I've been a customer for years, and have even supported Chewy brand American Journey. However, over the past 6 months I've noticed a huge decline in their services. My product arrives damaged, the boxes look destroyed, not enough packaging inside to protect my product, and the box has tape circled all around instead of one strip of tape on top and one on bottom. This is due to not enough packaging paper inside to support product and box during shipping. Customer service is rude and based on the way my shipments have been arriving, I'd say there are clearly training issues inside fulfillment centers. I am no longer a Chewy customer, I now buy Purina Pro Plan and have taken my business elsewhere.

Permanent rescheduling of delivery dates without notice. For a long time they could not agree with the clinic permission to sell diet food for a cat. It turned out that they sent the request to the wrong clinic. If possible, avoid this store. I ordered the 1st, until today there is still no delivery, although my cat after the clinic needs specialized feed.