DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Are your products the same quality as the pics/

Answer:

Dear Ainsley G, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers. We look forward to hearing your reply, Dresslily Customer Support Team

By CustomerService R.,
Question:

Do your dresses look like the pics and are they made of the same material as the pic?

Answer:

Dear Ainsley G, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers. We look forward to hearing your reply, Dresslily Customer Support Team

By CustomerService R.,
Question:

Can you send shirts to germany?? and would i have to pay any tax on them?? regards pieter

Answer:

Dear PIETER V, Yes we can send all around. Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm. The tax is according to your local policy. Thank you, Dresslily Customer Support Team

By CustomerService R.,
Question:

Hi i want to know if i buy something from you how long will it take and what will the shipping cost be to south africa johannesburg alberton area?

Answer:

Dear Janey m, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R.,
Question:

I'm having technical issues with my shopping cart and proceeding to checkout. i just can't get any further. it won't go to check out.

Answer:

Dear Carol K, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers. Please tell us your order number via our Support Center. We look forward to hearing your reply, Dresslily Customer Support Team

By CustomerService R.,
Question:

I recently received an email saying my order has been shipped,,,i have not ordered anything from you .i have items i want to return..

Answer:

Dear Edward r, Dresslily can be contacted 24/7 via Live Chat. You can also leave a message and we will get back to you within 24 hours Would you mind messaging us your VALID order number? We are more than willing to assist you. We look forward to your reply, Dresslily Customer Support Team

By CustomerService R.,
Question:

Has anyone ever ordered any hair from this site?

Answer:

Dear Beedy b, Dresslily can be contacted 24/7 via Live Chat. You can also leave a message and we will get back to you within 24 hours We are more than willing to assist you. We look forward to your reply, Dresslily Customer Support Team

By CustomerService R.,
Question:

Answer:

Dear Eric d, Thank you for your inquiry. We are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R.,
Question:

What type of material are the wall tapestries made of. is it sturdy or really sheer

Answer:

Dear Lynne R, Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. Please tell us your order number via our support center. We look forward to hearing your reply, Dresslily Customer Support Team

By CustomerService R.,
Question:

I placed an order on december 6th and have not received any information regarding when it will be shipped. can you please help me?

Answer:

Dear Dorothy S, Thank you for your inquiry. We are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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