Both my orders have been 'refused' and are now 'pending'. What should I do next?

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Both my orders have been 'refused' and are now 'pending'. What should I do next?

asked by tatyana s. on 4/17/15

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More questions about Dylan Queen UK

What is your returns policy?
Does anyone have the address for these people? Ive been completely ripped off and need the address so I can send the hideous dress back and the bank and investigate it and help me get my money back. Any help will be greatly appreciated.
I would like to know that after receiving the dress and jacket for a wedding in May, the jacket isn't the same measurements I gave them, its full of marks and flaws in the material and the dress is sooo bad I can t wear it. They have made it completely incorrect and again its not been finished. I have tried to communicate with them and all they said was take it to the cleaners to get pressed! I need a refund instead.
How do you get a refund from these people
You have many bad reviews about receiving a dress that looks nothing like that has been ordered so I am very confused if I should order the dress I found on your site which I absolute love. Also I need to be certain whether I will get a refund back if I do not like it
What is the return policy
Are you in Hong Kong!? What telephone # can I reach you. Can I return the dress and get a full refund?

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Mollie p. · Answer 1 · 2015-04-17T12:49Z

Mollie p.

on 4/17/15

If you haven't parted with your money I advise you to cancel the order and keep your money. They are so unproffesional and I have lost my money. I know a lot of people that have had the same problem.

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