DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Are the plus sizes true to fit please

Answer:

Dear Catriona O., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R.,
Question:

Hi, how long do you estimate shipping items to south africa?

Answer:

Dear Raydee S., Thank you for contacting Dresslily. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R.,
Question:

R your us sizes true to fit or do i have to size up

Answer:

Dear Camille s., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R.,
Question:

Do the clothes run snalll ?

Answer:

Dear Kristie H., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R.,
Question:

Does your clothing items come from china?

Answer:

Dear Deanna H., All our product s are shipped from different warehouse, which was caused by the customer location. If you have any other issues, please contact us. Dresslily Customer Support Team

By CustomerService R.,
Question:

Hello! just wondering how long shipping takes normally. also is it a us site i think so do you ship to canada? does that affect how long it takes?

Answer:

Dear Erica D., Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. Also we can ship it to Canada. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R.,
Question:

What are the shipping and handling rates

Answer:

Dear Jill F., Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each available shipping method at the lower left corner. Dresslily Customer Support Team

By CustomerService R.,
Question:

Does shipping take long?

Answer:

Dear Naisha D., Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R.,
Question:

Is the plus size the correct size and not ex small. do they follow the us chart size?

Answer:

Dear Shontay T, On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. If you have any other issues, please contact us. Dresslily Customer Support Team

By CustomerService R.,
Question:

Answer:

Dear Millz d, Thank you for your inquiry. We are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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