Dylan Queen UK

Ordered prom dress for daughter... What a joke wrong colour and size didn't look anything like advertised. When contacted them they said nothing they could do. Don't be fooled rip off you will not get your money back.

Purchased a prom dress for my daughter - arrived in appalling condition, rip down the front, sequins in the packaging, poorly made at seams. Offered me a heart wrenching excuse and 6% refund to keep the garment. Will not take the dress back. Still nothing 3 months later, have now raised a case with visa. Customer Services cannot understand basic English. Please do not use this terrible, un-caring bunch of money grabbing fraudsters.

My dress arrived in perfect condition in the delivery time stated. It also comes supplied with package. Colours were true to website. Thanks for your continues replies when I had any questions. Again amazing work on the dresses. Very happy with purchase.

I still can't believe my lucky every time I discover a new e-mail from dylanqueen.co.uk, and they agreed to pay half of this unexpected cost before DHL even delivered it. Good commitment to your customers! I trust the shop and have ordered many times with no problems at all on any order.

Good Dress! Shipped in time. Will buy again, I have been shopping at Dylanqueen UK for over a year and have found their items extremely impressive for the adjustable price, Nice customer service. Thanks.

We ordered two dresses - one was stained and not white but had a pinkish hue - not as advertised. The other dress was so badly made - way too big on chest, too tight around bottom. We are now pursuing this through our credit card company as the customer team are only offering us 10% refund. Please don't go anywhere near this company. We are so disappointed - we've got to get this company off the internet before they upset another bunch of teenagers looking for a dress for their prom/leavers' ball. Does anyone have any idea how we can do that?

DO NOT buy from this website! We ordered a dress and now two months later we are still having debates over refunding the money for this so called "high quality" dress! A bin bag would be better. I have contacted watchdog, trading standards UK and the ECC with regards to this company! The dress is awful material, the wrong colour, beads are falling off, seams are coming apart and it's not even been worn! The replies to the emails are all the same but never from one person we've had Sandra, Kris, Roger! This list goes on. Not funny horrible dresses at rip off prices. We are out of pocket by £108 and they are offering me £15 refund and get the dress repaired. Are they having a laugh! DO NOT buy from them you would be better off burning £20 notes

Key thing is to give a full description if there are any changes, and order plenty early! Most problems are occurring in those areas. The dress was made with quality material and they always responded to my emails about delivery!

Happy with my purchase. Great service... product is worth the money. Customer service is also up to expectations during communication. I am recommending this online shopping site to anyone seeking reasonably priced goods that are safely packaged. Refunds or credits are not a problem either.

Great prices and great selection. Really I try many shopping site but I don't find like the services and the quality is perfect also they have quick shipping free. Nice to visit Dylanqueen UK. Fantastic quality long satin chiffon evening dress, arrived on time, very well priced, will use them again.

Dylanqueen is the most disgusting website, they made a dress completely different from the dress we fell in love to.the dress came different colour, different size, and very bad quality, dress was put in a small dirty bag all crunchy, they don't do refunds just keeps sending emails not even apology, even for shipping 25£ and then 3.50£ for delivery, please girls don buy from this disgusting web as you never will see your money and will be left heartbroken, my daughters prom ruined because of them.

Disappointed with dress from Dylan Queen. Glue on front and broken zip. They are not willing to return my money, have to pay 90% for a dress that is not usable, plus a further shipping bill. Be very careful as it is buyer beware here.

Would happily chose zero stars but not possible.

My aunt bought two dresses from this site & relieved an email telling her the order failed to go through. Got charged for the prices of the dresses. When emailing them they replied with something completely irrelevant back. Will definitely be taking this to watchdog as there is no way this is a viable company. Total scam!

After receiving my dress and looking so cheap, and the colour being white but tinged with lilac plus nowhere near a size 10, I asked about sending it back for a refund.
I was asked by them to send in photographs which I did, but now being completely ignored.
Has anyone ever had a refund? Or complained legally?
This company must be making a fortune from trusting people.

I only wish I had read the reviews before I wasted my money!
Finally arrived much later than promised and dreadful quality! We ordered a standard size 8, with the assurance that it could be returned! The sizing is totally out of proportion! When we emailed to say we wished to return it was told ' don't send it back, it probably won't arrive' and was offered a 5% refund! When I said this was unacceptable they have ignored my email.
Having paid £20 for postage I then received a bill for £23 from TNT for customs and import duties.
I have now passed the matter over to my credit card company and shall be reporting the company to the Trading Standards Agency.

I ordered a dress costing £100 and the delivery was £30 it come back it's horrific and they will not let me get a refund or anything! I've also been sent another bill from the import of the dress for an extra £21 shipping payment! I would seriously not recommend this site to my worst enemy!

I ordered two dresses for my own wedding in a UK size 16. When they arrived there was absolutely no chance of them fitting! My Mum (a UK size 14) can't even get them done up or anywhere close with at least 3 inches of gap but of course you need a returns authority to be able to send them back which means providing not only your hip bust and waist sizes (and evidence!) but also photos of the dresses when on - yeah right - like I could get them on without breaking them! So I sent photos of my mum in the dresses with the gaping back and still no returns authority has been forthcoming! I am continuing my fight. Quite frankly though people, be warned!

Honestly, I was always afraid of shopping online especially about the quality of fabric. Moreover, I'm busy women; don't have sufficient time to go for market to spent several hours to find best party wear. I was searching for best online company. I just came up with DylanQueen. Thanks to God who always help me in all way. It's my first attempt to purchase fabric online. DylanQueen has delicate and beautiful dresses. I ordered a pink long dress for my relative's wedding ceremony. As company promised me, they delivered on next day. I was so surprised of their fast shipping and high quality stuff. I'm so thrilled to say my pink long dress is beautiful. It's exactly the same as look on my laptop screen. I'll always praise this company. I am recommending all online customers to buy every dress from DylanQueen.

I purchased a prom dress for my daughter back in March, after a delay in delivery I tried to cancel my order to no avail. Once it arrived it looked nothing like the picture. There were faults in the flower details, sequins in the wrong places. Also my daughter dos not like it due to it being completely different from the photo. Numerous emails were sent along with close up photos. It was agreed they would refund 20% of the dress price ( not incl delivery) £16 in total. Four months later & I have yet to receive anything! I have emailed again which seems to be falling on deaf ears! I only wish I had seen these comments before I made the purchase. A warning to anyone else DO NOT BUY from this company, they will rip you off with cheap tacky dresses that are certainly not made to order! Mrs Mills

Completely fraudulent. Ordered one dress which was fine, nicely made, ordered 4 more for bridesmaid dresses - Totally the wrong colour, very badly made. Totally different to the first one. All measurements incorrect, and £450 down... their reply? 'There's nothing wrong with them we checked before sending' followed by - 'there must be a reason you buy from abroad, it's cheaper, you get what you pay for so you just have to keep them'

Wow these guys are insane rip off Merchants. The Dress arrived completely defective not at all the dress I ordered with Multiple design faults. Like everyone else I'm getting a ridiculous negotiation of 5% or 8% discounts for a dress I didn't order basically. I will be asking my credit card company to investigate as their service is Insulting/time consuming and not at all reaching any form of reasonable conclusion. These guys need to be shut down immediately

I wish I'd read all of this prior to ordering. The dress I received was ok quality, however, completely the wrong colour. Their customer service department replies frequently to my emails but are refusing to replace the dress with the correct order or refund it fully. I've been offered 8%, which says to me they know its wrong but wont give me the full refund. They actually said I need to understand they have to pay their seamstresses and designers and me wanting a refund cuts into this!

Please don't give yourself the hassle and buy elsewhere. I now have an orange wedding dress that I have no idea what to do with, other than put in the bin.

I wrote a review on my very bad experience with using Dylan queen yesterday. Today I find an promising response on this site, but soon realised it is an automatic response to complaints as when I checked my personal emails Roger who is just rude sent me yet another email saying there is nothing wrong and what's my problem! So they are clearly not interested in sorting out the issue this is just been printed to make other customers believe they would. Been 10 days since I complained and they have done nothing. So Dylan queen my name is Katie harvey I'm sure you can find my email address off the many emails I have sent you. I will update this page with your response but going by the many bad reviews on here I won't hold my breath!