DressLily
Questions & Answers

How do I cancel my order before they ship it and get my money back

Asked by Natalie M. on 12/1/2014

34 Answers
Maria M.5/29/2015

No kidding, they are a SHAM. I had to send the merchandise back and then paypal helped me get my $ back.
Russell W.5/9/2015

Janet B must work for Dresslily. I had to file a claim with the credit card company to finally get a response. They ask for your address 3 or 4 times, then they offer you an 8" discount on your NEXT order. The company is a SHAM, and does not operate like a credible company. Don't be deceived by Janet B. The customer service is made up of people who can barely understand and communicate in English, and they could care less about you.
Vicki D.5/7/2015

Good luck getting your money back.
Sharon W.4/29/2015

I waited five months before asking Paypal to refund me.
Birgit K.4/22/2015

Don't do any business with them

If you can't cancel and refuse the charge you can dispute the charge with your card company
Kcq P.3/16/2015

Don't worry, they won't ship it, anyway.
Nancy B.12/11/2015

What is XFL surface mail
armando g.11/23/2015

Anybody knows the address
Tanya P.9/18/2015

2 mo and not there yet. Not sure if ever will receive. When I ordered, it said that it will take 2 weeks

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