Dermstore Questions & Answers

Hi Matthew, we are happy to confirm, we are not a scam. There may have been a lag with the order confirmation, or if paid with Paypal the confirmation may ave been sent to the email address associated with your Paypal email if its different then the email address provided on the order. Also if your email address is a Gmail address it would have been sent to you promotions folder. We truly apologize for any inconvenience this may have caused.

Thank you for reaching out to us. Yes you will need an RMA number for returning your products.

Our standard shipping is 1-3 business days, unless the item is considered hazmat it'll be 7-10 business days to be shipped with ground shipping. Any hazmat items will state it on the product page.

Hello Patricia, At Dermstore we strive to provide our customers with the best service possible however, sometimes we have not been able to achieve that, but we are constantly learning from our mistakes and getting better every day. I would love it if you could give us a chance to show you just how great our shopping and customer experience can be. Feel free to contact me directly via email at rcervino@dermstore.com or any of our customer service team members at 1.800.213.3376. Best, René Cervino Sr. Customer Service Manager Dermstore

Hello Marisa. To better assist you we would need to know what type of card you received. Please give us a call at 1.800.213.3376 or via email at service@dermstore.com and we'll be glad to help you place your order.

DermStore is an authorized retailer for every one of the brands that we sell on our site. We get all of the products directly from the vendor/manufacturer. DermStore would never intentionally sell an expired product to our customers.