DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Answer:

Dear margaret r. Thank you so much for your important feedback. For you order, we have shipped it out and state the detail information. Please check your email. Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

I am trying to order a plllow sham and can't get past logging in as they say my e-mail addres is already in use i guess because i ordered recently, what to do?

Answer:

Dear Kathy L. Thank you for your message. We will try our best to help you after we checked the detail information. Please kindly send me a private message stating your issue. Here is link: http://support.dresslily. Com/ We will try our best to help you. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Dresslily support ticket at16032203304: we have replied to your ticket can't access account -awaiting refund for returned goods

Answer:

Dear Susan M. Thank you for your message. Since you have opened the ticket, our colleague will help you to solve your issue. You can contact us in if you have any other issues. Here is link: http://support.dresslily. Com/ We will try our best to help you after we checked the detail information. P Thank you very much! Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Yes iwas was over charged

Answer:

DearLisa G. Thank you for your messages. We very much regret issue and are fully committed to resolving it to your satisfaction. Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Is your bank you use named nero?

Answer:

DearWendy F. Thank you for your message. We will check the information for your. Please kindly connect with us with stating your your issue in details. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear Teresa W. Thanks for your important feedback. We have shipped your order out. And we have sent you the email about the detail information. Could you please log in your account and check it? Here is link to contact us: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear adrianna k. Thank you for your message. All the items are shipped from China. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your support and kind understanding. Yours sincerely, Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear Michelle B. Thank you for your message. Please rest assured you will received your order soon. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Our support center will help you after we checked the issue. Thank you for your support and kind understanding. Yours sincerely, Dresslily Customer Service

By CustomerService R.,
Question:

I have an order that shows shipped out 3/26. it was ordered on 3/03 but i still havent received it... is this normal

Answer:

Dear Cassidee R. Thank you for your valuable feedback. The detail shipping timed depends on the shipping method you choose. This is the link about shipping: http://www.dresslily.com/m-article-id-39.htm You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

I ordered my bathing suits for a trip i have coming up next week. i tracked them it says they are in hawaii. how long till they get to my door?

Answer:

Dear Ashley M. Thank you for your message. We will check the information for your. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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