DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Why so low rating, & poor reviews out of number of buyers?.

Answer:

Dear LadyA C, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R.,
Question:

What i am ordering, will it be quality or somthing different? i used this one site and got really taken by the price and the quality was junk

Answer:

Dear Lisa B, Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. Please tell us your order number via our support center. We look forward to hearing your reply, Dresslily Customer Support Team

By CustomerService R.,
Question:

Why are you still advertising stock that you are telling me isn't in stock and had hasn't been for the last 2 weeks

Answer:

Dear Jennie M, Thank you for placing order on Dresslily. We are sorry for the out of stocking. For more details, we have sent an email to you with solutions. Please log in your account and check it. We are awaiting your reply there. Best regards, Dresslily Customer Support Team

By CustomerService R.,
Question:

Answer:

Dear Dorothy J, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R.,
Question:

Answer:

Dear Kathy H, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R.,
Question:

I want to be sure i will receive my order before christmas

Answer:

Dear Iniego M, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R.,
Question:

Have qeestion about my acct

Answer:

Dear Joan b, Thank you for your inquiry. Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R.,
Question:

I want to track my order but i dont have order number

Answer:

Dear Stephanie A, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R.,
Question:

Answer:

Dear Laure N, Thank you for your inquiry. We are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R.,
Question:

How much tme would t take for my orders

Answer:

Dear Gurleen S, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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