I. Just ordered 1 $14 item from Dress lilly. Before I read review's, and had I read them first I. Wouldn't have ordered! Has anyone experienced credit card theft after ordering here? I. am. scared to know the answers!

asked by Cricket r. on 1/17/16

66 Answers
Thumbnail of user customerservicer1

Dear Cricket r.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service

Helpful  (0)
Thumbnail of user tonyam10

I agree with Cathie. You're going to be very disappointed. Their quality and material are horrendous. I ordered a large hoodie and it fit a 5 year old.

Helpful  (13)
Thumbnail of user cathiep

No. But you will be very disappointed in your items if you ever get them

Helpful  (9)
Thumbnail of user kathyh62

I haven't had any problems with that but I think their rip off is more with what you buy and the quality of the merchandise. It looks like they picked it up off the street and if you want to return it it has to be sent back to China which costs about triple of what you paid. I only lost $18 dollars which was a lesson learned.

Helpful  (4)
Thumbnail of user jeanneh10

I used PayPal so no theft problems, but quality and sizing ridiculous. Customer Service is a joke although I am waiting on them refunding something. They sent an email asking for me to come on here and update and edit my review with how they "say they will be giving me a refund". I will not do any such thing until I see the $$ in my account and I will only update that they settled but no matter how you spin it their product is falsely advertised and of horrible quality and sized for toddlers. Good Luck!

Helpful  (4)
Thumbnail of user carolynej

I still haven't received my order after 8 weeks! So yeah, I consider it fraudulent and probably credit card theft... and I'm pretty sure I'll be disappointed in the quality of the goods IF I do eventually get them considering all the bad reviews I've seen about this site! Good luck!

Helpful  (3)
Thumbnail of user ginac23

Cancel your order ASAP as for those positive reviews it's quite clearly someone who is paid to put up good reviews because nobody who actually ordered from this hell hole of a "company" would ever advise you to order off them and would never call them trustworthy!
Disgraceful excuse for a business have no idea how to keep customers happy so they pay people to lie for them or set up fake accounts and put in reviews themselves.
Best advice possible if it's not to late cancel your order and notify your bank that you do not give this company permission to take funds from you!

Helpful  (2)
Thumbnail of user monalisag

I have not experienced any credit theft activities from them, however, I would monitor credit card transactions as company lacks integrity.

Helpful  (2)
Thumbnail of user betht16

I didn't have a CC issue, but never received my 2 items and customer service would do nothing! $$ down the toilet n never will I order from them or all their subsidiary's!

Helpful  (2)
Thumbnail of user aashishp

No credit card fraud is covered by your credit card company. But it may never arrive. As the other reviews say. Not for the faint of heart. Say good bye to your money and pray that it arrives soon. Quality of goods is what you paid for. Cheap $$ will only get you cheap stuff. Their customer service is horrible. I'm not a satisfied customer.

Helpful  (2)
Thumbnail of user sashar4

Actually, yes. I had to get a new bank card right after I ordered from them. Someone tried to steal over $200 out of my account. I don't think that's coincidence!

Helpful  (2)
Thumbnail of user deidreanno

Spent a little over $49 dollars on August 14th, 2015 and still have not received the three items or the promised refund. They are thieves.BE VERY CAREFUL.

Helpful  (2)
Thumbnail of user yvonnes25

No, but you will eventually receive your items. You will be disappointed in the garment. Poorly made items. Forget trying to get a refund, count it as a lost. You can dispute charges with credit card company.

Helpful  (2)
Thumbnail of user traceys38

I've not that, but I would definitely contact your credit card company & let them know what is going on + ask if they can cancel the order.

Helpful  (2)
Thumbnail of user brandyh7

I used PayPal so no theft. But I'm on day 46 and still haven't received my item. They offered me a $5 dollar refund after my initial review here, but I have never received that either.

Helpful  (2)
Thumbnail of user joannem38

I don't know about theft but you can call your credit card and tell them if they can cancel your purchase. I finally after many emails back and forth with them I finally got half my money back and will donate the clothes. I figure it would cost me a lot to ship it back to China so I figured that $15.00 back is a better deal.

Helpful  (2)
Thumbnail of user shambhuk1

I haven't experienced credit card theft but ordered 3 shirts from them 4 months ago but didn't get items delivered. Now they are refunding the part of money. Lost some money...

Helpful  (2)
Thumbnail of user maryk114

I didn't have a problem with credit card theft but the two tops I ordered were HORRIBLE and looked like a child tried to hand sew stuff together. Strings were all over and buttons did not line up with the buttonholes, which were not finished. Hems weren't straight. Since I only paid about $20 for the two tops, I threw them away. And like you, I didn't read the reviews until I had ordered. And they took about a month to arrive.

Helpful  (2)
Thumbnail of user emmac62

I ordered through PayPal and no problems but still waiting for half my order. First half came in 2 and a half weeks but the other is on a month and a half. However they have been quick to respond to my concerns. I just really don't think my other half is coming.

Helpful  (2)
Thumbnail of user alfredg16

I'm not sure about theft, but they don't ship what you order. I had to badger them for months and months just to get my money back!

Helpful  (2)
Thumbnail of user andrear49

You'll be fine. Just watch your CC closely for the next few month... At least you only spent $14!

Helpful  (2)
Thumbnail of user christinac36

Don't know about theft, but don't hold your breath waiting on that order, as it most likely won't arrive.

Helpful  (2)
Thumbnail of user sheilak13

Not sure why I had such poor quality but trust me, It was the worse piece of clothing I have ever seen. I would not let a stray animal use it!. I always go out of my way to report good, quality service and items I order, so I am not a vindictive person. No credit card fraud so far. Mt CC company said these companies make money off of the people who do not want to fight for a return, that would be me. Please go to google reviews as you will see the majority of people who have ordered from them, HAVE NOT had a positive experience.

Helpful  (1)
Thumbnail of user ulrichf

Check the "positive" answers. The bad English alone should tell anybody that there is something fishy about them. Yes, I also believe these reviewers are paid to write positive reviews.

Helpful  (1)
Thumbnail of user paml11

I didn't have any credit card issues, just horrible quality products! It's good the items are cheap so you aren't out too much. I had a good laugh when I finally got the items so I guess it was money well spent. Good luck!

Helpful  (1)
Thumbnail of user marianh9

I NEVER received the items they said were shipped. Fortunately, I paid with PAYPAL, filed a complaint and then a dispute. Only then did DressLily refund my money. The company is a complete rip off, and I continue to advise folks to NOT order from them. I count it a blessing in disguise that I never received the items I ordered, based on all the reviews on the sizing and quality of the items received. By the way, there are sister companies that are doing the same thing, so AVOID all FB ads for these items.

Helpful  (1)
Thumbnail of user kristyb7

I'm still waiting on my order ( placed in March) and perhaps my refund (told I would get in June). I used a pre paid card. So if they try to get money off it, there's nothing there.

Helpful  (1)
Thumbnail of user lisal135

I disputed 2 orders with my Freddie card company and won. Got my money back for their junk.

Helpful  (1)
Thumbnail of user terria10

I inquired 3 times about the sweater I ordered Dec 12. Jan 19 and still no sweater. They responded and said they would refund $8 of the $20, and if I get the sweater I can keep it for my troubles. Funny they can take our $ immediately though. Even though no CC theft yet, I don't feel comfortable providing my card info again.

Helpful  (1)
Thumbnail of user tm74

This company is a BIG RIPOFF. Don't order from them EVER again.

Helpful  (1)
Thumbnail of user andreww113

My order was placed in September 2015 and still has NEVER arrived. So, YES this is credit card theft!

Helpful  (1)
Thumbnail of user melissap48

I have had any credit card fraud. I pay any online ordering with Paypal. In all the reviews I read, I did not see that problem. I hope that did not happen with you. But if it did, file a complaint with your credit card company and have them cancel that card right away. It should only take 7 days to get another card. I can tell you that you will not be able a get any person at Dress Lily to solve that issue. Consider creating an account wi th h paypal. J have used them for many years C and have not had a pronlem. They also helped me a time or two with a product.

Melissa

Helpful  (1)
Thumbnail of user gregm69

They are THIEVES, you will never see the goods you ordered, You have unfortunately lost your money, Contact your credit card company cancel your card and have them issue a new one. DO NOT purchase from this company. This company is a SCAM.

Helpful  (1)
Thumbnail of user barbaram67

I didn't have any credit card theft problems with DressLily. I must be the only person who's gotten her order filled in a timely fashion, but the quality was poor - the button holes hadn't even been cut open and the fur collar that was lush and beautiful in the advertisment (the reason I ordered the jacket at all) was straggly and thin and ugly. It also had a smell. They didn't want me to send it back. Instead they offered me a partial refund. Very partial. Not wanting further hassles, I accepted, and received the refund to my credit card pretty fast.

If you're worried about credit card fraud, just check your bank account online (if you do online banking) every day for a while, and if you notice any purchases that you didn't make, contact your bank immediately. If they're like my bank, you'll get it all back (and a new credit card account).

But I had no problem with my credit card with DressLily

Helpful  (1)
Thumbnail of user teresam50

I don't know about cc theft. I never received my purchase that was made mid-October but was refunded within 36 hrs. Of posting my complaint. Don't know if I'll try them again and will certainly be hesitant dealing with a company that doesn't even give you a phone number in the future. As for cc theft, I'm due a new card soon, otherwise I might consider replacing it

Helpful  (1)
Thumbnail of user jillb43

I haven't heard of credit card theft from this company. They are extremely slow in refunding your money, in fact, I haven't received a refund yet, or any other communication. Better off calling your credit card company to reverse charges if you run into problems.

Helpful  (1)
Thumbnail of user troyk12

I would suggest you cancel your order and close your account ASAP!

Helpful  (1)
Thumbnail of user kaiulanis

I used Paypal but that was actually a nightmare... I am as angry and disappointed in Paypal as Dresslily... no more, because I had thought Paypal was a legit company... it's not.

Helpful  (1)
Thumbnail of user wendyl33

No credit theft but still waiting for one of the things I ordered. The quality is crap. I will never order anything from them again. This company is so bad!

Helpful  (1)
Thumbnail of user trishb1

I used PayPal to be safe. You will be sadly disappointed with the quality. And expect 4-8+ weeks for shipping. Sorry.

Helpful  (1)
Thumbnail of user ph2017

No, I use PayPal.

Helpful  (1)
Thumbnail of user jacqueb1

I haven't had a problem. I ordered in December and I am planning another order.

Helpful  (1)
Thumbnail of user tanyas23

So far no but I did call my credit card company.

Helpful  (0)
Thumbnail of user jenniferj65

I had no issues and was pleased with my item.

Helpful  (0)
Thumbnail of user janeg28

Good luck getting your money back. You can try e-mailing them and cancelling the order, you may get your money back. Otherwise you may not. I tried sending my items back, way to small, and it would have cost me more than what i paid to return them. I gave them to good will and lost $42. Pass the word along to your friends and family. Zulily, Dresslily all are the same company. Do a review of any company before you order anything

Helpful  (0)
Thumbnail of user pats131

I didn't have a problem with theft.

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Thumbnail of user lydiah13

I received my first order within 2 weeks with free shipping from China to the UK. Product is good value for its price. Of course I was not expecting super quality for the few pounds that I paid but dress I bought is nice on me, hence it was a positive experience. I measured quite carefully before ordering and had to order XL for the item even though I usually wear M so I think their sizes are not US or UK guided. I used paypal to pay hence not so worried about credit card fraud.

Helpful  (0)
Thumbnail of user barbaraq7

I ordered some leggings 'last year in September. They took the money never received the items. And they kept lying to me.!

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Thumbnail of user brittanyd16

No and you will get your dress. It takes about 3 week because it is coming from China

Helpful  (0)
Thumbnail of user mjp6

Hi cricket
No i havent sorry.

Helpful  (0)
Thumbnail of user pattim13

Not that I know of. But since I had so many problems with them, I called my credit card and placed a hold on the charge, which your credit card will do for a short period of time.

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Thumbnail of user amyb88

No, I didn't experience any theft. And I did finally receive a refund. Essentially I was given the run around regarding the shipping of an item - a no show - and they claimed it would take 90 days for them to consider a refund. After I posted here they did issue the refund and also asked that I change my review. I don't plan to do that because it took a lot of time and frustration in my dealings with them. I don't think you need to worry about theft, just whether or not you'll receive your order and, if you do, if it's of poor quality just chalk it up as lesson learned. I'm not ordering from them again. There are much better companies who operate in China that sell on Ebay.

Helpful  (0)
Thumbnail of user amyw95

No theft reported but it did take a while to get here. I ordered on Dec. 8, they were shipped on the 12 and I got them Jan 18th. The dress was WAAAY too small and I did follow the size chart. But the shirt is nice. Cheap material, though, that's for sure... with both the dress and the shirt. I won't be ordering from dresslily anymore. The shipping just takes way to long unless you want to pay extra and the quality is pretty poor. Oh well, you learn as you go.:-)

Helpful  (0)
Thumbnail of user rebeccaf25

I was feeling EXACTLY like you after placing my order. But I'm guessing it depends ob what you order. I ordered a Pink& grey cardigan with Aztec print in Medium(my reg size size is small)I was told the items would run small. But when I recieved my order the Med.is actually too big for me. But it does look EXACTLY like the picture.The material was soft. I sure wasn't expecting high end material at the price I paid. The Only issue I had was I paid all that extra$$ for speedy delivery2days. Because it cines feom China. Which I wasn't aware of at the time. But I waited well over a month for my item. Now I MAKE sure Im nit ever ordering frin China unless time isn't an issue. But bio credit card theft here.

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Thumbnail of user glendaa6

To honestly don, t think that it's a credit card fraud I hope that you used PayPal to pay for the item I personally will not order online again unless I use PayPal if I hadn't have used them I don't think I would have gotten my money back. I sincerely hope that you have a better luck with that dresslilly site than I

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Thumbnail of user davidf149

I paid by PayPal but I seriously think that PayPal need informing about their

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Thumbnail of user christinav10

No credit card theft that I know of. They just suck at quality delivery and returns.

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Thumbnail of user amandas130

I freaking hope not!

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Thumbnail of user dorothyw22

No i haven't however nothing surprises me

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Thumbnail of user denisea19

I havent, and I ordered from them in October.

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Thumbnail of user brendas70

No theft but I still have not received my item after 30 days, still waiting!

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Thumbnail of user annettec22

Yes. I had to block my card.

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Thumbnail of user carolineg19

No as I only use PayPal but I love all my clothes from dresslily. The clothes come from China so you need to order bigger size to fit but I like their material it's light and summery clothes

Helpful  (-1)
Thumbnail of user aleksandraj1

I didn't, used PayPal and was very satisfied with a product, delivery and service.

Helpful  (-1)
Thumbnail of user sarac54

I did not experience theft. And I need to change my review as i did receive my goods and they fit my daughter great and they look beautiful on! I think I was a little impatuent...

Helpful  (-2)
Thumbnail of user grazinab

Dear Girls, I did ordered 19 items. Because I used to order from US and shipping was in Europe. Believe me, we didn't have any problems. I got first Item- excellent quality. I 'll get my order in few shipping- what was promised and believe that we politely solve if Woold be few problems. I don't expect super high quality, because the price and this casual cloth for every day. Company asked my opinion about best. Companies where I was most satisficated- and only one HSN Diana Gilman. I believe that Dreslili is growing to be good company. Wish them the best. Compare what doing companies with cosmetics and send you garbage for huge money-they really most unhonesty in USA and fraud your money -poor quality cream and serum 30 mg 98+104 $. In Month I will write honesty my experience. Grazina Brown Giorgia US I am very positive Customer.

Helpful  (-9)

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