Why are your reviews from customers so poor?

asked by Rich D. on 7/8/15

11 Answers
Thumbnail of user bryanm67

The short answer is customer service. Granted, Corvette Mods prices are great. But, be aware, if there are problems, what really makes a company great is their ability to fix problems. My experience as you see with many others was very poor, and to the point of fraudulent when they knew they received an item back for refund, then was not going to refund my money.

Helpful  (8)
Thumbnail of user jonathanw38

Just look at their ratings and responses on eBay, your question will be answered.

Helpful  (6)
Thumbnail of user warrenm35

Corvette central and Worldwide have better prices, customer service and delivery times.

Helpful  (4)
Thumbnail of user carlb82

I'm going through a mess with Corvette Mods right now. I ordered $2000. 00 worth of wheels. First the shipment showed up 1 wheel short. The wheel arrived two days later. Then when I was changing the wheels over on my Corvette, the last wheel to be mounted, had a dent in the rim very clearly it was dented before it was chromed. I was requested to send pictures and fill out a RMA form which I did. The email I received back was that they were going to review the information and would get back to me in 72 business hours. At 8 hrs a day, that's 9 days just to get back to me.If those of you think I'm just a bad customer, you see how it feels to wait 9 days for instructions on what to do next. I also think it was mentioned that I pay frt. Charges to send the wheel back. I DIDN'T DO ANYTHING WRONG! I can see this is going to to be a long process. If it's not I will gladly repost here to let everyone know how things turn out. If not I'll vent my feelings at Corvette's at Carlisle in August.

Helpful  (2)
Thumbnail of user susiet2

The others don't have better service. I have had issues in the past with the larger companies and they were not quick to resolve like corvette mods

If you state other sites have better prices then why didn't you order from them? I have 3 corvettes and corvette mods is my first stop

All our club members use them too!

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Thumbnail of user samo120

It's because they don't ship orders, and don't give refunds.

Helpful  (0)
Thumbnail of user fredh249

CorvetteMods is running a scam. Don't fall for their low prices, you won't get a useful product. They sell the reject and blemished products honest retailers refuse to sell. You'll get second rate products and third rate service from a fourth rate shyster.

Helpful  (0)
Thumbnail of user lawrencep59
Lawrence P.

Charged $34.49 shipping for an email from Them!

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Thumbnail of user mistyb63

No, it is their customer service. I called to inquire about the order confirmation they had sent me. Customer service was rude and short and told me I would have to wait 24-48 hours for them to return a call to me to answer a simple shipping question. WHY? 1 to 2 days waiting to answer a shipment question? Then, when I tried to cancel, they still shipped it the day AFTER I cancelled! Now I have to return the order and pay return shipping costs?
If you've not had bad luck with them yet, just wait.

Helpful  (0)
Thumbnail of user johns3059

I've ordered from them several times now, and they are my first go to for my Corvette parts. Haven't needed customer service. I've read many reviews from many companies, and have found that many, many, many, customers do not properly read descriptions, then complain when the product isn't what they wanted. Their products are NOT junk. And prices reasonable!

Helpful  (0)
Thumbnail of user philc36

I figure most of the complaints are not really about bad service. Sounds more to me like bad CUSTOMERS that obviously do not want to read the policies before purchasing something online. This company has been great with every purchase I've made

Helpful  (0)

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