DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Any reviews on the wall tapestry from dress lilly? Any reviews on the wall tapestry from dress lilly?

Answer:

Dear Charlotte A, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I didn't get my order for the sky blue ceiling hanging think the no is l170923162137400 bought 9/23/17 $17.46. it says i received it but i did not I didn't get my order for the sky blue ceiling hanging think the no is l170923162137400 bought 9/23/17 $17.46. it says i received it but i did not

Answer:

Dear Connie v, We are really sorry for the inconvenience. We will give the solutions via ticket. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

If i get expedited shipping will i get my order in 3-7 business days or will it ship in 3-7 business days ? If i get expedited shipping will i get my order in 3-7 business days or will it ship in 3-7 business days ?

Answer:

Dear SANDRA D, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

When i chose to get a refund (today) how long will it take?? When i chose to get a refund (today) how long will it take??

Answer:

Dear Lou M, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Helo, this is my order number from 09/20/17. i still have not received item or know if it has been sent. could you check on it with order # llp1709172 Helo, this is my order number from 09/20/17. i still have not received item or know if it has been sent. could you check on it with order # llp1709172

Answer:

Dear Aida G, We are really sorry for all the inconvenience. We can't find this order. Could you please contact us with your order number and your email address in this link: https://support.dresslily.com/faq/index/index?st=1. We look forward to hearing from you, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I have not received my full order.i've logged in into my account to send a msg but tracking number given me doesnt work message will not come through I have not received my full order.i've logged in into my account to send a msg but tracking number given me doesnt work message will not come through

Answer:

Dear Jean S, We are really sorry for all the inconvenience. Could you please contact us with your order number and your email address in this link: https://support.dresslily.com/faq/index/index?st=1. We look forward to hearing from you, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Trying to contact you for a refund and having trouble with site. tried calling but it says the number is no good. can you help me please Trying to contact you for a refund and having trouble with site. tried calling but it says the number is no good. can you help me please

Answer:

Dear Colleen r, Thank you for your feedback. We regret that there is no phone call service currently. Please contact us on our support center here https://www.dresslily.com/m-article-id-12.htm with your order number. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where can i find clothes like that on dresslily but from a more trusted source and not a scam site?

Answer:

Dear Val V, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How long does it take to deliver to south africa? How long does it take to deliver to south africa?

Answer:

Dear Ronald L, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

If i am a normal 3xl size and if i ordered a sweater dress this size as well will it fit me? If i am a normal 3xl size and if i ordered a sweater dress this size as well will it fit me?

Answer:

Dear Lisa n, Thank you for your message. Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing. Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

1...282930313233...97

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
DressLily?