I ordered an expensive human hair wig that took months to arrive. It is beautiful but an extremely different color than I ordered and does not suit me. I have alopecia aereta so need to wear wigs. This is not for fun for me. It was not obvious this order is from China so I'm thinking to return will be a fortune on my part. What recourse can you offer. Please help. Would love to leave a great review for DressLily

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I ordered an expensive human hair wig that took months to arrive. It is beautiful but an extremely different color than I ordered and does not suit me. I have alopecia aereta so need to wear wigs. This is not for fun for me. It was not obvious this order is from China so I'm thinking to return will be a fortune on my part. What recourse can you offer. Please help. Would love to leave a great review for DressLily

asked by peggy c. on 1/10/16

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CustomerService R. [DressLily Rep] · Answer 1 · 2016-02-01T02:27Z

CustomerService R. [DressLily Rep]

on 2/1/16

Dearpeggy c.
Thank you for your messages.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service

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