DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Where are you located? are you sizes true to size?

Answer:

Dear Theresa, Thank you for your inquiry. We are located in China and ship worldwide. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I have ordered a blouse from you and i need to return it for a refund. it is too small. I have ordered a blouse from you and i need to return it for a refund. it is too small.

Answer:

Dear Juanita, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly tell us your order number to our support center and we will fix it for you there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered from dresslily and never received a thing! do they not send out your order at all and just take your money? I ordered from dresslily and never received a thing! do they not send out your order at all and just take your money?

Answer:

Dear Sharon, Please kindly indicate your order number to our support center at this site https://www.dresslily.com/m-article-id-12.htm We will check it for you there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I didn't order any clothing items, i want to know any thoughts/review on household items I didn't order any clothing items, i want to know any thoughts/review on household items

Answer:

Dear Ceasha, We appreciate your inquiry. Please kindly review our website here https://www.dresslily.com/ You can check the item review on the product page of Reviews. The customers' reviews are there. Thank you for your understanding. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where can i get plus size bathing suits like these from a legitimate source??

Answer:

Dear Rachel, Thank you for your interests. Here is the plus size items from our website https://www.dresslily.com/plus-size-c-205.html You can search the ideal one for your need. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I have already been through your customer service department for returns and they have accepted my claim, but they did not leave an address to send my returns to the logostics center. what is the address so i can complete my return? I have already been through your customer service department for returns and they have accepted my claim, but they did not leave an address to send my returns to the logostics center. what is the address so i can complete my return?

Answer:

Dear Kimberly, Thank you for your question. Could you please kindly indicate your order number and email address to our support center? We will send the details to you there. Thanks for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

This shop available in saudi arabia This shop available in saudi arabia

Answer:

Dear Giri, Thank you for your inquiry. We can ship worldwide, including your country. Please kindly refer to our website here https://www.dresslily.com/ Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I can order something from dress lily last saturday. when will i receive my package. I can order something from dress lily last saturday. when will i receive my package.

Answer:

Dear Mike, Thank you for placing order on Dresslily. The shipping time depends on the shipping method you have chosen. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. For your order, please indicate your order number to our support center. We will check it for you. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

If my order was shipped on 4/16/2017 how long should it take to arrive? two weeks ago it said it went through customs in u.s. in california. shouldn't it have arrived by npw? If my order was shipped on 4/16/2017 how long should it take to arrive? two weeks ago it said it went through customs in u.s. in california. shouldn't it have arrived by npw?

Answer:

Dear Carole, Thank you for your review. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. As for your order, please tell us your order number to our support center. We will check it for you there. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Have you shipped my item yet? you said you would send me a email when item ships. so for not even that e-mail, (order # l1705101301187883 ) so far not even that email. here is my e-mail agin for you. davidsgoodday@gmail.com i have been reading reviews about your co. looks really bad. wish i had read reviews before i orderd.

Answer:

Dear Roy, Thank you for placing order on Dresslily. Your order has not been shipped out due to the stock issue. For more details, we have sent an email to you with solutions. Please log in your account and check it. We are awaiting your reply there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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