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Crypto.com

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Overview

Crypto.com has a rating of 1.1 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crypto.com most frequently mention customer service, creekmonat tech, and bank account problems. Crypto.com ranks 432nd among Currency Trading sites.

  • Service
    82
  • Value
    77
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
51
79
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How would you rate Crypto.com?
Top Positive Review

“Great Platform!”

Baylor L.
12/27/20

One of the most secure and trusted exchanges... crypto has been good to me and it's on my top list cos I can buy bulk crypto for my in vestment at ruxleyin vestment. Co Well I read a review about them on trust pilot. Was a little skeptical at first... so I made my deposits in units last 2 weeks and now I can with draw. They offer the best in weekly ROI!

Top Critical Review

“Big time fraudsters”

Hank J.
9/16/24

The support thinks customers don't know what they are doing you ask customers to provide more details if there isn't an issue everyone would be calm why not just payout instead of pretending to be good. It clear shows they have the interest of any customer. I moved on to Nexaright.info to force them release my pending funds back.

Reviews (133)

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customer service (24)
Thumbnail of user hankj52
Nigeria
2 reviews
0 helpful votes
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September 16th, 2024

The support thinks customers don't know what they are doing you ask customers to provide more details if there isn't an issue everyone would be calm why not just payout instead of pretending to be good. It clear shows they have the interest of any customer. I moved on to Nexaright.info to force them release my pending funds back.

Service
Value
Quality
Thumbnail of user valentines53
Croatia
1 review
0 helpful votes
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August 29th, 2024

These businesses entice individuals with false claims that they will show you profit from the moment you make your first investment, fooling you into making additional deposits so you will believe that business is good. Very quick and simple deposit to purchase cryptocurrency, but there are often issues with withdrawals because of maintenance. They asked for costs in order to release my coin, but once I paid, they disregarded me once more. Bravo to the private investigation team that successfully resolved my case and returned my money. I would be happy to provide additional information about my methods to assist any other victims of this firm. C**o**N**c**E**p**T**s**T**r**D** * CoM is my email address. I can provide you with all the help and advice you require to get your money back from Crypto.com.

Service
Value
Quality
Thumbnail of user timh1815
France
1 review
0 helpful votes
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October 4th, 2024

I have a significant amount of money locked in my account without a clear explanation. The company keeps delaying the resolution, asking me to call back repeatedly. Fortunately, I found creekmonat. Tech, who has been incredibly helpful in guiding me through the process and assisting me in getting my funds.

Thumbnail of user emiliaa36
New York
1 review
0 helpful votes
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September 30th, 2024

Support believes that consumers are inexperienced when they seek for additional information. If there were no problems, everyone would be at ease, so why not just pay out instead of acting professional? It is evident that they care about their customers. I proceeded to C-O-N-C-E-P-T-S-T-R-D*(COM) and demanded that they return my outstanding monies.

Service
Value
Quality
Thumbnail of user gfredb
New York
1 review
0 helpful votes
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July 14th, 2024

I had the same awful weeks ago until my wife consulted a recovery specialist creekmonat tech and after couples of trail I was able to access my funds back

Thumbnail of user joyl383
Kenya
10 reviews
2 helpful votes
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June 18th, 2024

These company lure people in with fake promises they will show you profit right from the initial deposit tricking you to deposit more money and you think you are doing well. Very quick and easy deposit to buy crypto but when its withdrawal there is always troubles due to maintenance. They requested for fees to free my coin but after payment i was ignored again. Kudos to the team of private investigators that was able to resolve my case and get my money back, i will be glad to share more about my procedures to help any victim of this company. My email is (teamactivateall outlook com) i can offer all support and guidance you need to get money back from Crypto.com

Thumbnail of user ricot38
Nigeria
1 review
1 helpful vote
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June 16th, 2024

I am not able to access my account because it won't send a second step authentication code. It says it was sent successfully but my cell receives squat. They do not reply to my emails. This had happened a few times before in having to attempt getting a code a dozen or so times and after connecting with customer service a few times over 2 months all they came up with was, they are checking into it, and once told me to turn on and off the airplane mode of my cell... that's a joke. Now they don't respond and I do NOT have any problem with any other crypto or online site with a 2 step authentication. Until they solve my problem, I highly recommend you DO NOT use crypto.com and have no choice but to label them as scammers! So, at this time, I'm out $2K and doubt I'll ever see it.

Thumbnail of user abbyh178
Nigeria
2 reviews
0 helpful votes
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June 7th, 2024

I was scammed out of 8,000€ and left feeling helpless and desperate. The scammers were relentless in their demands for more money, leaving me with no idea how to recover my losses. That is until I came across 001. With their help, I was able to successfully recover my money and put an end to the nightmare. Their professional and efficient approach gave me peace of mind during a tumultuous time. I highly recommend their services to anyone in a similar situation.

Tip for consumers:
Thank you, 𝖱𝖤𝖢𝖫𝖠𝖨𝖬 001•𝖢𝖮𝖬, for restoring my faith in justice.

Service
Value
Quality
Thumbnail of user helenabel5
Canada
1 review
0 helpful votes
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May 21st, 2024

Absolutely pathetic customer service. Once they have your money they don't care. Try and make a withdrawal, and they make it as difficult as possible. Try to get some customer service support and you will spend eternity texting trying to get a resolution. Don't even bother. Worst experience ever. Buyer beware.

Tip for consumers:
Never using this site in the first place. Worst decision ever made.

Products used:
Exchanging CAD to USD.

Service
Value
Quality
Thumbnail of user renatam72
Spain
3 reviews
4 helpful votes
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May 8th, 2024

I never knew it's a scam until I fell for it and lost 200kusd. I thought my world has come to an end when I couldn't pay bills. On a faithful evening reading a popular newspaper online I came across creekmonat.tech a forensic experts company who recovered my lost money from fxpro. Stay clear from this scam brokerage company.

Tip for consumers:
I never knew it's a scam until I fell for it and lost 200kusd. I thought my world has come to an end when I couldn't pay bills. On a faithful evening reading a popular newspaper online I came across creekmonat.tech a forensic experts company who recovered my lost money from fxpro. Stay clear from this scam brokerage company. God bless. Let us help one another out of our problems.

Products used:

Creekmonat. Tech

Thumbnail of user patriciaj1917
Romania
2 reviews
0 helpful votes
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April 20th, 2024

Holdrecovery.com have been an amazing positive help for me, having being scammed out of a substantial amount of money they have successfully assisted in retrieving approx. 70% of my loses so far, with no stone being left unturned I am confident they will obtain a refund for me in due course. They are helpful, professional and compassionate at all times fully understanding my position and always available to assist and answer questions. I can only recommend the company and staff working there, they have all been first class!

Tip for consumers:
My journey with them was smooth and they were very professional and always kept me informed. I am very grateful that today all my investments have been recovered.
Great results Holdrecovery.com

Products used:
Coins

Service
Value
Quality
Thumbnail of user your4
GB
1 review
0 helpful votes
  • Send Message
April 24th, 2024

I was scammed out of 51,000€ by a fraudulent company that continuously demanded more money from me. Feeling helpless and desperate, I turned to ConventLead.org for assistance. Their team of experts worked tirelessly to help me recover my lost funds. I am incredibly grateful for their professionalism and dedication in helping me through this difficult time. I highly recommend their services to anyone who has been a victim of a scam. Thank you, ConventLead.org, for restoring my trust and providing me with a sense of closure.

Thumbnail of user fuefr
GB
1 review
0 helpful votes
  • Send Message
April 24th, 2024

I was scammed out of 8,000€ and left feeling helpless and desperate. The scammers were relentless in their demands for more money, leaving me with no idea how to recover my losses. That is until I came across conventlead.org. With their help, I was able to successfully recover my money and put an end to the nightmare. Their professional and efficient approach gave me peace of mind during a tumultuous time. I highly recommend their services to anyone in a similar situation. Thank you, conventlead.org, for restoring my faith in justice.

Thumbnail of user andrewt1608
Australia
1 review
1 helpful vote
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April 27th, 2024

This crypto.com platform is a ripoff. You have to buy CRO to use the features and CRO is a broken token with the price kept low by the crypto.com people selling it off to meet expenses. I was three years with this platform and lost 75% of my CRO stake. As a reference, I managed to get a return on other coins at other platforms. Dont be folloed by the "low fees" they claim as they are not measuring apples and apples.

Products used:
CRO

Service
Value
Quality
Thumbnail of user andresdevitto
California
1 review
0 helpful votes
  • Send Message
April 12th, 2024

I needed to update my number. They told me to create a new account and it didn't work. I couldn't log in or verify my account. I asked if they can reset it or update my number.
It's been over 180 days waiting for them to resolve it. Why so long?
If they can't handle this, how can they handle crypto security? Transaction security? Our money and investments?
Date of experience: April 12,2024

Service
Value
Quality
Thumbnail of user elliotr77
Romania
1 review
1 helpful vote
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March 28th, 2024

Once again I havd an issue and no support from crypto.com.
I have emailed, used support,twitter, reddit and am getting nowhere.
It truly is terrible. This a non fault issue and should be addressed quickly in the current markets.
I use another site seriously considering moving everything there.
Customer service replies in 10 minutes.
A big exchange like this should be far more supportive. I have soo much debt now and I don't know how to start over. Emmett of AyrLP provided an excellent service with great communication. They worked tirelessly to help me rebuild my refund.

Tip for consumers:
They simply do not reply, whether it is via email, livechat, dm on social media. This "organization" is a disgrace. The behavior is extremely scammy. Would not recommend at all.

Service
Value
Quality
Thumbnail of user lt309
Netherlands
1 review
1 helpful vote
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March 17th, 2024

I have an issue with the crypto.com credit card. The customer support is a disaster. Better said: non existing. Conversations get closed or ended without solution. Not been able to use my card for over a month. Missed all the benefits. Money still locked. Card still blocked.

Products used:
Credit card
Trading platform

Service
Value
Quality
Thumbnail of user jessepols
Netherlands
1 review
0 helpful votes
  • Send Message
March 18th, 2024

Right when the value of BTC skyrocketed, my account got locked. Apparently I need to re-verify my personal information, before I can buy or sell anything. A seemingly simple procedure, but it has been months.
I've tried to contact Customer Service many times, but every time this happens:
- I send them an email
- A couple of days pass
- I get an auto-generated message saying: "sorry it took so long. We assume your problem is no longer relevant, so the ticket has been closed. Please resubmit your ticket if the problem persists."
- And so on, and so on.

Responding to the auto-message doesn't work either. I just get ignored. I tried everything (Through various channels), but the above is the most response I got.

Absolutely terrible, and it makes me feel scammed. Soon the price will drop again, and I'll have to wait another few years before I get another chance to sell. I'm sure I'll have to re-verify then again.

Thumbnail of user mjhagan1962
Thailand
1 review
0 helpful votes
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April 7th, 2024

AVOID AT ALL COSTS YOU HAVE BEEN WARNED
The worst experience ive had in Crpyto was using Crypto.com they are quick to take your money extremely hard to get it back, the customer service is nothing short of disgusting they just cut you off and pass you at later date to another agent to start the whole process over again with the same stubborn failed result,to this day my money is still with them as the refuse to pay it back it any other way but Pay ID which they know i cant set up on my bank account registerd with them,it was a scam from the very start and still on going as they continue to stall and pass me from one buffoon agent to the next repeating the same garbage never at anytime really acknowledging the problem or sincerely trying to help,,AVOID AT ALL COSTS.

Products used:
CRYTO PURCHASE'S

Service
Value
Quality
Thumbnail of user russellm749
Greece
1 review
0 helpful votes
  • Send Message
May 1st, 2024

After our encounter we couldn't trust anyone not until wit creekmonat. Tech to locate our funds, they were able to reimbuse us.

Thumbnail of user baylorl
New Jersey
1 review
1 helpful vote
  • Send Message
December 27th, 2020

One of the most secure and trusted exchanges... crypto has been good to me and it's on my top list cos I can buy bulk crypto for my in vestment at ruxleyin vestment. Co

Well I read a review about them on trust pilot.

Was a little skeptical at first... so I made my deposits in units last 2 weeks and now I can with draw. They offer the best in weekly ROI!

Thumbnail of user frankp1266
Nigeria
2 reviews
1 helpful vote
  • Send Message
October 23rd, 2022

I stumbled across Larry comment posted by a forex/binary trader trading when searching for a medium to improve my knowledge and recouped all my lost funds from my broker and i decided to give it a try. I was intrigued because his trading tips were awesome and it gave my trading great changes. You can trade with the best broker and get a working strategy and recoup your lost investment, you can contact him at:
larryhn5@ hot mail com

Thumbnail of user andreaso9
Norway
2 reviews
4 helpful votes
  • Send Message
January 4th, 2019

I have been using the Crypto.com Wallet & Card App to buy, sell, track and send crypto. It comes together with a no-annual-fee metal MCO Visa Card and some great perks like cashback and airport lounge access.

To get you started, I am sending you a sign-up bonus of $80,00 USD. Download the app and sign up, it's super easy.

Use my referral link https://platinum.crypto.com/r/lxy79lzyvt with my referral code: lxy79lzyvt to claim your bonus.

This limited offer is on a first come first serve basis, make sure you sign up before the others!

Cheers!

Thumbnail of user christopherd1654
Ireland
3 reviews
2 helpful votes
  • Send Message
January 26th, 2023

Yes they help me finaly after seven days and they reopen my accound because also I had to follow the instractions from the boot which it was very hard for me. They transfer my small amound to the bank and I still trade to the platform. I see in general everything is ok.

Service
Quality
Thumbnail of user lfmybloml
Netherlands
1 review
0 helpful votes
  • Send Message
February 29th, 2024

Seems no real people. My account was "gone" for days. No real people as even email
Is answered ( if at al) by bots. I sent probably 125 different emails and chats to different addresses before I got a vague non relevant answer. Never ever ever again. What a dramatic company. Probably some kind of scam waiting to explode.

Tip for consumers:
Dramatic. Don’t deal with them

Products used:
Bitcoin

Service
Value
Quality

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Thumbnail of user calvinf46
Calvin F.
Typically does not respond to reviews

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