Dell

I have been buying Dells for over 35 years. I hate - no I absolutely LOATHE - my new Dell XPS.

1. They snuck in a non-free subscription to McAfeee. I don't want McAfee! I use Norton on all my devices. I forced them to refund that charge, but I get annoying and aggressive MaAfee pop ups at random and inconvenient times when I am trying to work.

2. My PIN malfunctions consistently and I need to do a 2FA just to sign in to my workstations.

This machine stinks. I'll never buy a Dell again.

Started out good with my Inspiron 3020 then one port went out in the first six months of having it and then another one. So two ports went out within a year of owning it. I suspect they turned themselves off to save power because that box was ticked (I unticked it) but I don't know how to get them turned back on and their fake tech support (they want a job but they don't want to do the job but yet wabt to get paid to do nothing) was no help. They jumped straight to remote access, sending it back to them to fix (nothing ever comes back from repair better then it was sent for repair everyone knows that) or having someone come to my house. Very sus that they are dying to get their hands on it. It's been discontinued but that doesn't mean it's not for sale. I am pretty sure after this awful experience I will not be buying dell for my next computer purchase and it's their own fault. I used to recommend dell and now I do not.

Keyboard digits wore away in less than…dell give it a miss
Keyboard digits wore away in less than 12 months on my laptop customer service tells me that is normal wear on a back lit keyboard but i can bye a replacement keyboard for almost £70 i hung the phone up before i heard the price for fitting it, so this is my verdict/opinion of dell
1/ dell uk laptop keyboards are shi*te
2/dell uk laptop after sales is sh*te
2/ dell uk help is crap
3/ dell uk laptop keyboards are crap
4/ dell like so many UK companies think they can make more money selling crap to loyal customers

I bought a laptop about four years ago and of course it can't be updated to Windows 11 so it's going to be a worthless block of crap at the end of 2025. I got a laser printer from Dell years ago and about one year ago, I got a message on the printer that said "091-402 Printer Near End Of Life". So I went out and bought a new printer. That new printer that I bought from Dell is still in the box and I still have the same message on my Dell laser printer. All I had to do, a year ago, to get the printer working again was to reset the wifi access using the button on my router. So their Stupid printer got me to spend more money at Dell for nothing. Then I couldn't get Dell support assist to work on the laptop. So one of their troubleshooters told me to delete Dell management services from services.msc. I did that and I've never been able to get it back. So support assist is now useless on the laptop but it also is so incredibly slow to do anything. When there is a Windows 10 update which is about every 10 days, it takes the good part of a day for the update to install. I don't care if they have AI or ZI on their new computers I wouldn't touch one. At one time years ago, they were the go to company for computers. Their products are so much trouble i'll never get another one. And their customers service stinks now. It used to be the best in the business.

My experience with Dell is horrendous, They simply do not care for the retail customer.

I bought an Inspiron laptop in 2023 and spent nearly £1,000. The track ball pad went after two months and then failed roughly every month after that, Dell replaced the keyboard and track ball 6 times, each time sending an engineer out, I got to know the guy and he said this is what Dell do, think what they are doing, eventually I got a refund and like a tw*t a bought the latest Dell Inspiron in April 2024, and yes, the wifi card failed after 4 months.

I created a support request giving the order number and date as well as the service tag number on the laptop and in the BIOS, Dell said it was the wrong Tag number as they didn't have it on their system and refused service despite sending a photo of the service tag and screen shot of the BIOS and copy of the invoice, this was 14 weeks ago and they still refuse support, so I have a Dell door stop?

Dell have also refused to replace the computer, as they say they do not have a similar spec computer which is a total lie as the Inspiron range still uses the same processor, the computer is only 7 months old and under Dell Warranty which isn't worth the paper it is written on.

They have now agreed a refund, but I have lost 3 months use of the computer and paid for a single licence for Microsoft Office which I cannot transfer, and they refuse to compensate, they simply couldn't give a damn about what they have messed up, this is an Admin fault on their behalf which they refuse to put right, yet they acknowledge it is their fault.

Trying to deal with a 3rd world customer support service where the Indian operators follow scripts is very frustrating, so anyone thinking of buying a Dell should look at their customer service reviews on Trustpilot

DELL gets 1.3% on Trustpilot Reviews from 2961 reviews. How many large companies get so many poor reviews, yet still operate in the same couldn't care less attitude. A company to avoid.

Very bad experience with dell laptop it's pathetic product and service center also product broken by service center and company not accept and my laptop touch pad not working properly after 3 time repair by service center

Bought $2,400.00 desk top computer
First one out of the box dead on arrival
Second one out of the box dead on arival
Third one out of the box dead on arrival
For 3 years dell did nothing
Dell TELLS ME I HAVE GONE PAST THE WARRANTY PERIOD

DELL SAYS NOTHING THEY CAN DO!

HOW TO SUE DELL IN USA AND CANADA
FILL OUT A SMALL CLAIMS COMPLIANT
TELL WHAT YOUR COMPLAINT IS ABOUT
PAY THE COURT THEIR FILLING FEE

SEND THE COURT DOCUMENTS TO
DELL TECHNOLOGIES
LEGAL DEPARTMENT
Dell Technologies Inc
Street Address 1 Street Address 2
ONE DELL WAY
City State/Province/Country ZIP/PostalCode
ROUND ROCK TEXAS *******
THIS WORKS FOR CANADA AND USA
DON'T WORRY DELL WILL GET THE LAWSUIT
DELL WILL HIRE A LAWYER IN YOUR HOME TOWN
AND FIGHT THE LAWSUIT
DELL WILL LOSE THE LAWSUIT AND CREDIT YOUR VISA ACCOUNT
OR WRITE A CHECK
THAT IS HOW YOU TAKE DELL TO COURT
AND WIN

Dell used to have fairly good customer service but not any more. Every time they tried to fix my laptop under warranty they introduced another problem. They replaced the broken motherboard twice each time with a faulty refurbished motherboard. While replacing the motherboard they accidentally threw out the light that indicates charging progress and then broke the speaker. The level one support agent disinstalled the audio driver and couldn't properly install a new one, forcing us to reinstall the Windows. Our ordeal is not over. The computer keeps crashing randomly and I dread further communication with the support. They haven't been helpful at all. This is the last time I bought any Dell product. They treat their customer better than this.

I have an XPS Desktop. Support Assist is a joke and Customer support is pathetic. I think they work from home and hate to be bothered. The average "support assist" person does not seem really bright, every once in a while, I get a one that seems knowledgeable but can't really help with anything and provides sympathy!

I wish I could give them no star. They are terrible group of people at Dell.
The Hinges on my Inspiron Laptop did break after owing it for 2 years. Bear in mind that this is an existing issue pertaining to Dell laptops. The laptop was working except that I could not fully open it up. Dell wanted me to pay a shipping cost of $59 and and another $160 dollars to fix the hinges. My PC was in good working order before I sent it out. Even went the extra mile to create a profile for the Dell engineer to login into the laptop. Dell calls to let me know the fix for hinges complete however the computers motherboard is not working. They now wanted me to another $186 to have it repaired. I refused it and they sent my laptop back to me. I am unable to use the laptop because it will not light up. Never buy a Dell Laptop

I received the wrong laptop. I tried many times to speak with real representative but it was impossible. You cannot pass through automated system to real person. You cannot get necessary information. It's nightmare. I'm done with Dell!

This the first time I purchased anything from dell I got a deal gaming monitor it has warranty but it don't cover for damages I was told they can't fix it or replace it's impossible to fix it 899 dollar monitor and they stop fixing that it also cost more to fix it then to buy a whole new monitor they don't even sell parts for you to do it yourself this was a horrible experience and I will never purchase a thing from you guys again

Dell sent me a refurbished laptop that was sold as new. It had problems from the beginning and I ended up wasting hours with tech support who could barely speak English, were rude, and often kept me on hold until I was disconnected. The $1500 laptop stopped working after 2 weeks. Guess what, that's the cut off for refund. I asked for a replacement. They refused. I explained that I was sold a dud, they didn't care. Turns out, they do this to hundreds of people and give no recourse. Just check the reviews on their headquarters. Now to top it off we find out Micheal Dell is a terrorism supporter who funds genocide. Absolutely no reason to buy from this company ever again. I've tell everyone I come across not to buy from them. Boycott crooked terrorists.

Dell laptop was purchased in 2020 for daughter at college. The computer has been under warranty and required repairs 6 different times. Each time Dell has told us the problem has been fixed, but continue to have issues with the keyboard, and mother board. It is currently being repaired and told the problem will be resolved. Is there a "lemon law" for computers? How many times does it take to get repaired to get a new computer?

Ordered several items in early december, showed all items in stock, several days later was notified one of the items was delayed and would arrive by end of month. Was notified again item not available till early new year. Tried to call, no calls accepted only and terrible customer service wannabe agent in India via email. Only bought this junk because Amex Platinum gives me 200 dollars every six months credit with dell *(promotion). Because of this horrible companies lack of customer service and inaccurate website this caused me the credit of 200 as items would have been delivered by end of year. Absolute crap company.

I would not recommend to buy dell laptop. Worst than any other vendor. They say something on the description and but reality is something else. There warranty support is all fake. They usually replace used part in there dell support center. They will not replace your laptop even though it has manufacturing defect. They will not accept and keep repair till your warranty expire. After that they will simply say sorry nothing can be done. You have only option to buy another expensive warranty.
No one there to listen your problem.

Only leaving one star because i cannot leave zero. Bought a 32 inch monitor on 4/12 for next day delivery. UPS failed to deliver and I was promised a full refund.
Remember that I have not seen or touched the item.
Keep being fobbed off with different excuses every time I call.
No other option now to take this down the small claims route and let everyone know what a bad company they are

I bought the Alienware computer for my son. Mind you I payed over 4000.00. Plus the money I payed for extended warranty. We open the monitor and it's broken. No worries. We got the warranty so it should be an easy exchange. Nope. I have spent over a week in the phone with them with zero help. They passed me around to multiply people which they all asked for a picture which I sent 3 Dell employees. Once again they ask me to email them another picture holding a paper up with my claim number. I send them all the info they need in Dec. 28 and on Jan 2 still no response. So I get to call the customer service line again with zero help. Supposedly it's now been put on a rush response and I will recieve an email in 3 business days but still no replacement. Like I said terrible customer service. First time buying anything from Dell and more than likely will be the last.

I made mistake of calling about additional extended warranty. I still have until Oct left
The rep got impatient. I was using my phone & explained I am not accustomed to that. He told me it was easy if I did it his way & would only take 3 minutes or I could do it stupid way & take an hour. This was in reference to dell finance. 2 additional years of warranty ended up being over 600 & that was with senior discount. I should have hung up but proceeded. Next morning I tried to get back in touch to cancel. Another representative told me she would forward the message to the agent I had spoken with. I also sent the agent a email. I found it difficult to get to someone who could help. After reading forum info I called. *******076. After speaking to another person I was informed a cancellation would be permitted & to give 48 hours. That rep promised to email me with that information but over 5 hours later there isn't an email. Dell needs to take a Serious look into how difficult it is to get decent customer service. I have been a dell customer for a longtime but am extremely frustrated with customer service.

My desktop purchase was in January. The sales part was okay, but the support is awful. On dells website, the words used to describe options offered when selecting a "customize" desktop, are misleading. The person I configured the machine with over the phone emailed the build sheet. The build sheet does not show pricing of all selected items.

Once I made the purchase, I received an invoice that showed itemized options with the cost of each item option. There were options I chose that initially showed no cost on their site and where some were no cost options that come built in.

Surprise, I was charged an extra $125 for options I did not want. Offshore dell says 15% restock fee to return. That is $250! I could not get any help with dell customer support. The two humans I spoke with kept me on the phone for an hour only to tell me to I should have studied the cost options closer.

This is dells way of providing good customer service. Dell is in Texas, but their support is offshore, utilizing humans that do not speak the best English. With dells directive of putting the responsibility of support with those overseas, it's likely your support will be less than satisfactory.

I do not recommend the purchase of a dell product. Read the reviews. There are just not enough good scores that support a confident purchase. Dell deceived me.

I mistakenly ordered a product and tried to cancel within an hour of purchase. Dell made this impossible. Not only could they NOT tell me if ordered, when would it arrive but the could not cancel an order after 45 min of trying. This company is shameful

Purchased a web cam during Cyber Monday for $69
Product was 2 days late on delivery by DHL
Week later price for same webcam is $59. I called customer service to get price difference.
Customer service told me they cant match price difference for 1 day sales.

Ok fine I will return the product and never purchase from Dell again.
Because it seems that cost of return shipment is worth more to them for an open product? Really poor business decisions on whoever is setting online pricing.

Tried to use Dell Rewards (dollar value), a Dell Gift Card, and my Dell Financing ("Dell Pay") at checkout. Impossible. Their system cannot compute this aggressively simple task. This site and this company are now completely inept. All hope is lost, for Dell. I give them 5 years tops to go bankrupt or get acquired.