Crutchfield

I purchased a complete car radio but paid for it but all the parts were sent. I did not realize that until later on. They claimed that the weight recoded is in indication that it was complete. That package was full of paper.

Bought a kenwood radio and after 3 months started having moisture behind the screen. My jeep is a pavement process top goes down doors off but has never been in the rain and does not leak. Was told by customer service that humidity can cause this issue but was then told that there was probably more than just humidity to blame and because of the moisture my warranty was void. End result if you buy a radio from Crutchfield remember humidity will void your warranty.

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

I'm leaving this review for Crutchfield's AWFUL choice to use UPS for a shipper. I was told I would receive the ordered package today, 12/30/2022, and ordered 2 days ago. I saw the tracking update to within 30 miles from my delivery address around 6AM today. I saw at 1030AM that the status has changed to "incorrect address". I called UPS, they told me that I need to call the sender (crutchfield) to have them "request" the change of address. I did, then asked how long to take effect. "24 hours". Hours later, no update. I've called UPS since, they tell me it will be delivered within a day, but that is impossible. The tracking status is the same (address change requested) and tomorrow is new year's eve. Forget it. Will go somewhere else for my car audio from now on. Suggest others do the same. All because of a simple TYPO and that crutchfield made the horrible decision to use UPS.

I ordered a lg OLED TV in stock. Crutchfield says 2 day shipping. It's now going on a week and I still have not received my tv. I live in NC.I could driven to Crutchfield and picked it up. So much for 2 day delivery!

Spent an hour with a representative and figured out what I needed when it came to the top supposedly bosses they interfered and they screwed up the whole order now I have to wait an extra week to get my system just because of their boo boo interference they should just stay out of it and let the rip take care of the order they have no business interfering too bad I have to put one star but they don't even rate that

1st system i bought died in 1 year had to send it in JVC,, and it was 3 weeks getting repaired. I gave them a 2nd chance and order car radio and speakers for my jeep. It came missing the 4 sm screws that hold on the faceplate. I called to get them mailed to me. 2 days later lady calls and say i have to call the company that made it for the parts. WTF? They should have done that and forward them to me or open another stereo and sent those to me and sent that one back to the company that they get them from. They lost a customer.

I've bought multiple different products from Crutchfield over many years. Every time the product was exactly what I wanted and delivered promptly. Information on website and staff is top notch. This won't be my last purchase from Crutchfield.

At one time they had great service and I would do business with them anytime, but those days are over. I placed a simple order that should have been shipped out in a day or two, but yet they finally shipped it out the day before it was scheduled to be delivered and send out a email that day stating it will be delivered late. When I contacted them, they said it will be there on time and do not see any issues with it.
I uses to like doing business with Crutchfield, but not anymore, it's almost like they don't care about the customer anymore.
I have bought many stereo from different places and installed them in different vehicles over the years.
All of this is my personal opinion.

Purchased a marine stereo online and salesman was a little pushy but convinced me that they were competitive etc. After placing the order, I did a little research and found the price to be considerably higher than 6 other competitors. Product sold for $300 others were $50 less in cost. I'm sure the product is good, it's brand new but I would not trust their salespeople, don't make the same mistake I made, do your homework. When I asked them about the difference in price, they just blew me off with general rhetoric. They really showed no concern whatsoever... bad customer service.

Crutch field is great, never been disappointed! This order was not fragile, just some record cleaner and a cover, so I lucked out. My package arrived and looked like an accordion! Maybe change shipping co.

Alpine receiver + 6 speakers took 12 hours for handyman to install. Alpine bluetooth voice didn't work, so replaced mic & voice didn't work, then replaced Alpine receiver & voice still didn't work. Bought Sony DXS B700 receiver and dash kit didn't fit my 2007 Camry. Having Best Buy do installation.

Have been waiting three weeks for my order and it still hasn't came. Called customer service today and they said they don't know what happened and would send an email. I will just go with another supplier for future purchases to avoid the way longer then quoted shipping time and the poor customer service that couldn't give me any insight of my order.

Great pricing with additional items needed free with purchase. Extremely fast and free delivery also. Instruction to assist in install very lacking though. Tried to use Youtube also very lacking. Shut down Youtube, put away Crutchfield included cheat sheet, went ahead and just winged it from years of experience although on much simpler systems and finally got it working on my own. Had I known it would be this problematic would have purchased much simpler system.

Could have just been the speaker I ordered and my particular vehicle, but while the instructions were more detailed than what one could find elsewhere, they were incomplete. For example, "Mount the speaker on the adapter plate." Great, I could do that if the adapter plate actually came with more than one bolt (who's going to bolt a brand new speaker to the car/adapter with one bolt?). I would have gladly paid a dollar or two if offered, but it was not. Called customer service when I encountered first install issue. Decided to get a call back. Never did.

TL; DR: The website is more helpful than most. You get some "free" stuff, but not everything you need. Good luck after that.

I personally have not done business with Crutchfield. I considered it. Until I could not find an email address online. Shady at best. It's simply not there. And they ship via USPS. Also a red flag. I refuse to do business with any online retailers who utilize the USPS. It's regrettably a bad idea doing business with any retailers who use USPS. You will likely not get your package on time. Or in working condition. Rather a box of broken parts. I'll buy elsewhere.

Terrible customer service. Had to go through all the hassle of setting up my account for international purchases and was told after a while that they were unable to fulfill any orders of any kind to me for whatever reason. I complied and did everything they asked me to (which I never had to do with any other stores). If they do not welcome international customers, they do not accept their money. Do not invite them to log in and place an order. This is all Marlon Cerritos terrible customer service. And I blame him for losing me as a customer so their superiors should know that I'm walking away with thousands of dollars to another stores just because of him.

Crutchfield poor service after the sale

Purchased new higher end Denon receiver because of the tech support services available. Had problems with our receiver from the beginning with no sound at times. Crutchfield was not willing to exchange the three week old unit and had no solution to solve the problem other than to ship our new receiver into a service center at our expense. We could have and now know, should have just purchased the Denon receiver from place with better price as Crutchfield customer support isn't worth anything but a friendly person to socialize with on the phone

Have to ask tons of questions to receive decent customer service and overpriced products. Misleading multiple people. Weak and liars! Spoke with other customers also.

I was very excited to buy the complete install not for my Tahoe with step by step instructions. Unfortunately, the instructions were vague and confusing. After spending a weekend researching videos I finally found one that answered most of my questions, and after some trial and error I got the radio working. But crutchfield is VERY misleading with their supposed "free" step by step installation instructions. Don't take the cheese. Do your research!

I purchased a set of component speakers with the assurance that crutchfield has done extensive research they would fit my application and if I had any trouble their experts would be able to help. Baloney. My car is five years old, expert only had experience with a car that was a generation older. Still don't know how to utilize crossovers so I can't install tweeters that came with kit. Could have saved money on coaxials, but now I'm left holding the bag.

Going with crutchfield takes all the guess work out of putting a audio system together. Helpful reviews and perfect fit gear, along with customer unmatched. They do the home work and you get the rewards.

This company has really changed for the worse. Most of the products are high production, average quality at best, and expensive to boot. Now they offer "signature series" crap that is labeled for them. Custumer support went from life-time, 24 hours to 90 days, m-f, 9-9 or something. When you call in they are pushy and try to get you off the phone without helping. I have found the same Canon cameras for almost 40% less at other retailers. I doubt Cruthfield will be around much longer. There seems to be a lot of recent complaints about them.