Hi Mischele,
Thanks for your interest in Gwynnie Bee. The best way to judge our customer service is to try us out yourself. That's why we offer a 30 day free trial - check out our fashions, fun & customer service 1st hand. Try us us, we're absolutely free (we do pre-authorize credit cards), if you decide it's not for you, just cancel before your 1st bill date to avoid being billed.
Please read our FAQs for more info (https://support.gwynniebee.com/hc/en-us) or contact us at gwynnie@gwynniebee.com or 855-GWYNNIE, for more info.

Sounds like many have had charges they were not expecting on their credit cards. That sounds like a nightmare. Your ads are great, hiring Georgina Burke was a smart move, but now reading these reviews, I am discouraged. Sadly, the concept seems ideal. My greatest fear in signing up? I need confidence you have edgy sexy classy clothes. Most of what I see without signing up is flowers, big prints and dresses. I have no need for office appropriate clothes. I need leather, studs, zippers, unique accents, some retro inspired cool pieces that are editorially interesting. I'm struggling with the taste level of the wardrobe options. Maybe consider adding edgy designers to the mix. Still interested... just not sold yet.