DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Yes, want to know where my order is, order # l1612011630459039, placed my order on 12/13/16 and today is 12/23/16, cannot even get through on your wedsite this whole time either to track my order, what gives, but you sure did take the money out of my account pretty fast, i would like a responds today because i am not sure i ever want to order from your site again!! i see from everyone responds on here that they are having the same issue!! so now i wonder if anyone will respond to this!! Yes, want to know where my order is, order # l1612011630459039, placed my order on 12/13/16 and today is 12/23/16, cannot even get through on your wedsite this whole time either to track my order, what gives, but you sure did take the money out of my account pretty fast, i would like a responds today because i am not sure i ever want to order from your site again!! i see from everyone responds on here that they are having the same issue!! so now i wonder if anyone will respond to this!!

Answer:

Dear Josephine, We offer a tracking number for the registered and expedited shipping. You can use it to track your order online. For your order, we have replied to you in ticket and we also sent a message to you. Please kindly log in your account and check it. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

I wear an american size 14. would an xl top work? I wear an american size 14. would an xl top work?

Answer:

Dear Lynette, Thank you for your inquiry. We have size chart on each product description. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one. If there is any further inquiry, please contact us on our support center. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

Where is my stuff. i like the stuff but if i have to do this all the time... forget it

Answer:

Dear Kimmie, The shipping time bases on the shipping method you select when you check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. As your order, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm or send email to our support email address support@dresslily.com Thank you for your support. Dresslily Customer Service

By CustomerService R., over a year old

Question:

Thangkai would like to know where is my stuff. please let me know... thanks kimmie

Answer:

Dear Kimmie, All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. Please indicate us your order number to our support center or at this email account support@dresslily. We will check it for you. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

Order l1612030744065685 is where? tracking no. info please. howard hope, 1551 maiden ln, st. joseph,mi 49085

Answer:

Dear Howard, Thank you for your message. Unfortunately, for the shipping method you have chosen, there is no international tracking number available. We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us. In the meantime if you have any more questions, please feel free to contact us via a ticket. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How may i order one shoulder flare dress with embroidery plz tell me How may i order one shoulder flare dress with embroidery plz tell me

Answer:

Dear Ayesha, Thank you for your interest. Please tell us the full name or a link of this item so that we can check for you. Or you can find it on our website http://www.dresslily.com/ Thank you. Dresslily Customer Service

By CustomerService R., over a year old

Question:

Do you sell your clothing through stores in the united states? Do you sell your clothing through stores in the united states?

Answer:

Dear Martha, We are located in China and ship worldwide. We are sorry that we don't have any branches in other countries at this time. Please refer to our website herehttp://www.dresslily.com/ If there is any other inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Service

By CustomerService R., over a year old

Question:

Could you please send me the full dresslily address to request a refund. the jacket i ordered is way to small. please send the full address to cristina.saraiva68@gmail.com thanks in advance Could you please send me the full dresslily address to request a refund. the jacket i ordered is way to small. please send the full address to cristina.saraiva68@gmail.com thanks in advance

Answer:

Dear Cristina, We are sorry for this size issue. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one. For your order, we have offered solution to you in our ticket system. Please kindly check it. Best regards, Dresslily Customer Service

By CustomerService R., over a year old

Question:

I order 3 mermaid blankets the end of november or start of dec when will i receive my order sharon mckenzie what is your phone. no sharonm69@verizon..net I order 3 mermaid blankets the end of november or start of dec when will i receive my order sharon mckenzie what is your phone. no sharonm69@verizon..net

Answer:

Dear Mckenzie, We regret that there is no phone call available now. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. We offer vary shipping methods with different shipping times during check out. We ask that customers choose the correct shipping method to meet their needs. Regarding your order, please tell us your order number to our support center here http://www.dresslily.com/m-article-id-12.htm Thank you for your collaboration. Best regards, Dresslily Customer Service

By CustomerService R., over a year old

Question:

L1611292036175827 why is onl part of my order, placed in november on it;s way? L1611292036175827 why is onl part of my order, placed in november on it;s way?

Answer:

Dear Karen, Thank you for ordering on Dresslily. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. We have offered you a solution via ticket. Best regards, Dresslily Customer Service

By CustomerService R., over a year old

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