There are just as many bad review as good, how can i be sure that when i buy my dress i'll have a great quality looking dress with the right measurements. I don't want my mum to pay for something bad and then get no refund because no one would answer a phone or e mail. I don't know if i can take that risk.

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There are just as many bad review as good, how can i be sure that when i buy my dress i'll have a great quality looking dress with the right measurements. I don't want my mum to pay for something bad and then get no refund because no one would answer a phone or e mail. I don't know if i can take that risk.

asked by F E. on 4/30/15

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More questions about Dylan Queen UK

What is your returns policy?
Does anyone have the address for these people? Ive been completely ripped off and need the address so I can send the hideous dress back and the bank and investigate it and help me get my money back. Any help will be greatly appreciated.
I would like to know that after receiving the dress and jacket for a wedding in May, the jacket isn't the same measurements I gave them, its full of marks and flaws in the material and the dress is sooo bad I can t wear it. They have made it completely incorrect and again its not been finished. I have tried to communicate with them and all they said was take it to the cleaners to get pressed! I need a refund instead.
How do you get a refund from these people
You have many bad reviews about receiving a dress that looks nothing like that has been ordered so I am very confused if I should order the dress I found on your site which I absolute love. Also I need to be certain whether I will get a refund back if I do not like it
What is the return policy
Are you in Hong Kong!? What telephone # can I reach you. Can I return the dress and get a full refund?

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tracey l. · Answer 1 · 2015-05-14T10:23Z

tracey l.

on 5/14/15

I would stay away all the poor reviews are having exactly the same issues... sounds like any positive ones are from the site itself... I'm so cross with myself for getting scammed by these people.

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