DressLily Questions & Answers

Dear Amber, Thank you for your feedback. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly log in your account and check the ticket. We have replied to you there. Thank you for your cooperation. Dresslily Customer Support Team

Dear Peri, We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Unfortunately, we can not find out your order number via you email address. Please just kindly contact us on our support center with the details about your order. Thank you. Dresslily Customer Support Team

Dear Cara, Thank you for your review. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please indicate your order number to our support center here https://www.dresslily.com/m-article-id-12.htm We will check it for you. Best regards, Dresslily Customer Support Team

Dear Diane, Thank you for your contacting. Could you please kindly tell us your order number to our support center? We will check it for you there. Thank you for your cooperation. Dresslily Customer Support Team

Dear Naomi, We are sorry to hear this inconvenience. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We have replied you in the ticket T17042700540. Please kindly login to your account and reply to us there. Thank you, Dresslily Customer Support Team

Dear Rebecca, Thank you for your feedback. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/ We will not overcharge any order. We kindly suggest you contact your bank account if the amount is the procedure fee charged by them. For more details, please contact us on our support center. Best regards, Dresslily Customer Support Team

Dear Jackie, Thank you for your question. Please indicate your order number to our support center here http://www.sammydress.com/m-article-id-12.htm We will check it for you. Thank you. Dresslily Customer Support Team

Dear Sandra, Please tell us your order number to our support center so that we can check it for you. Thank you for your cooperation. Best regards, Dresslily Customer Support Team

Dear Sandra, Thank you for your review. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please contact us on our support center with your order number so that we can check it for you. Many thanks. Dresslily Customer Support Team

Dear Teresa, Thank you for your inquiry. Yes, we are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center here http://www.sammydress.com/m-article-id-12.htm Thank you. Dresslily Customer Support Team