DressLily Questions & Answers

Dear Daniela, Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm If there is any issue, please contact us on our support center for more details. Dresslily Customer Support Team

Dear Kelly, Please kindly try to check our website by another browser. If there is any further inquiry, please contact us on our support center. Thank you for your support. Dresslily Customer Support Team

Dear Kat, Thank you for your message. Please kindly note that we offer the after sale service for all the orders. Regarding the complaint on the site, we have solved the issue for them as you can see the reply below the reviews. If there is any inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team

Dear Valerie, Thank you for your inquiry. Please kindly note that the shipping time depends on the shipping method. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. If there is any inquiry, please contact us on our support center. Thank you. Dresslily Customer Support Team

Dear Becky, Thank you for your recent order. Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. We are processing your remain items. For more details, we have replied to you in the ticket system. Please kindly log in your account and check it. Thank you for your support. Dresslily Customer Support Team

Dear Rosario, We are sorry that there is no promotion for free item. You can search the item in your website here http://www.dresslily.com/ If there is any further inquiry, please contact us on our support center Thank you. Dresslily Customer Support Team

Dear Susan, We appreciate your review. Dresslily is not affiliated with any other companies or websites. Please note that we do sell wholesale items and that other websites may carry similar stock to us. If you have further questions, please do not hesistate to contact us via our Support Center. Many thanks, Dresslily Customer Support Team

Dear Mary, We are located in China and we ship worldwide. If there is any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team

Dear Geraldine, Thank you for your inquiry. We are sorry for any inconvenience caused. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please contact us with your order number to our support center. We will check it for you. Thank you for your support. Dresslily Customer Support Team

Dear Andrea, Dresslily offers a 30 day warranty to return the products to us for a refund or exchange. To know more about it, please review our warranty and return policy on our websitehttp://www.dresslily.com/m-article-id-80.htm Please contact us on our support center with your issue. Thank you for your support. Dresslily Customer Support Team