DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Answer:

DearCrystal T. Thanks for placing an order with us. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

This is not more of a question it's an answer i will not buy from you because you are a scam i've read everything everybody has said so don't mail me anything no more

Answer:

Dear Barbara L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

How do i cancel my order and get my money back? i placed the order yesterday and have a hard time getting in touch with anyone at customer service. i paid with paypal.

Answer:

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

By susan h.
Question:

Answer:

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

By susan h.
Question:

I would like to know what is the tracking process once the items are shipped? i placed an order on october 30, the order was shipped on november 1 and today is december 7 and i still do not have the order.

Answer:

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

By susan h.
Question:

I ordered from dresslily for the first time on nov 30th. i was excited about the low prices and nice clothes. i wanted to place a large order but because i'm new to the site i only ordered a coat and i'm glad i did because i have not received my coat and every time i check my account status it says that my order is still been processed. i am getting worried that this is a scam and they took my money and i am not going to receive that coat before christmas. i wish i had read these reviews before i ordered. i'm really worried now.

Answer:

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

By susan h.
Question:

I ordered about 2 weeks ago and i have not received a thing. i got an email saying it shipped and i still have not seen anything. has anyone else had this problem?

Answer:

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

By susan h.
Question:

My order was shipped on the 30th november when will i receive my parcel this end

Answer:

They are scammers. I NEVER received two parcels, which they addressed using a combination of my old and new addresses. They do not stand my their products. Report them!

By Amy O.
Question:

I have submitted 3 tickets for a return and still have not receive any info on how to return.

Answer:

They are scammers. There are tons of reports about them on the internet. Report them any way you can, as they are not legitimate.

By Amy O.
Question:

So how do we shut this website down?

Answer:

Not sure if it will help if they are indeed out of Singapore, but I would see if you can make a complaint through the Better Business Bureau. That would be my first recommendation.

By Rachel W.

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