There is a part on the full website regarding returns and the items must be substandard, either torn, not the colour as on their site ect but you only have 30 days to return products and you must pay for returning items. I looked at their returns policy and it doesnt include sizing as they say they use different warehouses and all their sizing is different. I havnt sent anything back to them as i would rather give it to a charity shop. You must write ticket after ticket to them, some people give up but i dont, epecially with companies like this. My gripe with them was not recieving two items that i were dispatched in August that never arrived and we are now into November. I had to write a lot of tickets to them and tell people not to buy from them on this site, and facebook ect. They sent me an email when they saw my warnings to people and offered me a refund to go into my wallet on their site that matched the price of the items i never recieved, also lots of extra points or resend the items to me. They told me the parcel was lost in transit so they admitted it was their fault, not mine. I took photos of the ticket telling me that it was lost so i told them that i did not want any of the two offers they made me but i did tell them that this was going to work one way and that was a full refund back to my credit card or i would keep on warning people about their conning company and post the screenshots i took of them admitting my stuff was lost. The next day i got another email from a female called Kerry telling me that they were refunding me. You must keep on at these chancers or they wont bother so keep writing tickets ladies and write the truth about them constantly on this site and facebook and google as they are a scam and should be taken off social media sites altogether. After all i went through with them i got an email from them yesterday offering me 1.800 points on my account if i wrote a good review about them on sitejabber. I wont lie for scammers and would never buy frm them ever again or their other sites like sammydress, rosegal, rosewe and god knows how many others so good luck ladies with your returns but dont give in as they are making a fortune from hard working people.

Betty, I only spent $9 thank goodness. However, I was so disgusted with them and the tiny top (XLG), I gave it to Goodwill. I'm sure some poor skinny 10 year old can use it. Hope you didn't spend much. Good Luck

Exactly my experience. Now they are saying, some of the items and discounted products are non-refundable. Who the hell orders knowing all these?