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Costco

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Overview

Costco has a rating of 2.7 stars from 1,513 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Costco most frequently mention customer service, credit card, and next day problems. Costco ranks 224th among Grocery sites.

  • Service
    286
  • Value
    249
  • Shipping
    185
  • Returns
    172
  • Quality
    213
Positive reviews (last 12 months): 16.4%
Positive
9
Neutral
3
Negative
43
159
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How would you rate Costco?
Top Positive Review

“Good customer service at Tigard store”

Nathan T.
1/9/24

When I ask Tim at the Electronics Department For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.

Top Critical Review

“Costco is going down hill!”

Rob S.
1/11/24

A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.

Reviews (1,513)

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Reviews that mention popular keywords

customer service (311) delivery date (35) return policy (64) delivery company (14) credit card (45) delivery service (30) front door (9)
Thumbnail of user billc509
2 reviews
35 helpful votes
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September 9th, 2024

Wanted a refund on my membership that is a 100% guarantee and was denied. The staff walked away from me after harassing me to sign a form and called the cops.

Costco then tells my purchases to the police so that it stays in a police report that anyone can view now

Melissa Osgood decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse

I was only trespassed for not signing a form. Melissa Osgood trespassed me for not signing a form

They denied me a tire warranty service after I got a screw in my tire.

Omar Nezami the guy who gloats they pay him so well he can flat out buy a Mercedes offers me $200. It's great to know they pay him so well but offer me petty change after using the cops as a weapon on me.

I only wonder if telling the police I was a Hispanic creating a disturbance was only to try and get a faster response. Really odd to have 6 cops to come so fast

IF YOU BUY GOLD HERE BEWARE AS THEY TOLD 2 GOVERNMENT AGENCIES THAT I DID

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciak1881
2 reviews
1 helpful vote
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May 23rd, 2024
Verified purchase
• Updated review

The branch manager is the problem at this location. Today I experienced an example of blatant racism. It was raining and I decided to get a piece of pizza on my way out. A black man was in front of me and ordered a piece of pizza and ice cream. I am caucasian. He asked the clerk for a top for his ice cream 3 times. The clerk was 2 feet away and it was obvious he heard him, but he ignored him. I told the man my order was coming up and I would get him a top. The clerk called my number. I stepped up and said, "first get this gentleman a top for his ice cream". The clerk glared at me, grabbed a top and slid it across the counter to the man. He left my pizza where it was and I had to reach to get it. This isn't my first bad experience at this Costco.

Products used:
Pizza

Service
Value
Shipping
Costco Pharmacy
January 3rd, 2023
• Previous review

The first time I was shorted pills at Costco I said nothing, but documented my pill usage like a hawk after that. The second time it happened I told the pharmacist I didn't want pills or money. I wanted it documented in case it happened again to someone else. She told me, "You complained and now Costco will never fill your prescriptions." Sounds like she knew they had a problem and wanted to shut me up.

Service
Quality
Thumbnail of user deborahh676
4 reviews
16 helpful votes
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April 30th, 2024

I no longer believe Costco is superior to Sam's. I was initially thrilled when Costco opened a store near my location, but my excitement was short-lived as I discovered a few things. Firstly, Costco's website is horrible! It has to be one of the worst, if not the worst, websites I've ever encountered. It is not user-friendly at all. Secondly, Costco does not have self-check-out like Sam's. In fact, I can use my phone to scan my items without getting in the self-checkout line. And lastly, and maybe most importantly, Sam's is less expensive than Costco.

Value
Thumbnail of user bretthallettawtgb
27 reviews
8 helpful votes
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April 26th, 2024

Costco's delivery service left me feeling cheated and frustrated. Despite paying extra for expedited shipping, my order arrived a week later than promised. Attempts to seek assistance from customer service were met with long wait times and vague responses. If you're looking for reliable delivery, Costco isn't the answer.

Thumbnail of user soumyaranjanbehera100x
27 reviews
0 helpful votes
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April 23rd, 2024

Shopping at Costco is always a delight, thanks to its unbeatable selection, quality products, and fantastic value. Whether I'm stocking up on pantry essentials, shopping for electronics, or browsing through the latest deals, Costco never fails to impress. The warehouse format allows me to explore a wide range of products under one roof, while the bulk packaging ensures that I get more bang for my buck. I appreciate Costco's commitment to offering high-quality brands and its focus on customer satisfaction, as evidenced by its generous return policy and excellent customer service. With affordable prices and a treasure trove of goodies, Costco has become my go-to destination for all my shopping needs.

Thumbnail of user jesuskoolngir
7 reviews
1 helpful vote
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March 29th, 2024

I've had consistently positive experiences with the Costco Pharmacy. The pharmacists are knowledgeable and attentive, and the prescription fill times are usually fast, even during peak hours. I appreciate the convenience of being able to refill prescriptions online or via the Costco app. Plus, the prices for medications are often significantly lower compared to other pharmacies, making Costco my pharmacy of choice.

Thumbnail of user khoacuaresmashfn
12 reviews
0 helpful votes
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March 29th, 2024

The Costco Bakery never disappoints with its delicious and affordable baked goods. Whether it's their famous sheet cakes, fresh bread, or decadent pastries, everything is made with high-quality ingredients and baked to perfection. The prices are unbeatable, and the portions are generous. I always make sure to pick up something from the Costco Bakery during my shopping trips.

Thumbnail of user jeepsinklerwkghu
8 reviews
0 helpful votes
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March 23rd, 2024

Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money, and the Kirkland Signature brand provides quality at a fraction of the cost. The food court's delicious and affordable meals are an added bonus. However, the membership fee may deter some shoppers

Thumbnail of user robinm1552
1 review
0 helpful votes
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March 19th, 2024

Left front door OPEN, lights on, and snuck away so they didn't have to install or haul away. Absolutely disgusting company practice! Taking advantage of less fortunate family's. Costco refused to refund my money since I'm doing the haul away and the install myself with help from the neighbor.

Tip for consumers:
Shop elsewhere, deal was too good to be true

Service
Value
Shipping
Quality
Thumbnail of user natgaspardwoiu
15 reviews
0 helpful votes
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March 29th, 2024

I've had excellent experiences with the Costco Tire Center. The prices are unbeatable, especially considering the quality of tires and the included services like installation, rotation, and balancing. The staff are knowledgeable and efficient, and the wait times are usually minimal. Plus, the warranty and satisfaction guarantee provide added peace of mind.

Thumbnail of user tanyat205
5 reviews
2 helpful votes
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March 2nd, 2024

Not quite sure when Costco did this as I had always use my debit card to pay. Attempted to check out online for a pick up and card was declined. However, there's a hold on my bank account. Again, attempted to check out and card was declined with another hold on my bank account. What's going on Costco? You don't take MasterCard, but for some reason you can put a hold on my account for seven days. I really question that logic. Will be cancelling my membership after this!

Tip for consumers:
When to another store for an online purchase with pick up.

Thumbnail of user sharonm3563
1 review
1 helpful vote
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March 5th, 2024

When I went to check out in the scan your own, someone ran my items for me. What is self check out if someone does it for you. You have to show your card to enter the store, show your card to enter check out lanes, scan your card before you can check out. You can't even pay with a different card even if you have someone with you who wants to gift you items, they tell you to figure it out later. When you leave the store you have to show your receipt and someone literally counts the numbers of items in your card. This was way too much. You can't get in or out without so many uses of showing your card so why have to have every item in your cart counted. There is no place to get more items once you go through the registers. Costco is way over the top on how they handle these matters. Even though I paid for a membership I will never go and shop there again.

Products used:
Groceries

Service
Value
Thumbnail of user naarongn
13 reviews
1 helpful vote
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March 7th, 2024

Sincerely speaking I know no other places with such a big assortment and such friendly pricing. Costco has managed to become a lover for many people around the US due to its mild pricing policy and always fresh products. I shop here regularly, I assume if I would visit other stores, I would've paid way more money that I pay at Costco for the SAME PRODUCTS!
So, guys, thank you very much, wish you all the best only the best!

Thumbnail of user ronc672
3 reviews
0 helpful votes
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February 29th, 2024

Purchased a new Sony OLED TV. Loved the TV however... after a period of time it began freezing the picture to the point in required unplugging. After 2 factory resets sonys support got involved. There is where it all turned "sour" to put it lightly. They blamed it on my "internet?" then stated it would not be covered. How ironic... No service tech, nothing. Just a person a half a world away telling me it's my internet.
After 2 days I finally contacted the Costco's team where I originally purchased my TV and they immediately took charge. Today I ordered a new TV. Definately not a sony... EVER! From Costco of coarse!
I want to give a huge shootout to the Costco Nampa management team for they're diligence and help.

Products used:
New Samsung

Thumbnail of user robs1118
2 reviews
1 helpful vote
  • Send Message
January 11th, 2024

A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.

Tip for consumers:
Very difficult to contact company outside their business hours. I would have to otherwise drive a half hour to return product.

Products used:
Food: burritos

Service
Value
Returns
Quality
Thumbnail of user nathannhuttang
1 review
0 helpful votes
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January 9th, 2024

When I ask Tim at the Electronics Department
For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.

Service
Value
Shipping
Returns
Thumbnail of user dchang2259
1 review
0 helpful votes
  • Send Message
January 3rd, 2024

This morning I dealt with two customer services representatives, they both insisted that there is nothing they can do to help me with the price adjustment, not until I demanded to talk to their manager or supervisor. The supervisor told me that she will take care of it. I asked her if James, her staff, can do the same to resolve the issue. She said she doesn't know why James did not do that in the first place. Customer Services representatives don't LIKE to help customers taking care their issues, then they should be in the business.

Thumbnail of user mcghee16
1 review
2 helpful votes
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July 28th, 2023

So my first time ever going to a Costco was with my wife and I immediately fell in love. If you are a family of two or more this is definitely the place you should be shopping. We typically go once or twice a month and we get all the essentials. The prices are great and the products are quality. We decided to upgrade our membership to the executive membership and the card literally pays for itself. Picture here is me Jeremy getting on the plan with my wife because I love it and may need to come without her sometimes. This card and membership is a must have. Side note: this was the best picture taken that day. Lol

Products used:
Groceries

Service
Value
Quality
Thumbnail of user katies1242
1 review
0 helpful votes
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March 20th, 2024

I was at our local Costco and I was SO happy to get the cashier I had!Emma B was so sweet! 5+ Stars!

Thumbnail of user bl
1 review
0 helpful votes
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April 30th, 2023

Good luck if you got a refund from Costco for over $1000. It is a major of affair to try to get it cashed. They took my coupon off to some office and say that they're bringing out a check. They will give me no idea on how long it takes to get the check.

Tip for consumers:
The mechanism to cash the check refund that Costco sins out to credit card owners sucks.

Products used:
Various

Service
Value
Quality
Thumbnail of user trudys4
16 reviews
13 helpful votes
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November 1st, 2016

I absolutely love this store. You can't beat the reasonable pricing and their return policy is awesome. We buy all of our meat here, it's amazing.
Congratulations to Costco for being our number 1 store!

Thumbnail of user jank32
10 reviews
35 helpful votes
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March 10th, 2015

Their products are always same as what they described. Their shipping speed is better than Canada Post. Their customer service is beyond excellent. I once had to return $900 diamond earrings because one of it didn't latch properly at the back. There was no hassle, no questions.

Thumbnail of user pamelas125
7 reviews
12 helpful votes
  • Send Message
January 28th, 2017

I always feel that Costco is honest and offers the best deals available. Customer service is crowded but once you get in front of an individual they attempt to handle every issue with a smile and efficiently.

Thumbnail of user jrl
1 review
3 helpful votes
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July 20th, 2010

I've been recommending Costco pharmacy for nearly 10 years to family, friends, co-workers, health care practitioners and persons waiting in line at queue at the bank, post office and grocery store.

Costco has consistently, reliably, promptly, accurately and economically filled and refilled my prescriptions that entire time. I'm vastly more satisfied and impressed with Costco than Walmart, Walgreens, CVS/Albertson's, Safeway or Target.

The generics they provide are consistent for years at a time, avoiding the variations and issues that can arise among generic manufacturers.

Fulfillment is much faster than promised. The claimed processing time is 4 days, with 6-day shipping at no additional charge. Products consistently arrive in 5 days total, occasionally less.

Prices are competitive with any online supplier, and usually lower than any of the brick-and-mortar pharmacies.

Thumbnail of user markl176
5 reviews
4 helpful votes
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March 3rd, 2016

It's sure good to know that some big companies still offer great customer service - satisfaction. Seems no matter what I purchased if for some reason, and it could be I just simply changed my mind about the purchase, they have offered me the exchange or refund - no hassles! Thank you Costco!

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Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.

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