Depop

Seller sold me faulty goods, Trainers with broken fastenings. Depop wouldn't even organise a return saying item was as described. Despite many attempts to rectify this and appeal Depop continued to be unhelpfull and unsupportive. Rubbish customer service and buyer protection is worthless. Stick to eBay and Vinted. Depop sucks..

I had my account suspended from Depop after 700 sales with no complaints from customers. They claim I was selling a counterfeit handbag even though I have proof that's it's genuine and authentic. I tried to appeal & sent evidence through. I was told that the suspension stays. I'm disgusted at Depop. DO NOT use Depop for buying or selling. This company is on a crash course for failure. You are guilty in their eyes even though you have done nothing wrong. It's total madness! Who treats people that are earning money for them like this? No decent company, that's for sure. Even if they reinstated my account, I wouldn't give them another cent. After reading hundreds of reviews, they "stink" & you're better off not being on this bizarre evil little platform. Whoever makes their business decisions must be out to sabotage the business 😂 As it's going to fail...very soon.

I am a 17 year old student who is trying to make money on the side. I've bought many times from depop and thought this was a safe and secure app that i could trust. I was very WRONG. After my first few sales i was able to successfully receive my money and thought this was going good. Around the beginning of august this year depop kept moving the date of my "payout", this continued for about a week. On monday august 12th depop had suspended my account for no reason at all. Keep in mind i had 5 starts and around 25-30 sales so far. At this point i was freaking out because depop owed me $400+ dollars and now my account had been suspended WITH my funds remaining in it. I emailed depop right away asking what i did wrong and they got back to me without any reasoning saying they will not be "releasing my funds" and now my account with permanently banned, again with no reason at all. After i tell them that withholding funds is very illegal they proceeded to tell me that this is their "last email from them" and that they won't be speaking to me no longer unless it's with a "legal team". At this time i have been trying to do everything in my power as a 17 year old to retrieve the funds i am owed. Take this as a sign to delete depop!

Here's proof by the way!

I have been unable to send messages on Depop for weeks.
I have tried from various browsers.
I have been waiting 3 weeks for a pair of shoes to arrive and have not been able to contact the seller about this.

The website is extremely glitchy, and even sent messages to the wrong people when I did send messages. Other sellers have said the same.

There is also no information on the website about how to get in touch with support, I have only just managed to find an email address through the facebook page. When I sent an email to it, I received an email to say that I should resubmit my message in a request form. I filled out the request form with all the relevant details, and surprise surprise, it won't send! It just keeps refreshing the form with all the details still there.

When I tried to report that I had not received the items, it simply told me that I should go through Pay Pal to do this, which I have now done.
But basically, there is no way that I have been able to report on Depop that the item never arrived...

There is no proof of sending required from the seller. How do I know that she sent the items? How do I know that this hasn't happened to other buyers if I cannot even report it?
She has also not even marked the items as having been sent.

It appears that there is no way of ensuring honest transactions on the website and a fall back on pay pal to simply refund the money.

Awful service - please save yourself and use other platforms such as Vestiaire and Vinted. It is not worth the risk - the company provides no protection for it's customers. I paid a significant amount for an item - the item was marked as delivered by Evri including a proof of postage image of a parcel in front of a letterbox saying it had been posted (notably, my settings do not deem letterbox postage to be safe). The parcel was not on the inside when I arrived. As the courier had said the item had been delivered, they said they can offer me no compensation (as if the couriers word is without a doubt true). There is no formal complaints process and their customer service gave generic responses despite me trying several times to pursue an appeal. AVOID. I have been a loyal customer for years in both selling and buying, and have never raised any issues.

Depop scammed me! I got banned and suspended when I had shipped and fulfilled orders and I have not gotten paid. I want my outcome to be paid out for what's delivered and fulfilled. Davidhester636

The ABSOLUTE worst decision I made as a small business was getting this app & trusting Depop. Starting a small business of selling handmade goods and styles bundles I had to invest ALOT of money on supplies. I choose Depop since the consumers seem to match the aesthetic of my business. Within weeks my sales are crazy high when I randomly get a warning email from Depop that I am spamming people (which I literally never did?) and was taking my sales outside the app (also never did and they could see through my account). Before I can message them and clear the confusion 4 MINUTES after that "warning" my account & my DEVICE are totally banned. Why delete my account 4 minutes after the warning? I didn't even have a chance to message any of my buyers. I appealed it, never heard back after WEEKS. Did everything I could to reach them, never got any reply. I did get 15+ emails telling me my buyers wanted refunds. Yeah I wonder why its not like banning me from the app means I cant access the shipping labels and send them their stuff. Bye bye sales, savings, and my small business for now.

Sellers do not use this app to sell your products this is the worst of worst. I had my account suspended for reason that I don't understand and this is my only source of income I'm giving this app a 0 star rating.I will make sure to see where else I give them a bad review. Thanks for nothing

The customer / seller support contact does not work. I have gone through the zen desk help link and get no replies when I am asking for the help of depop fix an urgent issue. It has been 4 days and probably about 15 emails that have been ignored. So not sell or buy on this platform. Since buyer support does not exist it is a perfect place for scammers.

This site is a paradise for scammers. They contact new sellers pretending to be Depop and ask to provide your email address. After that you gonna receive email that your item was sold and you need to provide your bank details. Simple combination. The worst thing is Depop does not do anything about it and as a seller you have zero protection. These dodgy people operating inside the app! So If you are not experienced enough you will be easily scammed.

Scam sellers are allowed to take money and never send the sold item. Report them and leavinf neg feedback does nothing! They're still allowed to sell. Stay away from sellers sophandella from the uk. Absolutely will not send anything and just take your money

The item I bought on Depop looked perfect on the seller's pics, but in reality I got low quality fake absolutely not corresponding with the pics, for $550+taxes and fees. Please be aware, that there is no such thing as Depop buyer protection - they just completely ignored my claim.

There are scammers everywhere on this site. The worst thing that they operate inside the app using hacked accounts. Depop are not interested in protect their customers from fraud cause they work together with thesescammers.

I placed a couple of luxury items on Depop to sell and was notified very quickly that I had a purchaser for one of them. A Depop service technician came on chat to help with the payment and ended up taking the money. It was a scam. Depop deny any responsibility even though it took place on their platform and I have screen shot proof of the chat.

I'm so annoyed with myself that I didn't come here and read the reviews before buying something on depop. I got suspicious when the evri tracking history still said they were awaiting my item after one week. Then I sent a message to the seller with no answer. Then I went through the depop app requesting a refund. Next time I checked on the app, my seller has deleted their account! So, definitely was scammed out of £20. Do not buy from depop - how can they claim buyer protection when they allow a seller to delete their profile/account in the middle of a refund request?

They will allow people to sell their used underwear, solicit sex, and reference their only fans, but banned me because I used a few stock photographs of items I was selling that are new. I don't always have the time to go take photos of the items I'm selling and have never had any return requests or bad reviews but they banned me. This site stated that because my use of stock photos that they value creativity and wanted me to take new pictures of everything on my account and that they would not allow me to have my account back. My stock images are my own and don't infringe on any copyright and are from my other selling sites and I use them for all my sales but they just just said nope. So apparently take $#*!ty photos and videos of your stuff and they will let you sell on there. Stupidest selling site I've ever had to deal with. These photos I have given as reference that are mine to use are too good and so they banned me for them even though it's my product and items I've made.

I bought a jacket as a gift, and the seller never stated there was a name written on it with permanent marker. Of course I'm not going to give a gift with someone else name on it, so I asked for a refund from the seller and from Depop. The seller never answered one of my messages, and Depop's representative literally told me "we sell vintage, so it's not a big deal." The customer service rep was named Takahiro A.

I did a charge back on them, this is literally the worst customer service and site I've ever encountered. Even getting to the refund process was annoying since there's no direct button to it, you have to type out all sorts of nonsense.

Several of my purchases were lost or stolen even though they were marked as "delivered". Although they say they have buyer protection, Depop and Paypal can do nothing to help you if it was marked as delivered so you will lose money. Not worth it!

Dec 18
I would like to share with you all that it may not be a great idea buying from depop
The sellers are very slow at providing updates and they do not provide you with a tracking number.

You don't know when to expect your parcel in the mail
In some cases it may take a month for order to arrive
It's definitely better to shop on ebay, they do provide you with a tracking number

The worst company. They decide to delete my account for no reason whatsoever, claiming to call the authorities and threaten me when I have done nothing wrong. I was a seller for years and all my sales and reviews were just suddenly taken from me. They are no help and their customer service is shocking.

I see the reviews and they seem a little intense. I've been very lucky where I have not had any issued both on the buyer and seller side. I love the community drawn to the app and have score so many goodies.

I'm all for sustainability and recycling! I'm also a sucker for thrifting and vintage pieces, all of my favourite clothing items were from here, never encountered a troublesome seller or problems with shopping, etc. Experience is great and I got my moneys worth

Never had a bad experience with depop. Make sure you always pay via paypal to be covered with buyer protection, and check reviews to see if they're reliable. But from what i've bought it's always been amazing. Would highly recommend. I've always been given positive reviews as a seller and always give a review to people i buy off and sell too. Love this sight