Is DoorDash a scam or a legit company?

asked by Sandra M. on 8/21/19

19 Answers
Thumbnail of user ct273

They're legit but should be shut down! I'm surprised the BBB hasn't done anything

Helpful  (9)
Thumbnail of user bl249

This place is a SCAM! Do not use this company ever

Helpful  (6)
Thumbnail of user richards1384

Some people probably get their food, but I see too many reviews saying no food and no refund to believe this is a scam.

Helpful  (5)
Thumbnail of user lorig164

Legit company with terrible customer service. Really poorly ran and executed. I have used other services, never have theproblems I have had with door dash

Helpful  (5)
Thumbnail of user lisag1144

DoorDash is a fraudulent service. It is an absolute scam.

Helpful  (4)
Thumbnail of user kw383

They are a legitimate business, but they operate like a scam, and they SUUUUCKKKK!

Helpful  (4)
Thumbnail of user josephl573

Scam! They are "legit" except when it comes to order accuracy, decent delivery staff, food allergy concerns when orders are wrong, customer service sucks, they don't do refunds well they will overcharge, they also screw up orders constantly with no one to take responsibility.

Helpful  (4)
Thumbnail of user tamij10

Door Dash -Like Grub Hub Uber Eats, Tick Tack Doe and all the other middle man food/order processing services need to go out of business. The fees are ridiculous. In some cases more that the actual food items.

Helpful  (4)
Thumbnail of user heidib158

They gave a false reason for canceling my order. I think they couldn't find a driver who would accept my 12% tip. You'd better give them 15% like it defaults to regularly, or you will get screwed like me

Helpful  (4)
Thumbnail of user caseya30

Scam i am very disappointed they took a local good delivery business out and now we stuck with garbage

Helpful  (4)
Thumbnail of user christinal353

They're definitely a legit scam company. They'll rip you off until you realize what they did, then they'll apologize up and down and try to make things better.

Helpful  (3)
Thumbnail of user conradb46

Define "scam". Do they offer a service that sometimes performs as expected? Yes. But will they steal your money at some point? Absolutely.

Helpful  (3)
Thumbnail of user rainys2

Technically legitimate, but shady as heck. They sign up restaurants without asking, and it ends up ruining reviews and expectations as orders go through DoorDash.

Their customer support is a hassle too

Helpful  (3)
Thumbnail of user alleciac

No it is not a legit company because they wouldn't refund my money for food I never received.

Helpful  (3)
Thumbnail of user guys150

SCAM. They stole my food and tried to charge me, and I never even made an order on their site!

Helpful  (2)
Thumbnail of user wendyr751

DO NOT USE DOORDASH EVER! Scam or not they are totally unprofessional, dishonest, ZERO customer service, and you will NOT get your food nor a refund. Stay away!

Helpful  (1)
Thumbnail of user itallsucks5

SCAM IT IS A SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Helpful  (0)
Thumbnail of user lilliand105

Doordash is complete scam they bring your food late cold if they even bring it at all and then when there are problems they don't stand behind what they do and try to offer you next to nothing back for compensation. I have ordered four times in the last 24 hours and they canceled two of those orders brought me the wrong order once and the first time they brought me cold food almost an hour after it was supposed to be delivered missing most of the ingredients and refused to compensate us. This isn't the first set of problems I've had with them either I have been a doordash past customer for over a year and three out of four orders there's something wrong with if they come at all and now they refuse to refund my money unless they escalate the case because they think I'm stealing. So if you want to be treated like a thief have your money stolen while they steal from you.treat you terribly. Hang up on you and refuse to give you your money back then go ahead and order. I assure you this is the most dishonest company I've ever dealt with. Also it's good to note that I read another review that someone's account was credit card was hacked after they used doordash.

Helpful  (0)
Thumbnail of user melm194

I enjoy not having to cook after working all day, but if your husband isn't going to receive his food after working all day, what's the point?

Helpful  (0)

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