DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

How long does it take your orders to arrive in michigan How long does it take your orders to arrive in michigan

Answer:

Dear Denise, Thank you for your inquiry. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. For more details, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why is order taking to long? Why is order taking to long?

Answer:

Dear Customer, The shipping time depends on the shipping method. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. If there is any inquiry, please contact us on our support center. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is your clothing made? do the sizes run small

Answer:

Dear Eileen, Thank you for your question. All of our products are shipped from China. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Please compare the size chart before ordering. If there is any further inquiry, please contact us on our support center here https://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered 5 swimsuits from this site a week ago. i purchase the expedited shipping which is 3-7 days. how much longer until i receive my purchase? I ordered 5 swimsuits from this site a week ago. i purchase the expedited shipping which is 3-7 days. how much longer until i receive my purchase?

Answer:

Dear Karis, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered 5 swimsuits from this site a week ago. i purchased expedited shipping which says 3-7 days. how much longer until i receive my purchase? I ordered 5 swimsuits from this site a week ago. i purchased expedited shipping which says 3-7 days. how much longer until i receive my purchase?

Answer:

Dear Karis, Thank you for placing order on Dresslily. Could you please tell us your order number to our support center? We will check it for you there. Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why can't i get return information easily? no phone number on website. live chat is unavailable when i click it and email want me to sign in and it keeps saying my email and password are incorrect or the code is wrong. i received three items and 1 doesn't fit. need to return it asap. Why can't i get return information easily? no phone number on website. live chat is unavailable when i click it and email want me to sign in and it keeps saying my email and password are incorrect or the code is wrong. i received three items and 1 doesn't fit. need to return it asap.

Answer:

Dear Myrna, Thank you for your feedback. We regret that there is no phone call service currently. Please contact us on our support center here https://www.dresslily.com/m-article-id-12.htm with your order number. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Re: order #llp1705282023489562 i received all 4 items today. extremely unhappy!! i ordered 2xxl on purpose to allow for possible shrinkage. i usually wear 1xl. i can't even get my arms into armholes on 3 of the tops. the black lace item won't even fit forearm into sleeves much less put it on. furthermore, i didn't order two off the same top and if i did, it was a mistake. please send me return receipt paid shipping asap. do not allow paypal to process payment and if they do, i expect full refund, including shipping. i would also appreciate your phone#! kathi nelson 18601 newland st. #80 huntington beach, ca 92646 714.336.0636 Re: order #llp1705282023489562 i received all 4 items today. extremely unhappy!! i ordered 2xxl on purpose to allow for possible shrinkage. i usually wear 1xl. i can't even get my arms into armholes on 3 of the tops. the black lace item won't even fit forearm into sleeves much less put it on. furthermore, i didn't order two off the same top and if i did, it was a mistake. please send me return receipt paid shipping asap. do not allow paypal to process payment and if they do, i expect full refund, including shipping. i would also appreciate your phone#! kathi nelson 18601 newland st. #80 huntington beach, ca 92646 714.336.0636

Answer:

Dear kathi, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. Please contact us on our support center about your order. We will assist you there. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is my order...waiting for arrival since you charged my bank on june 5....after promising 3 day delivery...l was going to order more,but am now reconsidering,due to your lack of response?

Answer:

Dear Maria, Thank you for your recent order. Please note that all our items have varying processing times that are clearly marked on the product page. The total time it will take to receive your item is the processing time plus the shipping time. Please indicate your order number to our support center so that we can check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

R u kidding me? do not order from them. i have made complaints to better business bureau they tell me there are many complaints posted how can they continue treating people with no respect. my dress too 2 months then too small. i ordered xxl turns out to b like a small usa size. i want to return , but nightmare to do so. who owns this business, why can't i email, or call?

Answer:

Dear Brenda, Please kindly note that the shipping time depends on the shipping method. For more details about shipping, please check here https://www.dresslily.com/m-article-id-39.htm We offer size chart on the product description and kindly suggest customer check the size chart carefully before ordering. As for your order, please indicate your order number to our support center here https://www.dresslily.com/m-article-id-12.htm Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How long does it take for a wig to be shipped How long does it take for a wig to be shipped

Answer:

Dear Jazmyne, Many thanks for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm If there is any further inquiry, please contact us on our support center. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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