DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Is she a scammer and still one. also is she arrested? how many did she scam? Is she a scammer and still one. also is she arrested? how many did she scam?

Answer:

Dear Ava J, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why is phone number advertised on website - "not in service" Why is phone number advertised on website - "not in service"

Answer:

Dear Sam k, Thank you for your feedback. We regret that there is no phone call service currently. Please contact us on our support center here https://www.dresslily.com/m-article-id-12.htm with your order number. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Is share and get it for free a scam? Is share and get it for free a scam?

Answer:

Dear Violet W, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How do i exchange a wrong order. i wanted 2 shower curtains and received a woman's swimsuit?????????????????? How do i exchange a wrong order. i wanted 2 shower curtains and received a woman's swimsuit??????????????????

Answer:

Dear Diana W, We regret to hear that you have received wrong item. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Fraud: i'm contacting the us district attorney. i ordered 2 shower curtains and received a woman's swimsuit Fraud: i'm contacting the us district attorney. i ordered 2 shower curtains and received a woman's swimsuit

Answer:

Dear Diana W, We regret to hear that you have received wrong item. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I want to order but the reviews are terrible. i do not want to get scammed I want to order but the reviews are terrible. i do not want to get scammed

Answer:

Dear Jana C, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I would like to know where my order llp1710231243572089 is at?

Answer:

Dear Laura Z, Thank you for your inquiry. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. We have sent an email to you with the details. Please kindly log in your account and check it. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Address to return dresses that arrived late and too big. want a refund but hell yeah information as where to return and hell yeah returns label which

Answer:

Dear Sharon L, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I need to return two dresses too big and arrived late. i have sent three questions asking for return address so i can get a refund...please resond I need to return two dresses too big and arrived late. i have sent three questions asking for return address so i can get a refund...please resond

Answer:

Dear Sharon L, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Any reviews on the wall tapestry? Any reviews on the wall tapestry?

Answer:

Dear Charlotte A, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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