DressLily Questions & Answers

Dear Barbara A. Thanks for your message. We are really sorry for any inconvenience. As you know, we need the detail information to check the issue. We can not help you without knowing the detail information about your order. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ We are committed to providing you with the best service possible. Best Regards Dresslily Customer Service

Dear Kiona F. Thanks for your message. We are really sorry for any inconvenience. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Please rest assured that we will check the information for you. You are a valued customer, and we are committed to providing you with the best service possible. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

Dear sonia h. Thank you so much for your important feedback. We are really sorry that you did not received your order. Please rest assured that we will try our best to help you. I am sorry to tell you that we can not find you order according to your name. Would you mind sending us your valid order number so we can check the information for your? Here is link: http://support.dresslily.com/ If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

Dear Margie S. Thank you for your valuable feedback. We very much regret that you are not satisfied with the item you received. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Please rest assured we will try our best to help you after we checked the detail issue. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

Dear Brigid M. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service

Dear Penny A. Thank you for your message. You can find the size cart below the description of the goods. You can contact us if you have any other issues. Here is link: http://support.dresslily.com/ We will try our best to help you after we checked the detail information. Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily.com Customer Service

Dear maria O. Thanks for your message. Please rest assured We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Please rest assured we will try our best to help you after we checked the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

Dear Teri P. Thank you for your message. We have shipped your order out and offered you the detail information in the ticket. Could you please log in your account and check it? You can contact us if you have any other issues. Here is link: http://support.dresslily.com/ We will try our best to help you after we checked the detail information. Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily.com Customer Service

Dear Jenna V. Thank you for your message. You can choose the shipping method you need.If you want to received your order earlier, you can choose expedired shipping. This is the link about shipping: http://www.dresslily.com/m-article-id-39.htm And for the size, we offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is the link: http://support.dresslily.com/ Yours sincerely, Dresslily Customer Service

Dear Jenna V. Thank you for your message. If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact our Support Center. You can return the product within 30 days after receiving date. You can contact us to state your detail information, here is the link: http://support.dresslily.com/. We will always offer the best solution for our customers. Yours sincerely, Dresslily Customer Service