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Dell

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Overview

Dell has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dell most frequently mention customer service, tech support, and hard drive problems. Dell ranks 214th among Computer sites.

  • Service
    190
  • Value
    174
  • Shipping
    145
  • Returns
    125
  • Quality
    164
Positive reviews (last 12 months): 2.2%
Positive
1
Neutral
1
Negative
44
57
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How would you rate Dell?
Top Positive Review

“Dell Ain't Dull”

ClarkKent K.
12/26/17

I am in love with Dell, and everything that Big Mike touches. It would be very hard for me to say anything negative about their website. The only thing I can advice is that they give it a more store-like format, and less of a PR medium. Other than that, it's all good.

Top Critical Review

“Really Horrible Experience -- Very Terrible Customer Service from Unknowledgeable Workers”

Dianne B.
8/22/24

I called to get information on where to access an invitation for friends/family which was super confusing, to begin with. The Dell employees are terrible at their job and do their best to try to confuse and obfuscate the correct answer. They were quick to point out that my computer was purchased two years ago. Don't they realize we have other options? Very poor management team who allows this bad service to go on. Just look at all the one star reviews.

Reviews (533)

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Reviews that mention popular keywords

customer service (153) dell support (23) dell product (43) customer support (28) dell laptop (63)
Thumbnail of user dianneb96
8 reviews
9 helpful votes
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August 22nd, 2024

I called to get information on where to access an invitation for friends/family which was super confusing, to begin with. The Dell employees are terrible at their job and do their best to try to confuse and obfuscate the correct answer. They were quick to point out that my computer was purchased two years ago. Don't they realize we have other options? Very poor management team who allows this bad service to go on. Just look at all the one star reviews.

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Value
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Thumbnail of user frankm1283
2 reviews
2 helpful votes
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September 22nd, 2024

Keyboard digits wore away in less than…dell give it a miss
Keyboard digits wore away in less than 12 months on my laptop customer service tells me that is normal wear on a back lit keyboard but i can bye a replacement keyboard for almost £70 i hung the phone up before i heard the price for fitting it, so this is my verdict/opinion of dell
1/ dell uk laptop keyboards are shi*te
2/dell uk laptop after sales is sh*te
2/ dell uk help is crap
3/ dell uk laptop keyboards are crap
4/ dell like so many UK companies think they can make more money selling crap to loyal customers

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Quality
Thumbnail of user asatulsoni
1 review
2 helpful votes
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March 26th, 2024

Very bad experience with dell laptop it's pathetic product and service center also product broken by service center and company not accept and my laptop touch pad not working properly after 3 time repair by service center

Products used:
Dell laptop

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Thumbnail of user robertmelynchuk
3 reviews
5 helpful votes
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April 20th, 2024

Bought $2,400.00 desk top computer
First one out of the box dead on arrival
Second one out of the box dead on arival
Third one out of the box dead on arrival
For 3 years dell did nothing
Dell TELLS ME I HAVE GONE PAST THE WARRANTY PERIOD

DELL SAYS NOTHING THEY CAN DO!

HOW TO SUE DELL IN USA AND CANADA
FILL OUT A SMALL CLAIMS COMPLIANT
TELL WHAT YOUR COMPLAINT IS ABOUT
PAY THE COURT THEIR FILLING FEE

SEND THE COURT DOCUMENTS TO
DELL TECHNOLOGIES
LEGAL DEPARTMENT
Dell Technologies Inc
Street Address 1 Street Address 2
ONE DELL WAY
City State/Province/Country ZIP/PostalCode
ROUND ROCK TEXAS *******
THIS WORKS FOR CANADA AND USA
DON'T WORRY DELL WILL GET THE LAWSUIT
DELL WILL HIRE A LAWYER IN YOUR HOME TOWN
AND FIGHT THE LAWSUIT
DELL WILL LOSE THE LAWSUIT AND CREDIT YOUR VISA ACCOUNT
OR WRITE A CHECK
THAT IS HOW YOU TAKE DELL TO COURT
AND WIN

Tip for consumers:
take Dell technologies to court

Products used:
waiting for court case

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Thumbnail of user maxima28
1 review
5 helpful votes
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March 25th, 2024

Dell used to have fairly good customer service but not any more. Every time they tried to fix my laptop under warranty they introduced another problem. They replaced the broken motherboard twice each time with a faulty refurbished motherboard. While replacing the motherboard they accidentally threw out the light that indicates charging progress and then broke the speaker. The level one support agent disinstalled the audio driver and couldn't properly install a new one, forcing us to reinstall the Windows. Our ordeal is not over. The computer keeps crashing randomly and I dread further communication with the support. They haven't been helpful at all. This is the last time I bought any Dell product. They treat their customer better than this.

Thumbnail of user jamesb290
7 reviews
23 helpful votes
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February 16th, 2024

I have an XPS Desktop. Support Assist is a joke and Customer support is pathetic. I think they work from home and hate to be bothered. The average "support assist" person does not seem really bright, every once in a while, I get a one that seems knowledgeable but can't really help with anything and provides sympathy!

Products used:
Desktop XPS

Thumbnail of user john.agyekum71
1 review
2 helpful votes
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February 24th, 2024

I wish I could give them no star. They are terrible group of people at Dell.
The Hinges on my Inspiron Laptop did break after owing it for 2 years. Bear in mind that this is an existing issue pertaining to Dell laptops. The laptop was working except that I could not fully open it up. Dell wanted me to pay a shipping cost of $59 and and another $160 dollars to fix the hinges. My PC was in good working order before I sent it out. Even went the extra mile to create a profile for the Dell engineer to login into the laptop. Dell calls to let me know the fix for hinges complete however the computers motherboard is not working. They now wanted me to another $186 to have it repaired. I refused it and they sent my laptop back to me. I am unable to use the laptop because it will not light up. Never buy a Dell Laptop

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Thumbnail of user zhanna2000
2 reviews
2 helpful votes
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February 20th, 2024

I received the wrong laptop. I tried many times to speak with real representative but it was impossible. You cannot pass through automated system to real person. You cannot get necessary information. It's nightmare. I'm done with Dell!

Products used:
Laptop

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Thumbnail of user justincastellon
1 review
1 helpful vote
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March 1st, 2024

This the first time I purchased anything from dell I got a deal gaming monitor it has warranty but it don't cover for damages I was told they can't fix it or replace it's impossible to fix it 899 dollar monitor and they stop fixing that it also cost more to fix it then to buy a whole new monitor they don't even sell parts for you to do it yourself this was a horrible experience and I will never purchase a thing from you guys again

Thumbnail of user zoes207
1 review
4 helpful votes
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January 28th, 2024

Dell sent me a refurbished laptop that was sold as new. It had problems from the beginning and I ended up wasting hours with tech support who could barely speak English, were rude, and often kept me on hold until I was disconnected. The $1500 laptop stopped working after 2 weeks. Guess what, that's the cut off for refund. I asked for a replacement. They refused. I explained that I was sold a dud, they didn't care. Turns out, they do this to hundreds of people and give no recourse. Just check the reviews on their headquarters. Now to top it off we find out Micheal Dell is a terrorism supporter who funds genocide. Absolutely no reason to buy from this company ever again. I've tell everyone I come across not to buy from them. Boycott crooked terrorists.

Products used:
Laptop

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Value
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Thumbnail of user davidw7451
2 reviews
2 helpful votes
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January 19th, 2024

Brand new Latitude and Precision laptops. Batteries warranty is only 1 yr and soon after that batts dies. Batt has to be disconnected before laptop will boot. SSD hard drive dies too losing user data. Mother and has to be replaced too. All this done w/o any hassle by Dell. Users off site cause big headache as they are not allowed to open cover to disconnect batt so they can boot their laptop.

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Thumbnail of user toddd641
1 review
1 helpful vote
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January 27th, 2024

Dell laptop was purchased in 2020 for daughter at college. The computer has been under warranty and required repairs 6 different times. Each time Dell has told us the problem has been fixed, but continue to have issues with the keyboard, and mother board. It is currently being repaired and told the problem will be resolved. Is there a "lemon law" for computers? How many times does it take to get repaired to get a new computer?

Thumbnail of user steves1180
3 reviews
7 helpful votes
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January 8th, 2024

Ordered several items in early december, showed all items in stock, several days later was notified one of the items was delayed and would arrive by end of month. Was notified again item not available till early new year. Tried to call, no calls accepted only and terrible customer service wannabe agent in India via email. Only bought this junk because Amex Platinum gives me 200 dollars every six months credit with dell *(promotion). Because of this horrible companies lack of customer service and inaccurate website this caused me the credit of 200 as items would have been delivered by end of year. Absolute crap company.

Tip for consumers:
Worst company I have ever dealt with.

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Value
Shipping
Thumbnail of user riteshk30
1 review
3 helpful votes
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January 11th, 2024

I would not recommend to buy dell laptop. Worst than any other vendor. They say something on the description and but reality is something else. There warranty support is all fake. They usually replace used part in there dell support center. They will not replace your laptop even though it has manufacturing defect. They will not accept and keep repair till your warranty expire. After that they will simply say sorry nothing can be done. You have only option to buy another expensive warranty.
No one there to listen your problem.

Tip for consumers:
- nagative review

Products used:
Laptop gaming

Thumbnail of user kevinw2386
1 review
4 helpful votes
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January 4th, 2024

Only leaving one star because i cannot leave zero. Bought a 32 inch monitor on 4/12 for next day delivery. UPS failed to deliver and I was promised a full refund.
Remember that I have not seen or touched the item.
Keep being fobbed off with different excuses every time I call.
No other option now to take this down the small claims route and let everyone know what a bad company they are

Thumbnail of user cristinap238
1 review
3 helpful votes
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January 2nd, 2024

I bought the Alienware computer for my son. Mind you I payed over 4000.00. Plus the money I payed for extended warranty. We open the monitor and it's broken. No worries. We got the warranty so it should be an easy exchange. Nope. I have spent over a week in the phone with them with zero help. They passed me around to multiply people which they all asked for a picture which I sent 3 Dell employees. Once again they ask me to email them another picture holding a paper up with my claim number. I send them all the info they need in Dec. 28 and on Jan 2 still no response. So I get to call the customer service line again with zero help. Supposedly it's now been put on a rush response and I will recieve an email in 3 business days but still no replacement. Like I said terrible customer service. First time buying anything from Dell and more than likely will be the last.

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Thumbnail of user robbiny9
1 review
2 helpful votes
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February 21st, 2024

I made mistake of calling about additional extended warranty. I still have until Oct left
The rep got impatient. I was using my phone & explained I am not accustomed to that. He told me it was easy if I did it his way & would only take 3 minutes or I could do it stupid way & take an hour. This was in reference to dell finance. 2 additional years of warranty ended up being over 600 & that was with senior discount. I should have hung up but proceeded. Next morning I tried to get back in touch to cancel. Another representative told me she would forward the message to the agent I had spoken with. I also sent the agent a email. I found it difficult to get to someone who could help. After reading forum info I called. *******076. After speaking to another person I was informed a cancellation would be permitted & to give 48 hours. That rep promised to email me with that information but over 5 hours later there isn't an email. Dell needs to take a Serious look into how difficult it is to get decent customer service. I have been a dell customer for a longtime but am extremely frustrated with customer service.

Tip for consumers:
Rude Customer Care person

Products used:
Extended warranty

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Value
Thumbnail of user dlpatrick1
1 review
1 helpful vote
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December 18th, 2023

I mistakenly ordered a product and tried to cancel within an hour of purchase. Dell made this impossible. Not only could they NOT tell me if ordered, when would it arrive but the could not cancel an order after 45 min of trying. This company is shameful

Products used:
Bought from Amazon Lenovo

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Thumbnail of user gregs630
2 reviews
2 helpful votes
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December 6th, 2023

Purchased a web cam during Cyber Monday for $69
Product was 2 days late on delivery by DHL
Week later price for same webcam is $59. I called customer service to get price difference.
Customer service told me they cant match price difference for 1 day sales.

Ok fine I will return the product and never purchase from Dell again.
Because it seems that cost of return shipment is worth more to them for an open product? Really poor business decisions on whoever is setting online pricing.

Products used:
Dell 2k webcam

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Thumbnail of user victora549
1 review
1 helpful vote
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January 22nd, 2024

Take me a month to have a replacement system and even the replacement system has issues. Don't waste your time with Dell Support, they are just useless. Don't buy any products from that company.

Products used:
PC

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Thumbnail of user kevinmcelfresh
2 reviews
2 helpful votes
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December 4th, 2023

Tried to use Dell Rewards (dollar value), a Dell Gift Card, and my Dell Financing ("Dell Pay") at checkout. Impossible. Their system cannot compute this aggressively simple task. This site and this company are now completely inept. All hope is lost, for Dell. I give them 5 years tops to go bankrupt or get acquired.

Tip for consumers:
Go elsewhere. Anywhere else.

Products used:
None. Dell.com too inept to complete the transaction.

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Thumbnail of user rosariom.malave
1 review
2 helpful votes
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December 8th, 2023

Their products have issue the first year of buying them. Followed by crappy support that refuses to assist you. Warranty does not cover the battery what so ever and is a waste of money. They give you a run around when you try getting help for any issue till the warranty runs out to then tell you that you must buy the parts which cost hundreds. They also delete any Service Request Details so you can not argue anything and you wont have proof about your conversations with their agents.

Products used:
Alienware M15 R3

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Value
Quality
Thumbnail of user angeliat32
1 review
2 helpful votes
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December 21st, 2023

They replaced my motherboard. Didn't fix it, even more problems now. Won't replace and in college. Have to send it in which is going to take a month to get it back. Very disappointed and this could cause me to fail a class, this is the only computer I have. Worst customer service ever, I have have a warranty and premium support.

Products used:
Laptop

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Value
Shipping
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Thumbnail of user rebeccac2178
1 review
1 helpful vote
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December 4th, 2023

Ordered something that I thought was sold by Dell but turns out their site is a 3rd party seller app as well. It said shipped but got lost and they refuse to refund my money. It's been a month and they still claim they wil refund. Have to call my bank to reverse the charges. It's a total scam. Do not order anything from them.

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Thumbnail of user jn1623189
1 review
1 helpful vote
  • Send Message
December 22nd, 2023

I bought this laptop new for over a thousand dollar (forget exactly how much). The touchpad always has problem (the mouse movement sucks). You have to call to customer support to have them work on it, every time like that it takes at least 30 minutes. Then the freaking same problem will come back. I have carry the individual mouse around otherwise I can't work.

A lot of people have the same problem. There are so many brands for you to choose from. Don't take your risk of being piss off when dealing with stupid touchpad like this.

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1.6
533 reviews
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