DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

I have a special event coming up, can i order more than one dress and send back the ones that i don't like? I have a special event coming up, can i order more than one dress and send back the ones that i don't like?

Answer:

Dear Jennifer P., We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center. We are always happy to assist you, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How can i get a bagger size legging How can i get a bagger size legging

Answer:

Dear Victoria Q. Thank you for your inquiry. For the product information, please kindly check here: http://www.dresslily.com/ Or you can email us at support@dresslily.com, we will reply you within 24 hours. Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How long it takes to deliver australia? How long it takes to deliver australia?

Answer:

Dear Mamta K. Thank you for your inquiry. Total delivery time= processing time+shipping time Processing time: All $caps_sitenam products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Many thanks. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Do the dresses typically run small? i am second guessing my size choice after reading the reviews. Do the dresses typically run small? i am second guessing my size choice after reading the reviews.

Answer:

Dear Tammy H., Thank you for your inquiry about size. Please review the product\' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How long should shipping to the united kingdom take?i ordered on friday 22nd june 2018.thank you How long should shipping to the united kingdom take?i ordered on friday 22nd june 2018.thank you

Answer:

Dear Susan P., Thank you for your order. Total delivery time= processing time+shipping time Processing time: All $caps_sitenam products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Please let me know your order number, we will send the detailed information to your via the support@dresslily.com. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Have you figured out your sizing and shipping issues? Have you figured out your sizing and shipping issues?

Answer:

Dear owen o., Thank you for your inquiry about size. Please review the product\' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Total delivery time= processing time+shipping time Processing time: All $caps_sitenam products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered dress the other day, but will be needing it on july 20. you think shipment will arrive before that day? i am form the philippines. I ordered dress the other day, but will be needing it on july 20. you think shipment will arrive before that day? i am form the philippines.

Answer:

Dear Marilyn R., Thank you for contacting Dresslily. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I would like to cancel my recent order I would like to cancel my recent order

Answer:

Dear Tracy M., Thank you for your recent order. Could you kindly note us the order number? And we will check the detailed information sent the message to you via the support@dresslily.com. Awaiting your reply! Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

My husband is a football player build-very large broad shoulders-thin waist-6'1 250 lb (but all muscle) 36 waist in pants. will a large t shirt fit? My husband is a football player build-very large broad shoulders-thin waist-6'1 250 lb (but all muscle) 36 waist in pants. will a large t shirt fit?

Answer:

Dear Linda P., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Are the plus sizes true to uk sizes Are the plus sizes true to uk sizes

Answer:

Dear Catriona O., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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