DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Hi i want to order but i live in south africa i am just concerned as the only south african review i saw was bad?

Answer:

Dear Tina A., Thank you for contacting DressLily. We ship in every country (including South Africa) and it is home delivery. For more details please check: https://www.dresslily.com/m-article-id-39.htm DressLily Customer Support Team

By CustomerService R.,
Question:

Hi do you do cash on delivery?

Answer:

Dear Zanele P., Thank you for contacting us. Sorry we do not accept Cash On Delivery currently. We support a lot of payment methods online now. Our website accepts following safe and secure payment methods: 1. PayPal 2. Pay by credit card directly 3. Pay by credit card via PayPal 4. Wire Transfer 5. Pay by Boleto Bancario via Ebanx Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout", then choose the destination country to check it. If you pay by Wire Transfer, Western Union, please contact us for further details. DressLily Customer Support Team

By CustomerService R.,
Question:

How long does shipping take?

Answer:

Dear Sandi, Thank you for your inquiry. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. DressLily Customer Support Team

By CustomerService R.,
Question:

What is the length of calf length dress?

Answer:

Dear Ashu, Thank you for contacting DressLily. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Let me know if you need more help. DressLily Customer Support Team

By CustomerService R.,
Question:

Has anyone order tapestry's or rug runners?

Answer:

Dear Debborah N, Thank you for contacting DressLily. All the products on our website are customer-oriented and we will be listed. Any further issue please kindly email us at support@dresslily.com. DressLily Customer Support Team

By CustomerService R.,
Question:

I have not received my item which i ordered prior to nov. 14. paypal has already sent you the payment. this is a christmas gift!!!

Answer:

Dear Connie A., Thank you for your order. We have checked the information for you throug the name. But we didn't find the corresponding order for you. Could you kindly inform us the valid order number or email us at support@dresslily.com. Once we get the feedback from you, we will check the detailed information for you soon. Awaiting your reply! DressLily Customer Support Team

By CustomerService R.,
Question:

Answer:

Dear Rae S., Thank you for your order. Could you kindly note us your valid order number or email address? Once we get the feedback from you, we will send the order information to you soon. Awaiting your reply! DressLily Customer Support Team

By CustomerService R.,
Question:

Do you ship to nairobi ,kenya?

Answer:

Dear Nmo M., Thank you for contacting DressLily. We ship in every country and it is home delivery. For more details please check: https://www.dresslily.com/m-article-id-39.htm DressLily Customer Support Team

By CustomerService R.,
Question:

Is the us medium size on dresslilly website same as buying a med from us store?

Answer:

Dear Femi F., Thank you for your inquiry about size. Please review the product' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. DressLily Customer Support Team

By CustomerService R.,
Question:

I want to order a sweater for my daughter who normally wears a medium...do i need to order one size larger for her?

Answer:

Dear Lesli A., Thank you for your inquiry about size. Please review the product' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. DressLily Customer Support Team

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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