Depop

Seller sold me faulty goods, Trainers with broken fastenings. Depop wouldn't even organise a return saying item was as described. Despite many attempts to rectify this and appeal Depop continued to be unhelpfull and unsupportive. Rubbish customer service and buyer protection is worthless. Stick to eBay and Vinted. Depop sucks..

I had my account suspended from Depop after 700 sales with no complaints from customers. They claim I was selling a counterfeit handbag even though I have proof that's it's genuine and authentic. I tried to appeal & sent evidence through. I was told that the suspension stays. I'm disgusted at Depop. DO NOT use Depop for buying or selling. This company is on a crash course for failure. You are guilty in their eyes even though you have done nothing wrong. It's total madness! Who treats people that are earning money for them like this? No decent company, that's for sure. Even if they reinstated my account, I wouldn't give them another cent. After reading hundreds of reviews, they "stink" & you're better off not being on this bizarre evil little platform. Whoever makes their business decisions must be out to sabotage the business 😂 As it's going to fail...very soon.

I am a 17 year old student who is trying to make money on the side. I've bought many times from depop and thought this was a safe and secure app that i could trust. I was very WRONG. After my first few sales i was able to successfully receive my money and thought this was going good. Around the beginning of august this year depop kept moving the date of my "payout", this continued for about a week. On monday august 12th depop had suspended my account for no reason at all. Keep in mind i had 5 starts and around 25-30 sales so far. At this point i was freaking out because depop owed me $400+ dollars and now my account had been suspended WITH my funds remaining in it. I emailed depop right away asking what i did wrong and they got back to me without any reasoning saying they will not be "releasing my funds" and now my account with permanently banned, again with no reason at all. After i tell them that withholding funds is very illegal they proceeded to tell me that this is their "last email from them" and that they won't be speaking to me no longer unless it's with a "legal team". At this time i have been trying to do everything in my power as a 17 year old to retrieve the funds i am owed. Take this as a sign to delete depop!

Here's proof by the way!

Awful service - please save yourself and use other platforms such as Vestiaire and Vinted. It is not worth the risk - the company provides no protection for it's customers. I paid a significant amount for an item - the item was marked as delivered by Evri including a proof of postage image of a parcel in front of a letterbox saying it had been posted (notably, my settings do not deem letterbox postage to be safe). The parcel was not on the inside when I arrived. As the courier had said the item had been delivered, they said they can offer me no compensation (as if the couriers word is without a doubt true). There is no formal complaints process and their customer service gave generic responses despite me trying several times to pursue an appeal. AVOID. I have been a loyal customer for years in both selling and buying, and have never raised any issues.

I have been unable to send messages on Depop for weeks.
I have tried from various browsers.
I have been waiting 3 weeks for a pair of shoes to arrive and have not been able to contact the seller about this.

The website is extremely glitchy, and even sent messages to the wrong people when I did send messages. Other sellers have said the same.

There is also no information on the website about how to get in touch with support, I have only just managed to find an email address through the facebook page. When I sent an email to it, I received an email to say that I should resubmit my message in a request form. I filled out the request form with all the relevant details, and surprise surprise, it won't send! It just keeps refreshing the form with all the details still there.

When I tried to report that I had not received the items, it simply told me that I should go through Pay Pal to do this, which I have now done.
But basically, there is no way that I have been able to report on Depop that the item never arrived...

There is no proof of sending required from the seller. How do I know that she sent the items? How do I know that this hasn't happened to other buyers if I cannot even report it?
She has also not even marked the items as having been sent.

It appears that there is no way of ensuring honest transactions on the website and a fall back on pay pal to simply refund the money.

Depop scammed me! I got banned and suspended when I had shipped and fulfilled orders and I have not gotten paid. I want my outcome to be paid out for what's delivered and fulfilled. Davidhester636

The ABSOLUTE worst decision I made as a small business was getting this app & trusting Depop. Starting a small business of selling handmade goods and styles bundles I had to invest ALOT of money on supplies. I choose Depop since the consumers seem to match the aesthetic of my business. Within weeks my sales are crazy high when I randomly get a warning email from Depop that I am spamming people (which I literally never did?) and was taking my sales outside the app (also never did and they could see through my account). Before I can message them and clear the confusion 4 MINUTES after that "warning" my account & my DEVICE are totally banned. Why delete my account 4 minutes after the warning? I didn't even have a chance to message any of my buyers. I appealed it, never heard back after WEEKS. Did everything I could to reach them, never got any reply. I did get 15+ emails telling me my buyers wanted refunds. Yeah I wonder why its not like banning me from the app means I cant access the shipping labels and send them their stuff. Bye bye sales, savings, and my small business for now.

Sellers do not use this app to sell your products this is the worst of worst. I had my account suspended for reason that I don't understand and this is my only source of income I'm giving this app a 0 star rating.I will make sure to see where else I give them a bad review. Thanks for nothing

Scam sellers are allowed to take money and never send the sold item. Report them and leavinf neg feedback does nothing! They're still allowed to sell. Stay away from sellers sophandella from the uk. Absolutely will not send anything and just take your money

The customer / seller support contact does not work. I have gone through the zen desk help link and get no replies when I am asking for the help of depop fix an urgent issue. It has been 4 days and probably about 15 emails that have been ignored. So not sell or buy on this platform. Since buyer support does not exist it is a perfect place for scammers.

This site is a paradise for scammers. They contact new sellers pretending to be Depop and ask to provide your email address. After that you gonna receive email that your item was sold and you need to provide your bank details. Simple combination. The worst thing is Depop does not do anything about it and as a seller you have zero protection. These dodgy people operating inside the app! So If you are not experienced enough you will be easily scammed.

Sold me a fake moncler hoodie. I have to go though my credit card compnay to get my money back.
There are a joke. Be warned don't do business with this scum bag company. May they burn in hell along with there scum bag sellers.

There are scammers everywhere on this site. The worst thing that they operate inside the app using hacked accounts. Depop are not interested in protect their customers from fraud cause they work together with thesescammers.

The pennies you'll make reselling things on Depop are not worth the time and stress.

In almost a year using the app I had all sorts of bad experiences, including being harassed three times in my inbox by a weirdo asking me for pictures of myself wearing a specific jacket. These happened a few months apart, showing they have no control over people who are banned returning to the app.

But the last drop was a sale in which I sent the parcel with tracking number, the buyer wasn't home to receive the delivery and it sat at the post office for 2 weeks. I warned her she needed to pick it up otherwise it would be returned to me, and so it happened. She blamed me (?) and I reached out to Depop to mediate.
I gave her a refund on the item but kept the shipping fee because, you know, I actually paid to have it shipped to her, and the post returns the parcel but doesn't refund the fee.
However, mindless Depop support keeps regurgitating the same standard "buyer-always-right" response saying I should give her a full refund. So basically, even though I did everything right I'm supposed to take a loss out of buyer negligence.

In sum, they provide very little support to sellers while taking big cuts, including on shipping. It's impossible to get eyes on your listing without boosting it, so be prepared to pay them twice as much as they advertise.
Maybe you'll have a better experience if you're reselling luxury items, otherwise I wouldn't bother.

STAY AWAY FROM DEPOP and use other established selling platforms. They randomly flag/ban people without providing a reason, regardless of whether you have a pending sale. They say that they will delete your account upon request but will refuse to do so but will refuse to do so when asked and retain your personal data indefinitely. Be cautious before providing your personal data and bank account to them. Also, their help desk is a joke and offensive.

Best quality fast shipping and good customer contact! 100% Best 👌 thank you a lot! Shoes are perfect

I'm so annoyed with myself that I didn't come here and read the reviews before buying something on depop. I got suspicious when the evri tracking history still said they were awaiting my item after one week. Then I sent a message to the seller with no answer. Then I went through the depop app requesting a refund. Next time I checked on the app, my seller has deleted their account! So, definitely was scammed out of £20. Do not buy from depop - how can they claim buyer protection when they allow a seller to delete their profile/account in the middle of a refund request?

The item I bought on Depop looked perfect on the seller's pics, but in reality I got low quality fake absolutely not corresponding with the pics, for $550+taxes and fees. Please be aware, that there is no such thing as Depop buyer protection - they just completely ignored my claim.

Absolutely disappointing purchased something a month ago and still not even sent by seller and no communication and depop customer service was useless

I bought a jacket as a gift, and the seller never stated there was a name written on it with permanent marker. Of course I'm not going to give a gift with someone else name on it, so I asked for a refund from the seller and from Depop. The seller never answered one of my messages, and Depop's representative literally told me "we sell vintage, so it's not a big deal." The customer service rep was named Takahiro A.

I did a charge back on them, this is literally the worst customer service and site I've ever encountered. Even getting to the refund process was annoying since there's no direct button to it, you have to type out all sorts of nonsense.

Dec 18
I would like to share with you all that it may not be a great idea buying from depop
The sellers are very slow at providing updates and they do not provide you with a tracking number.

You don't know when to expect your parcel in the mail
In some cases it may take a month for order to arrive
It's definitely better to shop on ebay, they do provide you with a tracking number

Never had a bad experience with depop. Make sure you always pay via paypal to be covered with buyer protection, and check reviews to see if they're reliable. But from what i've bought it's always been amazing. Would highly recommend. I've always been given positive reviews as a seller and always give a review to people i buy off and sell too. Love this sight

I love Depop, however I do believe it is the user's responsibility to look for clues about scams. They are everywhere online. It's like in school when you learn what sources are reliable. Every time I've had a question, the employees reach out within 12 hours. They are so understanding and helpful. Thank you, Depop!