No kidding, they are a SHAM. I had to send the merchandise back and then paypal helped me get my $ back.

Janet B must work for Dresslily. I had to file a claim with the credit card company to finally get a response. They ask for your address 3 or 4 times, then they offer you an 8" discount on your NEXT order. The company is a SHAM, and does not operate like a credible company. Don't be deceived by Janet B. The customer service is made up of people who can barely understand and communicate in English, and they could care less about you.

Good luck getting your money back.

I waited five months before asking Paypal to refund me.

Don't do any business with them

If you can't cancel and refuse the charge you can dispute the charge with your card company

Don't worry, they won't ship it, anyway.

What is XFL surface mail

Anybody knows the address

2 mo and not there yet. Not sure if ever will receive. When I ordered, it said that it will take 2 weeks

MAYBE YOU WILL, MAYBE YOU WON'T. DON'T RISK IT!

3 separate orders shipped for me on Aug 6th & 11th, to this date they have never arrived. I spoke with pay pal and they are crediting my account.

This is true. I called to unsubscribe and the English skills were bare bones.

This question is better answered by DRESSLILLY

No way that is completly unexeptible! You'll be sorry if u do!

I emailed them every day and threatened to do whatever I could possibly do to slander the compnay.

I have never received any of my orders, after 3 times from different sites I figured it out, THEY ARE FAKE. All they want is your money. Seriously, they few reviews that praise these companies are part of the scam. Please don't fall for them

Good Luck, I still haven't received my order from last November. I have contacted their makeshift customer service department to no help

Tried to buy a jacket for my sister. Took forever for her to receive it. They actually had to send it twice, and the product wasn't worth the time and aggravation spent in getting it to her. I'd avoid DressLily like seeing a rat eat french fries at a McDonald's dumpster.

Janet B. You say they are shipping from far away. In the time since I placed my order I could have walked to California and taken a slow boat to China and picked the order up myself.!

Do not order anything from this company, its made in china, buy something made in usa and spent a little more. It will be worth it. Good luck!

I wouldn't take the chance it might come on time but it might not, then you end up having to buy someplace else, i still haven't heard back on how to return my stuff which out of 7 items one was right and accurate to picture i saw online don't waste your money

Me too. My credit card company refunded. Dresslily said they would refund but they never did. Pity somebody can't close this organisation down.

Maybe this is why they have models that look like they are 14 and 15 years old...

Go to customer service to ask for a cancellation, if they don't respond or they tell you that is not possible to cancel, go to your bank and cancel the transaction. Your money will be back in your account and they will need to refund it. If you receive something in the mail, just refuse it by writing in the package with a big marker "send back" and toss it into the mail box.

I suggest contacting your credit card co since there is no way to cancel and this company is a fraud.

You will get a few items but not all, I didn't get about 3 or 4 outfits all together.

Good luck. It took me 4 months and my refund came through PayPal.

I am using PayPal to fight for my refund. They offered me a 20% refund just to shut me up. Or I can spend $60 to ship everything back to China, and even then I'm not sure I"ll get my $150 back. DO NOT order from this company. I ordered 15 items and cannot wear 1 of them. None fit even though I followed the sizing chart and one was ripped. The material is so cheap you can see through it. None of the items look anything like the photos.

Try writing to them and ask if it has been sent yet and if it has ask them if they could trace it for you. I have got a bit of stuff of them and it always arrives usually around 10 to 15 days later in New Zealand. I'm sure they will answer your questions as I have written a few times and always get a response.

If you go to "file a formal complaint" they will refund your money. I've always found them extremely helpful, prompt in their responses and even applied tons of "D point" when I complained that my outfit took too long to receive, which I did ultimately end up getting. Yes, the shipping takes awhile, but you take the good with the bad. I LOVE the clothes and the shipping is free so I just deal with the fact that sometimes the shipping takes awhile. It is coming from FAR away, afterall

Go to the website & submit request

They won't ship it but they say they already have. Dispute the charges with your credit card company/bank/credit union/PayPal.

Has the purchase went through on your credit card yet? If not, you can refuse the charge from your credit card company.