DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Answer:

Dear stephanie w. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

How do i cancel an order

Answer:

Dear Teri R. Thank you for your feedback. We are really want to help to solve your problem. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R.,
Question:

I am extremely disappointed with this company. i had ordered several items on the 9th of december and only received ( 2) of them... i really liked the stuff i picked out... i would like to know when i am going to receive the rest of my items... please contact me at tirp820@netzero.net with that information... this is very poor customer service. i have ordered in the past and it was ok... what's the problem...

Answer:

Dear Candy T. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Yes... why are your reviews so horrible?

Answer:

Dear lisa M. Thanks for your message. We have many postive reviews too. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

I order a hoodie a month ago and i'm still waiting my name is raul morales can somebody please call me 413 4376002

Answer:

Dear Raul m. Thank you for your important feedback and for letting us about your experience with us. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Yes please contact me via phone@ 334-437-1626 my name is sherry norris and i have ordered an item and have not received it plus your sites tracking said you did not have my correct address... but you have my money... can you explain.?

Answer:

Dear Sherry N. Thanks for your message. I am sorry to tell you that there is no phone in our website now. We will improve it in the future. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Can i return a product if it doesnt fit

Answer:

Dear Adrielle C. Thank you for your valuable feedback. You can return the item if the item did not fit. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

I have not received my black hoodie order placed just after thanksgiving. ticket id, t15122400440 or use l1512012301561426, please get back to me. order might be in my name, lisa gross or charles gross.

Answer:

Ear Charles G. Thank you for notifying us of your complaint. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

I ordered an expensive human hair wig that took months to arrive. it is beautiful but an extremely different color than i ordered and does not suit me. i have alopecia aereta so need to wear wigs. this is not for fun for me. it was not obvious this order is from china so i'm thinking to return will be a fortune on my part. what recourse can you offer. please help. would love to leave a great review for dresslily

Answer:

Dearpeggy c. Thank you for your messages. We very much regret issue and are fully committed to resolving it to your satisfaction. Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear michael m. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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