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Is there a direct contact to the company? I have been contacting them through their on line process and four request later. I have not been contacted regarding the two sweatshirts ordered. One was received in the wrong size and the second was received only after a request that the item was not shipped with the original order. The second item is poor quality at best. Thank you in advance for any help.

asked by hilary l. on 12/14/15

3 Answers
Thumbnail of user customerservicer1

Dear hilary l.
Thank you for your valuable feedback.
I am sorry to tell you your message may be missed due to the peak season.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/

Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service

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Thumbnail of user susanh106

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

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Thumbnail of user kimh111

I contacted them through facebook and finally got a response today. Still refusing to iffer refund though and trying to convince me my coat will be here in january!

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