Depending on how you paid keep any information concerning your order like an order number you received, if you had it taken out of your checking account if so get a copy when they receive your money. I paid Thur PayPal. But it took almost 2 1/2 months before I received my order which by the way was today. Stay persistent and keep up and you'll get some results. If not report them to the better business bureau. Keep on them either they'll get so tired of hearing from you and they'll respond and hopefully you'll get your answer and items you order. Ill tell you this its not easy but don't give up.