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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Dear Pamela, Please kindly note that once we ship out the order, we will send a confirmation email to the registered account with a tracking number. We kindly suggest you log in your account and check it there. If you have any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you for your support. Dresslily Customer Service
Dear Joyce, Thank you for your order on Dresslily. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. As for your order, please kindly contact our support center for more details. Thank you for your cooperation. Dresslily Customer Service
Dear Beverley, We are sorry for the inconvenience. Please kindly note that the shipping time depends on the shipping method you chose. We regret that we can not find out your order with number L161130151556 in our system. Our order number contains 16 digits. Please kindly contact us on our support center with correct order number so that we can check it for you. Thank you. Dresslily Customer Service
Dear Brandy, Thank you for your order on Dresslily. Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days. We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us. In the meantime we have sent a message to you via a ticket. We look forward to hearing from you soon. Dresslily Customer Service
Dear Kim, We have shipped out your order on Dec. 19th with a tracking number. The shipping time is 10-25 business days. We have sent the tracking number to you. You can use it to track it online. For more details, we have sent a message to you. P lease kindly log in your account and check it. Thank you for your understanding. Dresslily Customer Service
Dear Jeff, We have vary shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. Regarding your order, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm and indicate us your order number. Thank you for your collaboration. Dresslily Customer Service
Dear Linda, We regret that you are having delivery issues. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. Please contact us with your order number on our support center. We will check it for you. Best regards, Dresslily Customer Service
Dear Karen, We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. If you have any issue on your order, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you for your support. Dresslily Customer Service
