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How do I get ahold of dress times to check the status of my order?

asked by Katrina C. on 3/24/17

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i ordered a dress two an a half weeks again and still havent recieved it i need it by the 16 or my money back
Do not order anything from this website. I ordered a dress for my daughter's wedding. It was defective in that there was something wrong with the zipper. I had to find another dress at the very last minute (as in 30 minutes before the wedding because the zipper was broken). When I contacted the company to ask about a refund, they refused to honor their 100% guarantee. The dress was $150 and all they offered to do was refund me $10. "Shine" is very evasive and will simply not honor the 100% guarantee. I loved my dress, but the zipper was defective. I was left scrambling for a replacement dress 30 minutes before my daughter's wedding. "Shine" even went so far as to say I ordered the wrong size and wasn't it good that I was able to find a replacement dress on such short notice. HA! She then suggested I take it to a tailor and have the zipper replaced... at MY expense, of course. For anyone that reads these, RUN, RUN, RUN from Dresstimes. I wish I knew who to report this to in the US to shut them down. They sell cheap knock-offs, poorly made, and then falsely advertise 100% satisfaction guarantee. To me, it's consumer fraud, plain and simple.

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