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DoctorSim has a rating of 2.5 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. DoctorSim ranks 62nd among Unlocked Phones sites.
This company does not typically respond to reviews
I had been struggling to top up my Orange France number since the Orange FR website only accepts French bank cards as payment method (pure nonsense). I had been going back and forth for weeks with their (useless) customer care representatives who kept taking 4-5 days to respond and then finally sent me off to buy a data plan when I needed credit. Finally found this site to buy my credit from and it worked exactly as needed. I normally don't leave reviews, but figured I would on this occasion since their seems to be a lot of bad ones here and I had a very positive experience. I'll definitely be using them again.
I paid the money that you asked for but you never recharged my phone number. I checked with the service provider and they confirmed nothing was received. The receipt you sent me was also suspicious and is not recognized by the mobile phone company. Highly suspicious activity. I have reported that to your host, and to cloudflare. The attached image is your suspicious receipt. Hotlink never issued that!
I paid the money that you asked for but you never recharged my phone number. I checked with the service provider and they confirmed nothing was received. The receipt you sent me was also suspicious and is not recognized by the mobile phone company. Highly suspicious activity. I have reported that to your host, and to cloudflare. The attached image is your suspicious receipt. Hotlink never issued that!
Products used:
I've got nothing!!!
They took another payment, above the one written in the contract. They don't return the money, they respond with standard messages. They didn't unlock the phone! Negative company!
After the initial, very reasonable payment that you think is to unlock your phone, it's actually just an eligibility check to make sure all the information you provided is correct and your phone isn't blacklisted/listed as lost or stolen. Once that check is complete, you're hit with a much higher fee $122.00 USD in my case) to actually unlock the phone. I haven't decided if I'm going to take the plunge and pay the fee yet or not as I have 3 phones to unlock it will cost me $450 to do eligibility checks and unlock all 3 phones. On the flip side, it will cost me over $1000 to get out of my contract with AT & T and my bill is currently astronomical so I want to switch to a cheaper provider. If I decide to move forward with paying the unlock fee, I will come back here to update my review.
They told me that the payment was being processing and that I will get on Emil. They removed the payment from my bank account and she never did get her top up and I never did receive the Emil I try reaching out to them but there is no way to.they are a scam. It's ok have the 18$ it's not worth it you dogs
I had been struggling to top up my Orange France number since the Orange FR website only accepts French bank cards as payment method (pure nonsense). I had been going back and forth for weeks with their (useless) customer care representatives who kept taking 4-5 days to respond and then finally sent me off to buy a data plan when I needed credit. Finally found this site to buy my credit from and it worked exactly as needed. I normally don't leave reviews, but figured I would on this occasion since their seems to be a lot of bad ones here and I had a very positive experience. I'll definitely be using them again.
Awesome. After spending 2 weeks trying to unlock my paid for galaxy Note 8 phone to move from ATT to Sprint I turned to DoctorSim based on a recommendation. They kept me up to date on their work with an update email and made it clear the time frame. Took 3 days and my phone unlocked this morning.
Thank you DoctorSim
Exceptionally Efficient. Bought my daughter a used Note 8 from a re-seller on swappa. Had my first bad experience on AT&T unlock page saying the device hasn't been activated on their service for at least 60 days. DoctorSim got me the unlock code in less than an hour.
Was skeptical at first... offered to provide code to unlock phone for cheaper price than other companies (the company my phone was locked to no longer provides cell services and stopped providing unlocking codes). I put in the details and provided my credit card details on the secure site... in less that 10 min DoctorSim emailed me a code and it worked perfectly (they even provided instructions for the not so tech savvy). I could not be happier... I was ready to throw a perfectly good cell phone away until I looked on google... thank you so much
Products used:
Unlock code for a provider locked cell phone
4 separate transactions where money has been taken out of my cashapp account and I dont know anything about this site let alone know why you guys will continue to steal from me I had to lock my card and still have declined purchases on my account!
Hello,
DoctorSIM cannot charge cards without the use and consent of the card owner. If you have any charges that you do not recognize coming from our merchant please contact info@doctorsim.com. All feedback helps us to improve our services but in this case it is not the way to help you.
Thank you very much.
Best regards,
Team doctorSIM.
I went through Dr Sim to top up a sim I purchased in France. I topped up £20 because I had travelled to England and they didn't tell me until after the purchase was finalised that that sim was only good for France. When I asked for a refund they said sorry once the purchase has gone through you can't be refunded. Ha and their motto is Trust Us. Yes right. Thanks for nothing mongrels.
Tip for consumers:
Dr Sim are crooks, shonky and can't be trusted.
Products used:
None
Doctorsim is the best with no doubt.
I have an older vet oh Samsung phone that a friend gave to me. It was locked to a specific carrier. Doctorsim perfectly helped me unlock it. Great job! Great service. They keep customer updated during the process.
Paid upfront for my phone to be unlocked several days ago. No delivery of service - phone remains locked. Response via email support has been poor and sporadic too.
Didn't want for it to get to this but I've run out of options with a lack of response from DoctorSIM. Promises on their website:
1. Instructions delivered fast, but they don't work. Customer service (which is claimed to be first-class on their wbesite) is abysmal. Existent, but abysmal.
2. "100% reliable! In the rare event your LG cannot be unlocked for any reason under doctorSIM's responsibility, we will issue you a full refund."
- Don't believe this. Nothing can be farther from the truth - when pushed for an answer on why there has been a failure of delivery of service, you get silence.
It did not unlock my iPhone 7. Then after
You buy it, you will not be able to speak to
A live agent at all. I think it is a scam! I followed all the instructions and wasted 4 hours of my live. Then I found out "you just call your old company and if the phone it's paid off, they unlocked it for free!" Save your
Money and your time
Tip for consumers:
Don’t buy from companies that you can not speak to a live person
Products used:
None of it, they made it sound like I would be wasting more hours to get my refund back!
Hello Lucy,
First of all thank you so much for your confidence in our service.
DoctorSIM is a legitimate and legal service that does not hide any clause or prevent customers from unlocking their mobile devices here or elsewhere. We do not understand at all the reason for your claim because we are more than sure of doing things correctly.
We provide chat and email support 24 hours a day, 7 days a week and we promise to attend to all requests in less than 24 business hours. If an iPhone cannot be unlocked, we will make the refund: without any doubt.
Having said all this and with the assurance that your money will be refunded if your service cannot be completed, we would like you to tell us where we can improve or what we can do for you to change your thinking about our service. You can contact us directly to info@doctorsim.com
Best regards,
Sarah.
So they said they could unlock my phone, failed and then they refunded my money. Immediately after they charged me again and were trying to unlock it again without asking me or anything. Refund and a new charge at exactly the same time. Crooks
Tip for consumers:
Don’t waste your time
Products used:
Wasting my time
I paid 30 min ago to Doctor Sim Mobile Australia. I received confirmation email of purchase. But still waiting for the SMS to put my PIN code. So, now lookign forward to other place to recharge my phone.
Update:
We solve the issue. The customer service is quite good, fast and very patient. Mmmm... In my case, the mobile operator gave me an Unlimited plan. As a consequence, it was not visible when I checked my balance. It will be helpful to have the option in Doctor SIM to top up just for credit or a plan instead. I think Doctor SIM should differentiate both possibilities. Because, in my case I was not looking for a plan, just credit.
Best,
Kari
Hello Karina,
Thank you so much for your confidence in our topup service.
We always send the PIN code to recharge your phone in the email where we confirme the topup. If you haven't receive it please contact us, we are here to help 24 hours a day, 7 days a week.
Please contact us, we will solve any issue.
Best regards,
Team doctorSIM.
I paid for the unlock almost two months ago and until today they haven't solved the problem and they don't even contact me. I hope that they can resolve this situation or at least return the money to me, in any case I do not indicate it to anyone
Hello Wallace,
We cannot identify your request, if you have made it through our services, with the data you describe.
To resolve any doubt or incident related to our service, in case there are any incident, just contact us at info@doctorsim.com or answer to the email of the request.
We will be delighted to help you.
Best regards,
Team doctorSIM.
I gave this site 4 stars because, while they couldn't unlock my phone, there was no explanation as to why. I know the phone is not blacklisted. But they did at least respond to my inquiries and issued a full refund. I'd give this site a chance again if I need this service again.
Tip for consumers:
This site seems legit, they do take a bit to respond to questions but at least they do get back to their customers.
Products used:
Tried to get my phone carrier unlocked.
I shall put my hand up as another doctors sim sucker. They took my money, gave me a fake story about the number not being available but somehow, if I pay them MORE money, then somehow they WILL be able to unlock. Needless to say, I declined their oh so kind offer. Then I got a "refund" to their website for future use - which I am of course never going to use.
Hello Luke,
Fist thank you so much for your comment, we don't love negative feedback, but it helps us improve.
With the data of your review we cannot find which request you are referring to but we will be happy to find a solution for you if you have made a request at www.doctorsim.com.
To clarify the fact before other users we comment here how we work. DoctorSIM services are exposed on the web without cheating: price, delivery time, requirements... all. In the cases in which for the same product (for example, unlocking iPhone 7 from AT $ T) has several services, we detail it point by point.
If the standard service, for example, does not work, we offer alternatives:
- We offer the client the option of paying the extra that the premium service supposes.
- We offer the refund: which can be in credit to spend in doctorSIM or to the original payment method (it is the client, and not doctorSIM, who chooses where they want their money back: if by mistake a client chooses credits we can undo that choice and send the refund to the original payment method).
That a service cannot be completed for the most economical service does not benefit us: no one guarantees that the client will not choose his refund... however, if it had been possible to complete the service for the economic version: we would have that sale in our pocket, risk-free.
We are a serious company, with open ears and we are ready to help in any incident.
Have a nice day,
Sarah.
I bought Iphone but it was locked. Wanted to know about the network it was locked, the status of icloud, and its not blacklisted etc
Doctor sim sent me all the required against my cellphone IMEI within 2 hours for like only 3 Usd in fees.
I ordered a unlock code for my Samsung Galaxy s20 fe on March 24,2022. They charged me and almost a month later I sent an email just to find out the status and no response. Worst company ever.
I believe that this site is a scam. I paid $44.95 to unlock my S7 phone on 6. 05. 2020. After 24hrs when I didn't get an unlock code from DSim I contrequested remote access to my PC to unlock my ph. CRAZY! Who trusts a site that stated nothing about remote access to your personal computer (RED FLAG) in their ads to assist you in unlocking your phone. If someone doesn't know their network and you need remote access to a Pc to unlock the phone say it upfront so customers could decide whether or not to purchase the service or not. I want a full refund. Public Be Warned. SCAM ALERT... I am a legitimate customer and have the emails and request number to prove. In covidn19 times EVERY CENT matters. Don't steal people money.
Tip for consumers:
Don't use this site. No one should request remote access to your computer. They can steal your information. They can put malware and Spyware in your PC.
Hello Deidra,
Samsung unlocking is usually 100% code based on our site, especially if you know your operator and network, and has a FULL REFUND guaranteed if not possible.
Only in select cases when you don't know your network, and a CODE is not available, do we offer remote tech assistance. This is clearly stated in our site as a standalone service (which you ordered) if any body needs it, but usually is only a fallback for when code unlock is not available.
In any case, the process is also safe and 100% money back guaranteed. We've been in business 12 years, and we wouldn't be here if our services were not legitimate and completely legal.
Thank you
Do not use, total scam, charge up front and then look for more payment yet never unlock your phone, expensive and useless and use small print to tell you your money is gone. Stay away from them.
Hello,
At doctorSIM we do not carry out the strategy you mention: our objective is to offer clear services and for the client to know what they are hiring at all times, we would never carry out such actions.
Could it be that you made your request on the website of doctorunlock.net or IMEIdoctor.com? These types of websites do do this type of scam and, since their name is very similar to ours (something that is not a coincidence on their part) we suffer a lot both for what they do and that it may seem that we are the ones who we make.
We are very sorry that this has happened to you and if you need to unlock any mobile contact us and we will do our best to help you.
Best regards,
Team doctorSIM.
This company is a SCAM, DO NOT USE THEM! I should have went with another company. When I ordered it said 0-15 days, now they are saying business days which is 3 weeks. Ive never had an unlock take that long. Then, they offered a partial refund of $10 but the refund never came. They send emails saying they are "close" and my unlock request was processed "successfully" but I'm still waiting and no partial refund.
All they've done so far is take my money, offered a very partial refund, and not provided a service. STAY AWAY FROM THIS COMPANY, ITS A SCAM. MY SAME COMAPLAINT HAS HAPPENED TO MANY OTHERS. I THOUGHT I'D BE DIFFERENT (THAT WAS A LIE) AND WAS DESPERATE. IT'S NOT WORTH IT.
Tip for consumers:
Don't
Products used:
Premium Unlock service
Hello Wonetta,
Thank you very much for trusting our service
These chips DO NOT WORK, MORE Scammers, I am tech savvy and they are liars, if it was specific to my IMEI, and they have my phone model and info of carrier then how in the world do they send a sim with 10 different instructions, then ask to change iccid 90 times nothing changes, No sim Supported, then say use android device! Like idiots the iccid is what you sent, if there's another setting make a video scamming a Holes
Products used:
UMS
Hi John,
First of all, we would like to apologize for any inconvenience caused.
The UMS is designed to be configured automatically, but in the case in which this option is not successful, we provide you alternative troubleshooting steps.
After checking your order, as none of the alternative steps have worked, we have issued you the full refund, without the need to receive the video proof, as we are fully committed to our customers' needs and feedback, and it was clear you were not satisfied with the product.
Our only aim was to help you out, and make it work, this being the reason why we have tried all the alternative solution, but as none has worked, we have refunded you the full amount, without the video proof necessary, to prove you that we are not scammers, on the contrary, we're here for our customers, always, trying to find the best solutions.
We really hope the refund can make it up, at least partially, for the inconvenience caused.
Kind regards!
Guys DoctorSim is a big scam company they know what they doing, they scam me by send me a NONE working unlock code, and when i asked for refund they denied me and told me we going to give you a account credit so you can use for other service with them and when i try to reuse the service they charge me higher so i can't ask anymore for refund and the money stuck in the fake account credit, I'm warning you customers they did it to me and lost my money already, Doctorsim is a big scammers company watchout guys
Tip for consumers:
DoctorSim is a big scammers
Hello Said,
First of all we deeply regret that something did not go well in your unlocking, our customers' satisfaction is in the top 1 of our daily objectives.
- Our service is a legitimate and 100% honest service. And our highest goal is to do things well, we have never cheated or scammed any customer. Never.
- We are transparent in the conditions of all our services: both in price, as well as in terms of the requirements that a mobile device has to meet to be unlocked.
As online service providers we ask our customers to verify that their phone meets the conditions. If you meet the conditions and the code fails or there is any error we ALWAYS make the refund to the original payment method. Always.
- We never make the refund in credits if the code fails. If this is your case, please write to us by replying to the email with your instructions so that we can assess your case specifically.
- If the refund in credits were your case, it would be because your mobile did not meet the conditions. In that case, since it is a refund not contemplated in the conditions of service, we would be talking about an exceptional refund. But also if you do not agree, write to us to review your case.
We will work to find a solution with you even if it is a loss for us to continue meeting the objective that all our customers are satisfied.
Have a nice day.
Best regards,
Team doctorSIM.
Gain trust and grow your business with customer reviews.
doctorSIM is a technology company that provides a wide range of savings solutions for the cell phone industry and the premier unlocking company in the world. Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. In short, providing the solutions necessary for the user to take full control of their cell phone from the network providers and phone manufacturers.
doctorSIM provides phone unlocking services which allow users to use their cell phone on any compatible network in the world. Freedom to choose network carriers has multiple benefits primarily saving money in the long run. Complementing these unlocking services are IMEI phone checks, top-up services for networks located in over 200 countries, comparison tools for managing and calculating savings on monthly phone bills and repairs for all phone manufacturers.
Hello Zurk,
We understand your concern and we deeply apologize for any inconvenience you may have experienced. We want to assure you that we are accountable for our service and that all top-ups are our top priority. We understand that this is a service that requires immediacy and we are committed to fulfilling every single service requested.
We have verified that your information request (which we received via email when you contacted us through our chat) was responded to within a few hours, and the top-up you mentioned was successfully sent to the recipient number as requested.
Thanks.