DressLily Questions & Answers

Dear Marie, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you for you support and understanding. Please feel free to contact us if you have any questions. Dresslily Customer Service Team

Dear Edward, Thank you for your message. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. For the shipping information of your order, we have sent an email to you via ticket system. Please kindly log in your account and contact us back there. Thank you for your support. Dresslily Customer Service Team

Dear Kelsey, Thank you for your inquiry. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one. If you have any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you. Dresslily Customer Service Team

Dear Jacqueline, Please kindly note that we offer the size chart for each of product on the description. We ask that customer compare their own size measurement to the size chart before ordering. If there any further inquiry, please contact us on our support center. Thank you for your support. Dresslily Customer Service Team

Dear Yann, We are sorry for the inconvenience. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please check your account and reply to the ticket we have sent you about your issue. We are always happy to assist you, Dresslily Customer Support Team

Dear Carrie, Thank you for your recent order. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. Please kindly track your package with the tracking number. For more details, please contact us on our support center with your order number. Thank you for your support. Dresslily Customer Support Team

Dear Barbara, Thank you for your time. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. If you have any further inquiries please contact our Support Center. We hope to hear from you soon. Dresslily Customer Support Team

Dear Susan, Thank you for your post. Dresslily is not affiliated with any other companies or websites. Please note that we do sell wholesale items and that other websites may carry similar stock to us. If you have further questions, please do not hesistate to contact us via our Support Center. Many thanks, Dresslily Customer Support Team

Dear Taylor, Thank you for your question. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. If there is any further inquiry, please contact us on support center. Thank you for your cooperation. Dresslily Customer Support Team

Dear Stefan, Thank you for your inquiry. Please kindly use the ruler of clothing to measure your size. Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing. Thank you for your understanding. Dresslily Customer Support Team